Air transportation is subject to the individual contract terms (including rules, regulations, tariffs and conditions) of transporting air carriers, which are incorporated by reference into every ticket for travel and made part of the Contract of Carriage. Incorporated terms may include, but are not restricted to:
- limits on liability for personal injury or death.
- limits on liability for baggage, including fragile or perishable goods and availability of excess valuation coverage.
- claims restrictions, including time periods in which passengers must file a claim or bring action against the carrier.
- rights of the air carrier to change terms of the contract.
- rules on reconfirmation of reservations, check-in times, and refusal to carry.
- rights of the air carrier and limits on liability for delay or failure to perform service, including
- schedule changes, substitution of alternate air carriers or aircraft, and rerouting.
You can obtain additional information on items 1 through 6 above at any U.S. location where the transporting air carrier's tickets are sold. You have the right to inspect the full text of each transporting air carrier's rules at its airport and city ticket offices. You also have the right, upon request, to receive free of charge the full text of the applicable terms incorporated by reference from each of the transporting air carriers. Information on ordering the full text of each carrier's terms is available at any U.S. location where the air carrier's tickets are sold.
Delta reserves the right to amend its Contract of Carriage at any time. Your travel will be governed by the rules that were in effect on the date you purchased your ticket, although Delta reserves the right to apply rules currently in effect on the date of your travel where reasonably necessary for operational reasons and where the change in rule does not have a material negative impact upon you. Delta ticket agents and employees cannot modify the terms of the contract without authority from a corporate officer.
Delta's conditions of carriage permit Delta to refuse to transport passengers when:
- Compliance with government regulations or directives is required.
- Advisable due to weather or other conditions beyond Delta's control.
- Passenger refuses to submit to a search or produce proper identification.
- Passenger lacks necessary documentation for international travel.
- Passenger fails to comply with any of Delta's rules or regulations or any term of the Contract of Carriage.
- Reasonably necessary for the passenger's comfort or safety, for the comfort or safety of other passengers or Delta employees, or for the prevention of damage to the property of Delta or its passengers or employees. For specific examples, see our Contract of Carriage.
Delta will not refuse transport based on a passenger's:
- Disability, except on the basis of safety or where transporting the passenger would violate the Federal Aviation Regulations.
- Race, color, national origin, religion, sex, or ancestry.
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority.
With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.
We will exercise reasonable efforts to carry you and your baggage according to our published schedules and the schedule reflected on your ticket, but published schedules, flight times, aircraft type, seat assignments, and similar details reflected in your ticket or Delta's published schedules are not guaranteed and form no part of this contract. Delta may substitute alternate carriers or aircraft, delay or cancel flights, change seat assignments, and alter or omit stopping places shown on the ticket at any time.
If the change is due to circumstances beyond our control, we will have no liability to you other than to refund your ticket price. If the change is due to circumstances within our control, then we will transport you to your destination on our next available flight (or substitute alternative transportation at our discretion) and, depending upon the circumstances, you may be entitled to a partial refund and/or we may provide you with meals, lodging and/or ground transportation to accommodate you during the delay.
Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments, may apply to the entire journey, including any portion thereof within a country. For such passengers, the treaty, including special contracts of carriage embodied in applicable tariffs, governs and may limit the liability of the Carrier in respect of death or injury to passengers, and for destruction or loss of, or damage to, baggage, and for delay of passengers and baggage.
The names of carrier’s party to such special contracts are available at all ticket offices of such carriers and may be examined upon request.
The applicable limits of liability for your international journey on a flight ticketed by this carrier are:
- There are no financial limits for death or bodily injury and the air carrier may make an advance payment to meet immediate economic needs of the person entitled to claim compensation.
- In the case of destruction, loss of, or damage or delay to baggage, 1,131 Special Drawing
Rights are per passenger in most cases. You may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.
- In the case of delay to your journey, 4,694 Special Drawing Rights per passenger.
If your journey also involves carriage by other airlines, you should contact them for information on their limits of liability.
Delays and Cancellations for Flights Departing China
Flight Delays and Cancellations
In the event of a flight departure delay of 60 minutes or more, or cancellation resulting in an overnight stay, Delta shall provide the following for ticketed customers:
- If the delay or cancellation is due to circumstances within Delta’s control, customers will be provided:
- Snacks and drinks
- 1 meal voucher per person per meal as appropriate in relation to the waiting time or overnight stay
- Hotel accommodations in cases where a stay of one or more nights or a stay in addition to that which the customer originally intended becomes necessary
- Ground transportation to/from hotel
- If the delay or cancellation is due to circumstances beyond Delta’s control, customers will be offered:
- Discounted rate hotel voucher (on space-available basis)
- Snacks and drinks
In the event of any delay or cancellation, Delta will reroute customers on other Delta flights to their final destinations.
Standard Delta policy applies (over 2 hour delay) when rerouting on other airlines.
Note: In the event of a departure delay or cancellation, carrier, sales agents, and ground handling agents shall give priority to disabled persons, senior citizens, pregnant persons, unaccompanied minors, and other passengers who require special care.
Refund Request: If the customer chooses not to travel or is unable to travel due to a delay or cancellation, the customer should visit Delta.com to complete the Cancel and Refund Application.
Departure delay less than 60 minutes: In the event of a flight departure delay of 15 minutes or more, but less than 60 minutes, Delta will provide snacks and drinks if appropriate under the circumstances.
Delta will no longer operate its flight between Taipei, Taiwan and Tokyo Narita beginning May 25, 2017. Delta will offer service between these two airports through arrangements with other airlines, including China Airlines and All Nippon. Customers who have already purchased tickets on this flight for travel on or after May 25, 2017 will be rebooked automatically on another carrier. Delta will contact customers or the customer’s travel agency to provide rebooking details and answer any questions. Customers are entitled to make alternative arrangements or to receive a full refund. Customers in Taiwan may contact Delta’s service center by calling toll-free 0080-665-1982,with assistance available in Mandarin and English 24 hours per day, 7 days per week.
Refunds Are Not Available For Tickets Purchased From Distance Sales
In accordance with Article 19(1) of the Consumer Protection Act and Article 2(7) of the Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sales, if the customer purchases a ticket from distance sales, such as Delta’s website, the customer cannot request a refund for any reason after the customer made use of the passenger services.
Portable Electronic Devices Containing Lithium Batteries as Checked Baggage
Portable electronic devices with built-in lithium or lithium ion batteries (laptops, smartphones, tablets, etc.) should be transported in carry-on baggage when possible, and not placed in checked baggage.
When it is not possible to transport such devices in carry-on baggage:
Enforced by the Ministry of Land, Infrastructure, Transport and Tourism of Japan, for flights departing from airports in Japan, portable electronic devices with built-in lithium or lithium ion batteries carried as checked baggage must be:
- Completely switched off (not in sleep mode).
- Packed in a rigid suitcase or wrapped in cushioned material such as clothes. This will help to prevent the items from unintentional activation or damage.
Thank you for your understanding and cooperation.
Air carrier liability for passengers and their baggage
As an air carrier within the meaning of European Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No 889/2002), Delta Air Lines is under the obligation to make available a summary of the main provisions governing liability for passengers and their baggage, including deadlines for filing an action for compensation and the possibility of making a special declaration for baggage, to passengers at all points of sale, including via the internet in relation to carriage to, from or within the European Community. Please see below for a summary of the relevant provisions. In addition, more detail can be found in our International Contract of Carriage.
Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 113100 SDRs (approximate amount in local currency*) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16000 SDRs (approximate amount in local currency*).
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4694 SDRs (approximate amount in local currency*).
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1131 SDRs (approximate amount in local currency*).
Destruction, loss or damage to baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1131 SDRs (approximate amount in local currency*). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
Complaints on baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.
Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the information
The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States."
This is a notice required by European Community Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002). This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention, and it does not form part of the contract between the carrier(s) and you. No representation is made by the carrier(s) as to the accuracy of the contents of this notice.
* The SDR serves as the unit of account of the International Monetary Fund and other international organizations. The value of the SDF is based on a basket of key international currencies, and its value changes continuously. Please visit the IMF’s web-sit, opens in a new windowe to determine the current value of the SDR in your local currency.
EU Package Travel Directive
For EU residents: If you book additional travel services for your trip or holiday via this link/these links, you will NOT benefit from rights applying to packages under Directive (EU) 2015/2302. Therefore, DELTA AIR LINES will not be responsible for the proper performance of those additional travel services. In case of problems, please contact the relevant service provider. However, if you book additional travel services via this link/these links not later than 24 hours after receiving the confirmation of the booking from DELTA AIR LINES, those travel services will become part of a linked travel arrangement. In that case DELTA AIR LINES will have, as required by EU law, protection in place to refund your payments to DELTA AIR LINES for services not performed because of DELTA AIR LINES' insolvency, and, where necessary, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider. Directive (EU) 2015/2302 as transposed into the national law : https://eur-lex.europa.eu/legal-content/EN/NIM/?uri=CELEX:32015L2302, opens in a new window
If you would like to make a complaint, please contact our Customer Care team. We are here to help in any way we can and will quickly get back to you with the information you need. Delta Air Lines participates in Alternative Dispute Resolution (ADR) proceedings in France before L’Association des Médiateurs Européens (AME) (the Association of European Mediators). If you have submitted a claim to Customer Care, but are unsatisfied with the response, you may contact AME:
- By mail:
197, Boulevard Saint-Germain
If you have made a flight between France and the United States, you may file a complaint with the United States Department of Transportation:
- By mail:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
Delta Air Lines participates in conciliation proceedings before the arbitration body söp (Schlichtungsstelle für den öffentlichen Personenverkehr e.V.).
The conciliation proceedings apply in the following cases:
- Cancellation of flights
- Delay of flights
- Denied boarding
- Involuntary downgrading in a lower class
- Delay/damage/destruction/loss of luggage
- Breach of duties when carrying disabled passengers or passengers with reduced mobility
The conciliation proceedings can be commenced under the following conditions:
- Your flight was a private flight and not a business trip.
- You have already put forward your claim towards Delta Air Lines but you were not satisfied with Delta Air
- Your claim amounts to at least € 10.00 and not more than € 5,000.00.
- Your claim is not pending in court and was never pending in court.
- Your claim was not settled amicably, neither in a court proceeding not before any arbitration body nor
The contact details of söp are:
söp_Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
www.soep-online.de, opens in a new window
Effective July 1, 2017, India has replaced the India Service Tax with a Goods and Services Tax (GST). If you are a business customer with an itinerary originating in India, you may want to claim an input tax credit of the GST paid on your booking. In order for Delta to properly provide you an invoice, please call Delta Reservations in India at 1 800 123 6645 (Monday – Saturday, 0930hrs – 1730hrs IST) to provide the following:
- Name of your company/business
- Registered address of your company/business (please include the State)
- GSTIN (GST registration number) of your company/business
- Email address (where the invoice can be sent)
Once you have provided us with the information above, we will issue an invoice to your company. Before Delta can issue an invoice with which you can claim your GST you will need to provide the relevant information to us; otherwise, we will consider you as a non-business passenger and you will not be able to claim any credit.
If you have booked a ticket during the 1st-15th of any month, please provide the details by the 17th of that same month. If you have booked a ticket during the 16th-30th/31st of any month, please provide the details by the 2nd of the following month.
Please email us at IndiaGST@delta.com if you have any questions.
For itineraries involving travel into the Dominican Republic, certain passengers may be entitled to a refund of the Dominican Republic Tourism Tax (L8) included in the price of the ticket. Passengers exempt from this tax include Dominican Republic citizens, residents of Dominican Republic with a residency visa, diplomats or citizens of countries with bilateral agreements ratified by the Congress of Dominican Republic. If you believe you qualify for a refund, you can opt to submit a request directly in the website provided by the tax authority Direccion General de Impuestos Internos (DGII) http://www.dgii.gov.do/tarjetaTuristica/sobreTarjetaT/Paginas/default.aspx or file the request in person at any DGII regional office. The Airlines are not allowed to process a refund directly or to request it on behalf of the passenger. According to the information published by the DGII in their website, the timeframe to respond the request is fifteen (15) business days upon receipt of the request. Passengers can request the refund up to thirty (30) days after arrival into the Dominican Republic. For more information and additional requirements, see the website link above. The tax is nonrefundable, even in the case of an itinerary change, for all other passengers.
According to the Israeli Consumer Protection Law, 5741-1981, sales transactions which take place in Israel may be cancelled within fourteen (14) days of the transaction date, but not less than seven (7) working days before the departure date of the first flight of an itinerary. Cancellation of the booking and a claim for refund must be submitted in writing. If the conditions listed above are satisfied, a refund will be credited to the passenger's account, less a cancellation fee of five percent (5%) of the total fare of each ticket or NIS 100 per ticket, whichever is less.
For Korean customers who have purchased a ticket from Delta on or after February 1, 2017, for travel on a Delta international flight departing from Korea, if the customer cancels the ticket 61 days or more before the departure date, the customer will be entitled to a full refund of the purchase price, with no cancellation fee. This policy takes precedence over the terms of Delta’s International Contract of Carriage. Excludes SkyMiles Award Travel tickets and Group tickets.
For customers who require a Mexican Fiscal Electronic Invoice for deductibility purposes.
Electronic invoices for tickets purchased between January 1, 2014 and June 30, 2014, may be recovered no later than December 31, 2014, according to rule 184.108.40.206.27 and the seventh transition article of the First Resolution of Amendments to the Miscellaneous Fiscal Resolution for 2014, published in the Official Gazette on March 13, 2014.
For purchases on or after July 1, 2014, an electronic invoice will be available 48 hours after being ticketed and will be available for request until the last day of the following month.
The information required to request an electronic invoice includes:
- Ticket number: (13 digits, beginning with 006)
- Date of purchase: DD/MM/YYYY
The system will also allow you to enter necessary information to be included in the electronic invoice, such as:
- Tax ID - RFC
- Passenger Name
- Fiscal address
- Email address
We ask that you please verify the information captured is correct before generating the electronic invoice.
If you have any additional questions, support is available within the application portal.
To request a Mexican Fiscal Electronic Invoice (CFDI), please click here: FACTURACION ELECTRONICA, opens in a new window
For itineraries involving travel into Mexico, certain passengers may be entitled to a refund of the Mexico Tourism Tax (UK) included in the price of the ticket. Passengers exempt from this tax include Mexican citizens, residents of Mexico with a residency visa, and infants under the age of 2. If you believe you qualify for a refund, please submit a request online or see our Refunds FAQs for other ways to do so. You will need to provide us with proof of your exemption. All conditions in Delta’s contract of carriage governing refunds apply.
Overseas Filipino Workers Fare tickets (net of the Passenger Service Charge (PSC)) are available through Delta Reservations or a travel agent. If you wish to purchase a ticket online at delta.com, your ticket will include the PSC, but you may claim a PSC refund at the Manila International Airport (MNL) during check-in or at MIAA refund counters. In all cases, the customer must provide the necessary exemption certificate during check-in at MNL, in accordance with MIAA rules.
A- fuel surcharge of $12 USD to Japan and $68 USD to North America, including the whole of Area 1, will be applied on tickets from the Philippines as per Civil Aeronautics Board approval no. EP-185406-HED102018-DL001-PFS from October 2, 2018 through October 31, 2018. The fuel surcharge in effect on the day of ticketing shall be applied and shall be the same for all passengers except infants not occupying seats. When an unused portion of the ticket is refunded, the fuel surcharge collected for such sector/s will be refunded in full and when a ticket is rebooked and fuel surcharged was previously collected, the fuel surcharge will be adjusted to the prevailing rate at the time it was rebooked.
For travel entirely within the USA, liability for loss, damage or delay in delivery of baggage is limited to $3,500 per ticketed passenger unless a higher value is declared in advance and additional charges are paid. Carrier assumes no responsibility for fragile or perishable items.
Note: Rules governing limitations on Delta's liability for lost, damaged, or delayed baggage, and your responsibilities for timely notification in the event of lost, damaged, or delayed baggage vary depending upon the nature of your travel. Contact a Delta agent for details.
Any claim for delay, loss, damage to baggage is barred unless notice of the claim is presented to Delta within 24 hours after the occurrence of the events giving rise to the claim, and written notice is received by Delta within 21 days of the occurrence. Any action must be commenced within one year after the occurrence.
Any claim for delay, loss or damage to baggage is barred unless notice of the claim is presented in writing to Delta within seven days (in the case of damage) or 21 days (in the case of delay or loss) after the occurrence of the events giving rise to the claim. Any action must be commenced within two years after the occurrence.
Delta Connection carriers are regional airlines which use Delta flight numbers 3600-6799. Flights carrying a "DL" designator that are operated by partner airlines are known as "codeshare" flights. Check with Delta for additional information.
Reservations and boarding passes/authorities may be canceled, and passengers may not be eligible for denied boarding compensation if they fail to comply with applicable check-in requirements for their flights. For more information, see Check-in Requirements.
Your onward and/or return reservations may be canceled for failure to:
- Meet the check-in requirements listed above
- Fly each segment of your itinerary
All dollar currencies reflected on delta.com are in U.S. Dollars (USD) except where otherwise noted.
For your safety Delta requires that all passengers 18 years of age and older present positive identification for travel. Acceptable forms of positive identification include either:
- One form of photo ID issued by a federal, state, or local government agency, or
- Two forms of non-photo identification, one of which must be issued by a federal, state, or local government agency.
Note: Passengers without identification may be denied transportation.
While electronic cigarettes (or e-cigarettes) are marketed as a healthier alternative to smoking and are used to assist users in their efforts to quit smoking, the use of electronic, simulated smoking materials including cigarettes, pipes and cigars, is prohibited on all Delta flights. However, they are only permitted in a passenger's carry-on luggage for all Delta/Delta Connection flights.
Delta is a smoke-free airline. Use of tobacco products is prohibited on all Delta-operated or Delta Connection carrier flights system-wide.