Delta Air Lines, Inc.

Privacy Policy

January 2026

All information described in this Privacy Policy is processed by Delta Air Lines, Inc. ("Delta", "we", "us", or "our") as data controller. This Privacy Policy describes our practices related to the use, storage, and disclosure of personal information we collect from or about you when you interact with us in the course of our providing commercial air travel services, ancillary services, or other services provided by us or by others acting on our behalf, including when you use our website Delta.com ("Website") or our Fly Delta App ("App"). This Privacy Policy also describes our processing of personal information relating to our business partners. We will post any changes to this document. This Privacy Policy is not a contract and does not create any contractual rights or obligations.

Data Protection Officer
Delta Air Lines, Inc.
1030 Delta Blvd. Dept. 981
Atlanta, GA 30354 USA

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1. Privacy Requests

Visit Delta’s Privacy Request Form to view the options you have to manage your personal information and submit privacy requests.

If you are a SkyMiles member, visit SkyMiles Help, opens in a new window to delete your account and make certain updates. You may also update profile information and set marketing and other preferences directly in your profile.

Your options to manage personal information may include legal rights that apply in certain contexts, such as rights related to accessing, updating, and erasing personal information, objecting to Delta’s use of personal information, reviewing automated decisions, and nominating representatives to manage your personal information.

Although we take care to directly resolve any privacy concerns, please be reminded that you may also seek redress, including by filing a complaint with the privacy authority in your country.

2. Information Collection and Use

2.1. Direct Collection

We may collect information from you, including when you:

use or access our Website or App, such as when you enter information during the course of a booking, even if you do not complete the booking
register, create, or modify an online or in-app account with us, including your SkyMiles Partners, opens in a new window account and promotional partners account, or any account to use our online corporate travel tool(s), communicate with us by email, telephone, in writing, through our customer services pages, or social media
- Our SkyMiles Partners, opens in a new window are hotel, car rental, shopping, dining, vacation, and other businesses with whom you can earn, transfer, or redeem miles in the SkyMiles Program or otherwise qualify for discounts or benefits in connection with SkyMiles membership or Medallion Status. Our promotional partners are businesses with whom you may be offered a discount or benefit as a result of your transactions with Delta
use any of our services, including when you travel with us, use airports where we operate, or use any facilities, such as Delta Sky Clubs, within those airports
are associated with a company we do business with

2.2. Tracking Technologies

Delta and third parties access and store data on your devices to provide the Website and App, enable enhanced functionality like surveys, analyze how these services are performing to resolve issues and optimize your experience, and deliver personalized advertising. In addition to any tracking preferences available on Delta.com in your location, device and browser settings often include options to manage tracking technologies.

2.3. Other Sources

We may receive information about you from other sources, including our providers, other airlines, companies involved in booking your travel like agencies or your employer, SkyMiles Partners, opens in a new window, and promotional partners.

2.4. Purposes of Processing

This section describes what personal information we collect about you, the purposes for which we use it, and the legal basis under applicable law pursuant to which we process it. We may also use your personal information for other purposes that are reasonably expected or incidental to those described in this Privacy Policy.

The manner in which we process information depends on the type of information and purpose for processing and may include collection, organization, storage, alteration, retrieval, consultation, disclosure, restriction, erasure, or destruction.

Information related to a flight booking or purchase of our products or services, whether provided on line, over the phone, in person, at an airport kiosk or self-service device, in flight, or otherwise, and whether bought privately or through your employer or company including:

your name and title;
your national ID, in certain circumstances;
your contact details, such as postal address, telephone numbers, and email address;
your flight, luggage, boarding and other ticketing information, such as bag tag tracking number and luggage screening information, including X-ray images of checked luggage;
special assistance requests and preferences;
your billing and transaction information such as credit/debit card type and number(s), corporate forms of payment, and related data including associated billing address, and expiration date(s);
emergency contact(s);
seating preferences, medical needs, and dietary requests;
flight, car, and hotel preferences;
travel companions’ personal information;
information about who is meeting or dropping you off;
your order for other services, such as cargo, animal services, and inflight services such as upgrades, beverages/food, and goods;
any employer or company information associated with your booking;
your reason for travel.

We use this information to:

provide you with your flight and other products and services;
provide assistance with bookings and seat assignments including where relevant for our corporate travel program customers, in cooperation with their corporate travel managers;
confirm your travel arrangements and remind you about incomplete bookings;
take your payment and make any refunds or credits and send any confirmations;
send you service communications, such as notifications of flight schedule changes, and check-in opening;
manage and administer our services and business, including performing our record-keeping requirements;
maintain the operational availability and reliability of our IT systems with infrastructure backups and testing (which may use a copy of live data where test data is not practical);
confirm your identity and to prevent fraud;
improve our products and services, including through statistical analysis and research for program development;
send you marketing communications, offers, and invitations to events, which may be based on our segmentation and modelling of your personal information;
provide you with assistance in an emergency, including communicating with your emergency contacts;
share it with other airlines for the purposes of your itinerary or re-booking you if there is a travel disruption;
share it with our SkyMiles Partners, opens in a new window and promotional partners for the purpose of their providing services to you;
share it with authorized government agencies and as otherwise described in this Privacy Poilicy;
share it for luggage security screening to enable you to travel within and between countries;
tailor our products and services for you, including anticipating your likely preferences based on information concerning your previous travel with us, previous transactions, or communications with us, any of which we may combine with other information we have about you, and which may be based on our segmentation and modelling of your personal information.

We use this information because:

it is necessary to enter into or to perform a contract with you to provide flights or other products or services;
you have given consent, for example, to us using information related to your health and dietary requirements, certain credit card information, or information to send you marketing communications;
it is necessary to protect your or a third party’s vital interests or to respond to a public health incident;
it is necessary to act in the public interest;
it is necessary to comply with applicable law and regulations, such as those related to flight operations, identity verification, and emergencies;
the information is publicly available;
we have a legitimate business interest, for example, in assisting you with making and managing your bookings with us, managing and administering our business and protecting it from fraud, improving and promoting our service and better understanding how customers use it, ensuring that our technical systems operate properly, protecting against risks to customers and aircraft, streamlining customs clearance processes for our customers, enabling Delta to support public health efforts, ensuring the health and safety of customers traveling on Delta flights, and complying with applicable law and regulations;
we and third party airlines have a legitimate business interest in making and operating connections between multiple flights and expediting baggage clearance across international borders; or
we and our SkyMiles Partners, opens in a new window, promotional partners and other businesses that are providing services that you request have a legitimate business interest in using the information to provide their services.

Customer identification information, including:

Secure Flight Passenger Data, such as your government issued ID; your full name; your contact details, such as postal address (or temporary address in the U.S. for non-U.S. customers); telephone numbers; email address; date of birth, gender; Known Traveler Number; and Redress Number;
Advance Passenger Information such as passport or other travel document number (including machine-readable information), nationality, issue date and location, expiry date, and country of residence;
information from the Department of Homeland Security or similar authorities responsible for security in other countries, if traveling from certain airports;
biometric information (such as finger, face, voice, or iris).