Delta Web Accessibility

Experiencing new places, starting a new journey — it's all part of travel. And at Delta, we're dedicated to delivering the very best travel experience for all customers. That's why we're making improvements to our digital platforms, to better assist those with accessibility needs.

 

We're committed to service in the air and on the ground. Delta’s digital services enable customers to search, book, and manage flights and travel-related services. This includes account creation and profile management, flight search and booking, payment processing, check-in and boarding pass access, trip and disruption management, refunds and compensation requests, and access to customer support and complaints processes.

Delta's digital services are being designed and continuously improved with the aim of achieving conformity with the following accessibility requirements and standards:

• The European Accessibility Act (Directive (EU) 2019/882)
• The harmonized European standard EN 301 549
• The Web Content Accessibility Guidelines (WCAG) 2.2 Level AA 

Delta maintains a dedicated accessibility team responsible for continuous improvement and for ensuring that new features and updates are developed in accordance with applicable requirements. We also engage external accessibility specialists to conduct regular testing and independent review of our digital services.

 

We are continuously working to improve accessibility across our digital experience for all travelers. Key capabilities include:

• Keyboard Access - All core functionality is operable via keyboard to support users with mobility or vision impairments.
• Alternative Content - Text, transcripts, and captions are provided in place of visual or media content where applicable.
• Color Contrast - We are working to ensure that interfaces meet contrast requirements for users with low vision or color blindness.

Our experience is designed to work with assistive technologies, including screen readers such as VoiceOver (iOS) and TalkBack (Android), and support system settings like text resizing, high contrast, reduced motion, and localization.

Content is provided as text wherever possible, and interface components are designed to meet contrast and target size guidelines. Navigation follows consistent patterns, supported by structured headings and accessible interactive elements. Forms and workflows include validation and error messaging to support usability.

We continue to enhance compatibility and consistency across assistive technologies. Ongoing improvements are tracked and addressed through continuous remediation efforts.

Delta maintains an active digital accessibility program that integrates testing, issue tracking and remediation into the product development lifecycle. This includes ongoing education and awareness to support teams in applying accessibility best practices. 

Current areas of focus include improving screen reader support, strengthening focus management and navigation and enhancing form accessibility and error handling.

We're constantly working to make progress on delta.com, and travelers like you can help. Please give us feedback on accessibility so that we can continue to improve.

In addition to the digital accessibility features described above, Delta provides a comprehensive range of accessible travel services for customers with disabilities, covering wheelchair and mobility assistance, onboard accessibility, accessible seating, support for customers with cognitive or invisible disabilities, and assistance at the airport and during flight disruptions. 

Full details are available within our Accessible Travel Services information.