Onboard Wi-Fi

We are on a journey to bring fast, free Wi-Fi to every flight. While we transition our aircraft to the equipment necessary to support free Wi-Fi, there are some flights that still require payment to access Wi-Fi.  

Fast, free Wi-Fi is currently available on the majority of domestic U.S. flights. For our current Wi-Fi availability per region, please review our Wi-Fi Coverage Map., Go to footer note

To learn if you are on a flight equipped with free  Wi-Fi,  the Customer Support section above includes the specific service offered on our aircraft, there will be a “fast-streaming Wi-Fi" badge on search results for delta.com bookings, it will be referenced in pre-flight emails, within Fly Delta app notifications, there will be a “Fast, Free Wi-Fi for SkyMiles Members” decal will be located near the boarding door on your plane or you can ask a Flight Attendant.  

Once the boarding door closes, switch your device to Airplane Mode and turn your Wi-Fi on. Choose “DeltaWiFi.com” from the list of available networks.  

If you’re on an aircraft with Delta Sync Wi-Fi, you'll be redirected to the Delta Sync Wi-Fi experience where you can  log in  to your existing SkyMiles account, enroll in SkyMiles for free or pay for a Wi-Fi Flight Pass. If you’re on an aircraft equipped with Wi-Fi Onboard (formerly Gogo), you'll be redirected to the Wi-Fi portal where you’ll be able to purchase a flight pass or select free messaging.  

If the page doesn't load automatically, type "deltawifi.com" into your internet search browser to be directed to the Delta Sync Wi-Fi log-in page.

Messaging services are included in Delta Sync Wi-Fi, and messaging is free on all flights with Wi-Fi Onboard (formerly Gogo). Refer to the steps above to connect. Once you are connected to Wi-Fi, you can message using messaging apps such as iMessage, Facebook Messenger or WhatsApp on compatible devices.

SMS is also supported; however, this functionality may be delayed by up to 15 minutes after connecting to Wi-Fi. You must also have Wi-Fi calling enabled within your device settings for SMS to function during flight. MMS is not currently supported.

You can connect an unlimited number of devices to free Wi-Fi by navigating to deltawifi.com and logging into your SkyMiles account on each device.

You can connect from most Wi-Fi enabled Android, iOS, macOS and Windows devices, including mobile phones, tablets and laptops.

Wi-Fi coverage continues to progress, and we are working toward offering near -global coverage of Wi-Fi in partnership with Viasat. While this work happens, there will be coverage gaps where Wi-Fi is not available.

Exclusive offers and content are available to all SkyMiles Members who log into Delta Sync Wi-Fi on board their flight. While connected to the “DeltaWiFi.com” network, simply sign into Delta Sync Wi-Fi with your existing SkyMiles account or join the SkyMiles program for free on deltawifi.com.

Delta is on a journey to bring fast, free Wi-Fi to every flight. While we transition our aircraft to the equipment necessary to support free Wi-Fi, there may be some flights that still require payment to access Wi-Fi. Messaging is free on all flights with Wi-Fi capabilities. 

To learn if you are on a flight equipped with free Wi-Fi,  the Customer Support section above includes the specific service offered on our aircraft, there will be a “fast-streaming Wi-Fi" badge on search results for delta.com bookings, it will be referenced in pre-flight emails, within Fly Delta app notifications, there will be a “Fast, Free Wi-Fi for SkyMiles Members” decal will be located near the boarding door on your plane or you can ask a Flight Attendant.    

No. Fast, streaming Wi-fi is offered at the same speed to all customers, regardless of connection method. 

Flights equipped with Delta Sync Wi-Fi offer fast, free Wi-Fi for all SkyMiles Members. However, if you are on a flight equipped with Wi-Fi Onboard (formerly Gogo), you can purchase a flight pass using American Express, VISA, MasterCard, Discover, Diners Club and ApplePay on compatible devices.

We will send a receipt to the email address you provide upon purchase.

Wi-Fi Onboard All-Day and Delta Global flight passes are no longer accepted on Delta flights.

Flight passes are non-transferrable across devices. 

Unfortunately, if you are locked out of your SkyMiles account during flight, you will not be able to unlock the account or use free Wi-Fi. After your flight has landed, visit Need Help: SkyMiles to regain access to your account.

In the meantime, you can purchase a Wi-Fi Flight Pass to connect to the internet on your flight.

For SkyMiles help, please visit Need Help: SkyMiles. Unfortunately, the Wi-Fi Customer Care chat is unable to assist with SkyMiles-related questions.

To find your SkyMiles number: If you previously linked your trip to your SkyMiles account, your SkyMiles number will be displayed on your printed boarding pass. Your SkyMiles number can also be found on the Fly Delta app in the SkyMiles section under the Account tab. If you are still having trouble, visit Need Help: SkyMiles while on the ground to recover your log-in credentials.

If you are not yet a SkyMiles Member, create an account for free on board and start enjoying Delta Sync Wi-Fi across multiple devices on aircraft equipped with Delta Sync Wi-Fi.

If you are having trouble remembering your SkyMiles account information: Select “Having Trouble Logging In?” on the Delta Sync Wi-Fi log in screen. We will use the information you provide to confirm you are an existing SkyMiles Member and grant you access to Delta Sync Wi-Fi. Note, logging in without your SkyMiles number via this method will limit the exclusive content and offers available on your flight.

For issues with partner content and offers, please follow up directly with the partner. Partner customer care information can be found on the partner offer or content page. 

Yes, on aircraft equipped with Delta Sync Wi-Fi. Our Delta Sync Wi-Fi and Delta Flight Passes support streaming of your favorite video and audio content. Voice and video calls are not permitted in flight. 

Yes. Delta’s onboard Wi-Fi supports all major VPN applications. Check with your company or VPN provider on how to support Multi-Factor Authentication (MFA) without cellular service (i.e., in flight). Please note that once you are on VPN, you will no longer have access to log in to Delta Sync Wi-Fi. Please log in or purchase a pass before turning VPN on.  

Protecting your information is important to us. The Federal Aviation Administration (FAA) rigorously tested and certified the Wi-Fi hardware and software on our planes. For your safety, remember to disable your device’s cellular network by placing your device into “Airplane Mode” when you're on board. Also, be cautious when accessing, sharing or sending private files on a public network and never open links or pages from unknown sources. 

No. Video calls and voice calls (including voice over Wi-Fi and voice over IP) are not allowed during flight.

Existing Wi-Fi subscriptions from Wi-Fi Onboard (formerly Gogo) continue to work on certain regional and widebody planes until these planes are equipped with fast, free Wi-Fi and a subscription is no longer required.

Customers on routes where Delta Sync Wi-Fi is available can log in using their SkyMiles credentials or enroll on board for a free SkyMiles account to access free Wi-Fi. A Wi-Fi Flight Pass is also available for purchase on board select international flights.