Accessible Travel Services
We believe travel is for everyone. It’s our priority to deliver the best service and ensure accessibility for all Delta customers. Before boarding, in the air, at your destination and anywhere in between, our gate agents and attendants will be available to assist.
To request assistance, please visit My Trips and alert us if you need assistance with:
If you require services in addition to the options available on My Trips, please contact us at 404-209-3434. You may also complete our Accessible Service Request form online if you are more than 7 days away from travel; one of our specialists will review your request and may contact you. We may contact you by phone or email if we need more information.
Real-Time Resolution at the Airport
If you need assistance at the airport, ask our customer service personnel. They can assist or direct you to a Complaint Resolution Official (CRO). Our CROs have been specially trained to resolve issues related to Department of Transportation (DOT) disability regulations and Delta policies on disability. Our CROs are available at all airport locations and will be glad to respond to your concerns.
General Accessible Travel
Assistive Devices and Medication
Additional Resources
At the Airport & On the Plane
Find more information about accessibility and onboard individual safety screenings, accessible flight and gate information, mobility assistance throughout your trip, or making arrangements for extra seat space or a seatbelt extension.
Traveling with a Medical Condition
Review the requirements for traveling with a medical condition or infection, the requirements for traveling and see how to notify Delta associates of your condition ahead of your travel.
Traveling with a Personal Care Attendant
If you or a travel companion needs a personal care attendant to assist you to the gate or during your flight, read about making arrangements.