Accessible Travel Services
We believe travel is for everyone. It’s our priority to deliver the best service and ensure accessibility for all Delta customers. Before boarding, in the air, at your destination and anywhere in between, our gate agents and attendants will be available to assist.
To request assistance, please visit My Trips and alert us if you need assistance with:
If you require services in addition to the options available on My Trips, please contact us at 404-209-3434 (Dial 711 for Relay Services). You may also complete our Accessible Service Request form online if you are more than 7 days away from travel; one of our specialists will review your request and may contact you. We may contact you by phone or email if we need more information.
Real-Time Resolution at the Airport
If you need assistance at the airport, ask our customer service personnel. They can assist or direct you to a Complaint Resolution Official (CRO). Our CROs have been specially trained to resolve issues related to Department of Transportation (DOT) disability regulations and Delta policies on disability. Our CROs are available at all airport locations and will be glad to respond to your concerns.
General Accessible Travel
Assistive Devices and Medication
Frequently Asked Questions
It's best to make your request when you book your ticket on delta.com, the Fly Delta app or through Reservations. The more information you can provide our representatives when making your travel plans, the more prepared we can be to assist you. Our representatives will answer questions, discuss your specific needs and alert you to notifications and procedures.
Generally, wheelchair service includes assistance with a push chair. An associate will most-often push the chair through the airport to your departing gate and provide additional assistance when needed. Wheelchair services can be prearranged and will provide transportation to connecting flights and other parts of the airport.
Electric cart service is available only at select airports. Electric carts will provide a ride on a small electric cart to or from your gate. Electric carts cannot take passengers to different concourses or terminals. Also, electric carts generally make stops at the gates as needed.
We have specially trained Complaint Resolution Officials, or CROs, in every airport to meet the needs and concerns of our passengers with disabilities. These employees are responsible for ensuring that disabilities policies and procedures are properly implemented. To locate these officials, ask any of our representatives at the airport.
We want to hear from you. If you have comments or suggestions on how we can better serve you, call us at 800-221-1212, contact us online or by mail at Delta Air Lines, P.O. Box 20980, Atlanta, Georgia 30320-2980.