Service and Support Animals
When flying on Delta, we welcome service and support animals in the aircraft cabin. When traveling with a service or support animal, we’re here to work with you to make sure your travel day runs smoothly.
To travel with an emotional support or psychiatric service animal, passengers must upload the required documentation at least 48 hours before a flight. For questions, call 404-209-3434.
To protect public health, Delta Air Lines requires all dogs and cats-including service and support animals to be current on all vaccinations. Dogs and cats can be vaccinated against rabies at a minimum of 12 weeks (three months) of age and must wait an additional 30 days for the vaccine to become effective.
On Delta flights, service and support animals are expected to be seated in the floor space below a passenger’s seat or seated in a passenger’s lap. Service and support animals and their associated items travel for free. The size of the animal must not exceed the “footprint” of the passenger’s seat.
- Items include a kennel, blanket, food or similar item
- Passengers traveling with emotional support or psychiatric service animals must complete and submit the required paperwork at least 48 hours before a flight
NOTE: If you encounter any issues with your service or support animal while at the airport or on board, please ask to speak to a Complaint Resolution Official (CRO). These trained Delta representatives are ready to assist passengers with accessibility needs and protect your rights when you travel by air.
For the safety and health of everyone, we require documentation customers traveling with an emotional support animals in an aircraft cabin. Each customer will be limited to one emotional support animal. Additionally, we do not accept pit bull type dogs as service or support animals.
Trained Service Animals
We recommend all customers traveling with a trained service animal carry the animal’s current veterinary health form. Delta reserves the right to review those documents at any time. For additional assistance, please call our accessibility assistance line at 404-209-3434. In some cases, customers may be asked to show the animal’s Veterinary Health Form and/or an immunization record or other proof of current vaccination (must be within one year of the travel date).
Emotional Support & Psychiatric Service Animals
Submit the Emotional Support and Psychiatric Service Animal documentation at least 48 hours before your flight. Currently, we require documentation that is no more than a year old (prior to the first flight in the itinerary) from a certified mental health professional indicating need for an emotional support animal, plus certification of the animal’s health including rabies shot verification. Documentation can be provided with a digital copy, and a professional license number is recommended, but not required. Download the required documentation and upload it through the Accessibility Service Request Form located in My Trips.
We know that service and support animals are highly-trained working animals. We will only refuse transportation of the animal if it engages in disruptive or aggressive behavior such as:
- Growling
- Biting
- Jumping on passengers, flight attendants or staff
- Relieving themselves in the gate area or cabin
- Barking excessively, not in response to a handler’s need or distress
- Eating off seatback tray tables
Service and Support Animal Frequently Asked Questions
*LGW—London Gatwick
Animal Aircare Co. Ltd.
Gatwick Airport
Horley, Surrey, RH6 0SQ
(0)129 346 2180
LHR—London Heathrow
City of London Animal Reception Centre
City of London
Guildhall, PO Box 270
London EC2P 2EJ
MAN—Manchester Pets on Jets
Building 300
World Freight Terminal
Manchester Airport M90 5BA
(0)161 489 8220
EDI-Edinburgh Airport's small animal Border Inspection Post
arc@extrordinair.co.uk
(0)131 317 7277
For any questions related to the U.K. Pet Travel Scheme contact DEFRA (Department of Environment, Food and Rural Affairs).