We understand the importance of an accessible travel experience and thank you in advance for your patience as we work to meet your needs throughout your trip. Share your mobility needs with us at least 48 hours before your trip so we can offer you the best possible service.
Once you book a flight, you can request one or more of the wheelchair services described below. Please note, Delta does not provide electronic power scooters for personal use. Submit your request from “Accessible Services” in “My Trips” or call 404-209-3434 (dial 711 for relay services).
Service begins curbside at the airport, through check-in and security, to your departure gate and down the jet bridge to the aircraft door.
Service assists you from the jet bridge onto the aircraft and down the aisle to your seat.
Service in-flight via an aircraft-designed wheelchair that fits in the aircraft aisles and most lavatories.
Measure the height and width of your chair at its smallest size (not expanded) and input the measurements below. Measuring estimates a likely fit on your Delta aircraft but is not a guarantee of travel approval. If your flight is operated by one of our global partner airlines, please refer to their website to confirm fit in their cargo hold.
Whether you bring a manual wheelchair or a battery-operated device, please inform us 48 hours before you fly for the best possible service using the Fly Delta app, the ‘My Trips’ page or by calling 404-209-3434 (dial 711 for relay services).
Measurements
If your personal wheelchair or device exceeds the maximum dimensions at its smallest size (not expanded), it may not safely fit in the cargo hold of your aircraft. Please call 404-209-3434 (dial 711 for relay services) so we can book you on an aircraft that meets your needs.
Batteries
Forty-eight hours notice is recommended for battery-operated devices in order to follow the U.S. Federal Dangerous Goods Handling Procedures. This applies to various battery types, including but not limited to lithium ion, spillable or non-spillable batteries.
You may need to bring an assistive device (such as a cane, walker or crutches) and we welcome those, too. Some items may be stored on board, while others will be checked at the gate as you board the plane. You may submit a “meet and assist” service request and/or an aisle chair if you need help getting to your seat after checking a device at the gate.
We’re committed to offering you a smooth travel experience to suit your mobility needs. Medical devices or medication may require additional planning. Review our Medical Devices and Medication guidelines to prepare for your trip.
Mobility services may begin upon arrival at the airport, either at curbside or at the ticket counter, depending on the request you entered 48 hours prior to travel. If you bring your own mobility device, feel free check in on the Fly Delta app or at an airport kiosk and then head to your gate. If you requested a Delta wheelchair service, meet with a Delta representative for guidance to the Special Services check-in or the closest wheelchair staging area. If you completed your Mobility Device Handling Form please pass it to the ticket agent if you check your device at the counter, or give it to the gate agent when boarding if you bring the device to the gate.
Battery-Operated Devices at Check-In
Some battery-operated devices may be stowed upright in the cargo hold of the aircraft, while others may need to be disassembled and checked before you fly. Please check with the device manufacturer before you travel about whether or not your device may be stored on its side and see an agent at the airport for help with your battery-operated device.
Please have the printed Mobility Device Handling Form ready and the gate agent will assist you to attach the form to the back of your personal wheelchair or scooter when you arrive at your departure gate. Remember to:
Feel free to board during pre-boarding. You may elect to board during pre-boarding or when your zone number is called. Depending on the service you requested, your boarding experience may vary.
Airport Wheelchair Boarding If you’re unable to walk long distances or climb stairs, the wheelchair agent will escort you to the end of the jet bridge where you may board the aircraft and seat yourself.
Aisle Wheelchair Boarding Aisle chairs are available if you need help boarding the plane from the jet bridge and getting into your seat. At the aircraft door, an agent will transfer you from your device into the aisle chair. (Aisle chairs have chest and leg straps to keep you secure during transfer. Please speak your needs to the transfer agent – your verbal direction is important for the agent to assist you best). Once securely in the transfer chair, the agent will assist you onto the aircraft and into your seat.
We are committed to you having a safe and pleasant flight. The in-flight crew can assist you with an onboard wheelchair and stowing or retrieving carry-on items.
Onboard Wheelchairs
Aircraft-designed onboard chairs are available for in-flight use that fit in the aisles and lavatories. These onboard wheelchairs can only be used with flight attendant assistance. Flight attendants cannot lift or carry you.
Depending on the plane, onboard wheelchairs may not fit in the lavatory. More details about accessible lavatories are below.
Accessible Lavatories
Many of our larger aircraft have an accessible lavatory and you’re welcome to use the lavatory most convenient for you. Please contact us at 404-209-3434 for questions about accessible lavatories or to help you find the appropriate aircraft and flight for your needs.
Flight attendants are unable to assist with lavatory functions. They cannot lift or carry you or provide medical services, such as dispensing medicine or giving injections. Please consider buying another ticket for a care attendant or travel companion if you require these services during your flight.
Retrieving your mobility device at arrival depends on what you indicated to the agent at check-in, whether you request your device brought to the jet bridge or if you prefer to retrieve it at baggage claim. If you opted to retrieve it planeside, a Delta agent will bring it up to the jetbridge for you on arrival. If you opted to retrieve it at baggage claim, please look for it on the “oversize” conveyor belt.
