Wheelchair Information
You can choose to travel with a personal wheelchair or utilize one of the many types of wheelchair services we offer.
To schedule service or ask a question, call 800-984-8935 7-days a week between 7 A.M. and 1 A.M. EST or log in to My Trips and select a flight to submit a Special Service Request.
Please note that stairways are sometimes used for boarding and deplaning instead of loading bridges. If you are unable to ascend or descend steps, let us know, and we will provide an alternative boarding method.
We can assist you each step of the way. You can pre-book Delta-provided wheelchair services by calling 404-209-3434. Or if you’re at the airport in the United States, Caribbean, or Canada and require real-time assistance with your wheelchair service, please call 800-984-8935 daily between 7 A.M. - 1 A.M EST and someone will be available to assist you.
AIRPORT WHEELCHAIRS/WHEELCHAIR ASSISTANCE
If you need utilize an airport wheelchair from the moment you arrive, we offer wheelchair assistants who will assist you through the terminal, security and to the gate. You can request this wheelchair service in My Trips after you have booked your flight, or speak with a Delta representative at 404-209-3434. When you arrive at the airport, notify a Delta representative that you require wheelchair service to your departure gate.
AISLE CHAIRS
Specially-designed aisle wheelchairs are utilized to assist you in getting to and from your seat when boarding and deplaning our aircraft. Note, the aisle wheelchairs are not self-operable and can only be used with assistance. If you think you need this service, please request it online via My Trips after you have made your reservation, or by calling us at 404-209-3434 so we can have the aisle chair available at your departure gate.
ONBOARD WHEELCHAIRS
Most aircraft have an onboard wheelchair specially designed to fit the aisle of the aircraft and for use to and from the lavatory. Note, the onboard wheelchairs are not self-operable and can only be used with assistance. The onboard wheelchairs may not fit within the onboard lavatory. Flight attendants are trained in the operation of this wheelchair and will assist you with its use. They are not, however, required to lift or carry you. Aircraft with less than 50 seats are not equipped with an onboard wheelchair. To check on aisle chair availability, speak with a Delta associate at 800-221-1212.
Delta Connection Carrier aircraft may not be equipped with this service. Please contact us to ensure you receive the service you need.
To accommodate all of our customers, we transport all types of personal wheelchairs, including manual and battery-powered wheelchairs, carts, scooters, any accompanying prosthetic devices and other assistive devices used to manage a disability.
TO MAKE BRINGING A PERSONAL WHEELCHAIR SIMPLE, WE SUGGEST DOING THE FOLLOWING:
- Fill out the Wheelchair Handling Form to accompany your wheelchair
- Print the form, place it in a plastic sleeve or laminate it for repeated use
- Place the form on the seat of the wheelchair or attach to the back of the chair when traveling
- Check your wheelchair at the gate or at the ticket counter, if you want to use Delta’s wheelchair equipment, Go to footer note for travel within the airport
When you’re traveling with Delta, we want to ensure your comfort the whole trip. Explore the ways we provide accessible features or assistance during your flight.
Boarding the Plane
Depending on the aircraft, we provide movable aisle armrest seats so you can more easily transfer into your seat when an aisle chair is used to board the aircraft. The number and locations of movable aisle armrest seats may vary by aircraft type. If you should find that your seat doesn't have a movable aisle armrest, a gate-agent or in-flight personnel will be happy to determine if another seat with a movable aisle armrest is available on that specific aircraft.
Please note that stairways are sometimes used for boarding and deplaning instead of loading bridges. If you are unable to ascend or descend steps, let us know and we will provide an alternative boarding method.
Accessible Lavatories
Many of our larger aircraft have an onboard wheelchair-accessible lavatory. This feature depends on the age, size and configuration of the airplane. Please contact us at 404-209-3434 if you have any questions about accessible lavatories.
In-Flight Assistance
Our flight crew wants to ensure your safety and comfort. They can assist you with using an onboard wheelchair, stowing or retrieving carry-on items, identifying food items on your meal tray or opening packages.
Flight attendants are not required to assist in feeding or lavatory functions. They cannot lift or carry you, and cannot provide medical services such as dispensing medicine or giving injections.
You may consider purchasing a ticket for a care attendant or travel companion if you will need any of the above services not provided. Review the available options for bringing a companion for ticketed or unticketed assistance.