Wheelchair Information
Let us assist you with your mobility needs throughout your travels. You may choose to travel with your own personal wheelchair or assistive device or you can utilize the wheelchair services we offer.
Please note that stairways are sometimes used for boarding and deplaning instead of loading bridges. If you are unable to ascend or descend steps, let us know and we will provide an alternative boarding method.
Prior to your trip, you can request any Delta-provided wheelchair service within My Trips
AIRPORT WHEELCHAIRS/WHEELCHAIR ASSISTANCE
From the moment you arrive, you can utilize an airport wheelchair. We offer wheelchair assistants who will guide you through the terminal, security and to your gate. Once at the gate, our wheelchair assistants will bring you near one of our gate agents for assistance in boarding. You can request this wheelchair service in My Trips after you have booked your flight, or by calling us at 404-209-3434, opens in a new window (dial 711 for relay services). When you arrive at the airport, notify a Delta representative that you require wheelchair service to your departure gate.
AISLE CHAIRS
Specially designed aisle wheelchairs are used to assist you in getting to and from your seat when boarding and deplaning our aircraft by our wheelchair attendants. Please know that aisle wheelchairs are not self-operable. If you need this service, please request it online in My Trips after you have booked your flight, or by calling us at 404-209-3434, opens in a new window so we can have the aisle chair available at your departure gate.
ONBOARD WHEELCHAIRS
Most of our aircraft have an onboard wheelchair specially designed to fit within the aisle of the aircraft and for use to and from the lavatory. These onboard wheelchairs can only be used with flight attendant assistance and may not fit within the onboard lavatory. Flight attendants are trained in the operation of this wheelchair and will assist you with its use. They are not, however, required to lift or carry you. Aircraft with less than 50 seats are not equipped with an onboard wheelchair. To check on aisle chair availability, please call us at 404-209-3434.
Delta Connection Carrier aircraft may not be equipped with this service. Please contact us to ensure you receive the service you need.
We understand that your mobility device is an extension of you, and we are committed to providing the best possible care for it when you travel with us. To suit your needs, we transport all types of personal assistive devices, including manual and battery-powered wheelchairs, carts, scooters and any accompanying prosthetic devices.
For seamless travel with a personal wheelchair or assistive device, we recommend the following:
- Let us know if you are bringing your own wheelchair or assistive device using the Fly Delta app on the ‘My Trips’ page or by calling 404 -209-3434 (dial 711 for relay services) prior to arriving at the airport.
- Use our calculator to ensure your wheelchair or assistive device can safely fit on board your flight.
- Print and complete the Mobility Device Handling Form before your trip.
- Attach the Mobility Device Handling Form to your wheelchair or assistive device when traveling.
- Remember to detach and carry on any removable parts when checking your wheelchair or assistive device at the gate or ticket counter.
When you’re traveling with Delta, we want to ensure your comfort for the whole trip. Explore the different ways we provide accessible features or assistance during your flight.
Boarding the Plane
Depending on the aircraft, we provide movable aisle armrest seats so you can more easily transfer into your seat when an aisle chair is used to board the aircraft. The number and locations of movable aisle armrest seats may vary by aircraft type. If you should find that your seat doesn't have a movable aisle armrest, a gate agent or flight attendant will be happy to determine if another seat with a movable aisle armrest is available on that specific aircraft.
Please note that stairways are sometimes used for boarding and deplaning instead of loading bridges. If you are unable to ascend or descend steps, let us know and we will provide an alternative boarding method.
Accessible Lavatories
Many of our larger aircraft have an onboard wheelchair-accessible lavatory. This feature depends on the age, size and configuration of the airplane. Please contact us at 404-209-3434, opens in a new window if you have any questions about accessible lavatories.
In-Flight Assistance
Our flight crew wants to ensure your safety and comfort. They can assist you with using an onboard wheelchair, stowing or retrieving carry-on items, identifying food on your meal tray or opening packages.
As a reminder, flight attendants are not required to assist in feeding or lavatory functions. They cannot lift or carry you and cannot provide medical services such as dispensing medicine or giving injections. You may consider purchasing a ticket for a care attendant or travel companion if you will need any of the above services not provided. Please review the available options for bringing a companion for ticketed or unticketed assistance.