If you require additional assistance at the airport, onboard your flight, when traveling with a caregiver, and when contacting the TSA or DOT, we can assist. Review the ways that we can help as you travel.
At the Airport & Onboard
Our teams work hard to make sure you receive the excellent service you expect, even if you need extra accessible assistance at the airport or on your flight.
Airport security screening is required for all customers, but if you would prefer a pat down screening, please notify a TSA agent. Private screenings are available on request. If you take advantage of our provided wheelchair service, you will be escorted through security by your attendant. If you have questions about the screening, contact TSA Cares at 855-787-2227.
To make travel more accessible and enjoyable for individuals with sensory sensitivities and their families, we have created a supportive and safe environment within our multi-sensory rooms. Located at Hartsfield-Jackson Atlanta International Airport (ATL) on the F Concourse and at New York-LaGuardia International Airport (LGA) in Terminal C, these rooms include calming colors, sounds and activities including a small mock-up of an aircraft with seats for those who would like to familiarize themselves with air travel in a controlled environment in LGA. To receive access to either room, please look for one of our Red Coats – our elite airport customer service experts, identifiable by their bright red coats.
Flight and Gate Information
At most airport locations, monitors display flight information at the gate and at check-in. Gate agents also provide verbal flight information including boarding announcements at the gate. We also provide additional resources for passengers who have sensory disabilities such as being Blind, Low Vision, Deaf or Hard of Hearing.
Boarding, Deplaning and Connecting
We can assist you in boarding, deplaning and connecting to your next flight. If you think you might require extra assistance, contact us online via an Accessibility Service Request in My Trips or by calling 404-209-3434.
Seats at the front of the plane are given to those customers with a fused or immobile leg, service animal, or who require the use of an aisle chair. For more information, review boarding with an aisle chair in Wheelchair Services or contact us at 404-209-3434 to let us know which seat will best meet your needs.
Extra Seat Space
We want to do all things possible to ensure your comfort. For customers who need extra space outside the standard Economy Seat — which features 31-32” of legroom with a 17.2” width — you can ask to be reseated next to an empty seat or pay to upgrade to First/Business class. To ensure your comfort, you might consider booking an additional seat. If you have questions, Delta Reservations can assist at 800-221-1212. We’re happy to provide you with an FAA-approved seatbelt extension, but do not allow personal seatbelt extensions to be used.
Traveling with a Communicable Disease or Infection
Traveling with a Safety Assistant or Caregiver
You can purchase a ticket for a companion or personal care assistant to accompany you if needed. At the airport on the day of departure, Delta may require that you arrange for a personal care assistant or safety assistant to accompany you in the following circumstances:
- When you are unable to comprehend or respond to safety related instructions
- When you have both a hearing and vision disability that prevents you from establishing a means of communication with Delta personnel sufficient to receive the safety briefing
- When you have a mobility disability that physically prevents you from assisting in your own evacuation during an emergency
Individuals who are not ticketed for travel but need to provide assistance to a customer are allowed past security checkpoints. They must check-in at the ticket counter to receive a pass that allows them through security without a ticket.
Contacting the TSA or DOT
We strive to ensure our services and aircraft are accessible to all individuals with disabilities, and aim to provide convenient and comfortable service for all of our customers. If you have concerns regarding discrimination, accommodations or services related to any passengers, please let us know.
Contacting a Delta Complaint Resolution Official
Our CROs have been specially trained on Department of Transportation (DOT) disability regulations and Delta policy. They are available at all airport locations during operating hours and will be glad to respond to our concerns at the airport.
If you have concerns but are not traveling at the moment, you can speak to a representative at 404-209-3434.
Though we encourage you to reach out to a Delta Representative first 404-209-3434, (dial 711 for relay services), you can also contact TSA Cares. TSA Cares is a toll-free helpline to provide information and assistance to passengers with disabilities and medical conditions and their families before they fly. Travelers can call 855-787-2227 if they have questions about screening policies, procedures or what to expect when they arrive at the airport security checkpoint.
Travelers who are Deaf or Hard of Hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov. Locate more information about traveling with disabilities and medical needs at: tsa.gov, opens in a new window.
If you have any questions, concerns or feedback, we welcome you to share directly with our Customer Care, opens in a new window team. You may also contact the U.S. Department of Transportation, Aviation Consumer Protection with your comments and questions, using one of these methods at http://www.transportation.gov/airconsumer, opens in a new window.
The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel and requires air carriers to accommodate the needs of passengers with disabilities. Download the U.S. Department of Transportation regulations for Non-Discrimination on the Basis of Disability in Air Travel.
You can also receive a copy by mail by calling the:
- Toll-Free Hotline for Air Travelers with Disabilities at 800-778-4838 (voice) or 800-455-9880 (TTY), or the
- Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY), or send a written request to the mailing address listed below.
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave S.E.
West Building Room W96-432
Washington, DC 20590