Additional Assistance

Our teams work hard to make sure you receive the excellent service you expect, even if you need extra accessible assistance at the airport or on your flight.

Security Screening

Airport security screening is required for all customers, but if you would prefer a pat down screening, please notify a TSA agent. Private screenings are available on request. If you take advantage of our provided wheelchair service, you will be escorted through security by your attendant.  If you or someone you're traveling with has a disability, medical condition or other circumstance and would like additional assistance or if you have any questions about the security screening process, please call the TSA Cares helpline at 855-787-2227 prior to your trip.

Multi-Sensory Rooms

To make travel more accessible and enjoyable for individuals with sensory sensitivities and their families, we have created a supportive and safe environment within our multi-sensory rooms. Located at Hartsfield-Jackson Atlanta International Airport (ATL) on the F Concourse and at New York-LaGuardia International Airport (LGA) in Terminal C, these rooms include calming colors, sounds and activities including a small mock-up of an aircraft with seats for those who would like to familiarize themselves with air travel in a controlled environment in LGA. To receive access to either room, please look for one of our Red Coats – our elite airport customer service experts, identifiable by their bright red uniforms.

Flight and Gate Information

At most airport locations, monitors display flight information at the gate and at check-in. Gate agents also provide verbal flight information including boarding announcements at the gate. We also provide additional resources for passengers who have sensory disabilities such as being Blind, Low Vision, Deaf or Hard of Hearing.

Boarding, Deplaning and Connecting Assistance

If To request assistance with boarding, deplaning or connecting to your next flight, visit the Accessibility Service Request section in My Trips. You can message us or call 404-209-2424 for help.

Accessible Seating

Seats near the front of the plane can be reserved for customers with a fused or immobile leg, service animal or those who require an aisle chair. For more information, review boarding with an aisle chair in Wheelchair Services. To let us know which seat will best meet your needs, you can  message us or call 404-209-3434.

Accessible Armrests

Many of our aircraft have armrests that can be lifted up to assist in the boarding or deplaning process, and you're invited to request the seat that works best for you within your purchased cabin. For questions about seat features or to find the right aircraft and flight for your needs, please visit the Aircraft Overview page.

Extra Seat Space

Ensuring

Ensuring your comfort while traveling with us is our priority.  If you need more space than the standard Economy Seat  (17.2” wide with 31-32” of legroom), you can simply book 2 seats for the extra required space or you can upgrade to First Class for an additional fee. You can also   ask on the plane to be reseated next to an empty seat. Please note, personal seatbelt extensions are not allowed, however, you can request a seatbelt extension from a flight attendant after you’ve boarded your flight. Or, customers can simply book 2 seats If you have questions, message us or call 800-221-1212 to speak to a representative.

If If you have a communicable disease or infection, you may travel if you also have a medical certificate. The certificate must describe the conditions and precautions that prevent the transmission of the disease during your flight. You and all Delta employees must be able to act upon the conditions outlined in the certificate. 

For clearance to fly with a communicable disease or infection, message us or call our accessibility line at 404-209-3434 for assistance.

You can purchase a ticket for a companion or personal care assistant to accompany you if needed. At the airport on the day of departure, Delta may require that you arrange for a personal care assistant or safety assistant to accompany you in the following circumstances:

• When you are unable to comprehend or respond to safety related instructions
• When you have both a hearing and vision disability that prevents you from establishing a means of communication with Delta personnel sufficient to receive the safety briefing
• When you have a mobility disability that physically prevents you from assisting in your own evacuation during an emergency

Individuals who are not ticketed for travel but need to provide assistance to a customer are allowed past security checkpoints. They must check-in at the ticket counter to receive a pass that allows them through security without a ticket.

We strive to ensure our services and aircraft are accessible to all individuals with disabilities, and aim to provide convenient and comfortable service for all of our customers. If you have concerns regarding discrimination, accommodations or services related to any passengers, please let us know.

Contacting a Delta Complaint Resolution Official (CRO)

Our CROs have been specially trained on Department of Transportation (DOT) disability regulations and Delta policies. They are available at all airports during operating hours and are glad to respond to your concerns in person.

If you have concerns but are not traveling right now, message us or call  at 404-209-3434 to speak to a representative.