Canada - Passenger Rights

Effective July 15, 2019, the Canada Air Passenger Protection Regulations may provide additional protections to passengers traveling to or from Canada:

If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

Si l’embarquement vous est refusé ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.

In the case of a denial of boarding, the carrier must provide compensation in the amount of:

    (a.) $900, if the arrival of the passenger’s flight at the destination that is indicated on the original ticket is delayed by less than six hours;

    (b.) $1,800, if the arrival of the passenger’s flight at the destination that is indicated on the original ticket is delayed by six hours or more, but less than nine hours; and

    (c.) $2,400, if the arrival of the passenger’s flight at the destination that is indicated on the original ticket is delayed by nine hours or more.

Additional rights (including rights applicable to lost or damaged baggage) may be specified in the Canadian General Rules Tariff  or International General Rules Tariff, as applicable. Amounts specified above are in Canadian dollars.

You may contact Delta if you have questions about your rights or would like to file a complaint pursuant to the Canada Air Passenger Protection Regulations.  If you are unsatisfied with Delta’s resolution of the complaint, you may also direct complaint to the Canadian Transportation Agency.