Protect Your Data
Over the years, Delta has received reports of attempts by parties not affiliated with us to fraudulently gather customer information in a number of ways including: fraudulent emails, social media sites, postcards, Gift Card promotional websites claiming to be from Delta Air Lines and letters or prize notifications promising free travel. These messages were not sent by Delta Air Lines. We do not market to our customers this way, but individuals or groups intending to gather and use your personal data for their gain can be inventive in their approach – often adding messages to generate a sense of urgency so you take action.
Some messages may claim that you have purchased a Delta ticket, a credit card has been charged, order has been completed, an invoice/receipt is attached to an email or website may offer free flights for following or liking an account. If you see or receive one of these messages, do not open attachments as they may contain potentially dangerous viruses or harm your computer.
Be assured that Delta did not send these messages, and our customers’ credit cards have not been charged by Delta as a result of the emails. These messages did not originate from Delta, nor do we believe that any personal information that you provided us was used.
Delta Air Lines Security Center
Delta Air Lines works tirelessly to ensure the privacy and integrity of your personal information. While we are continually monitoring your SkyMiles and flight information, we recommend our customers remain vigilant by becoming aware of current fraudulent schemes and checking their online accounts. We encourage customers to report any unusual account activity to Delta Air Lines at 800-221-1212.
Fraudulent Schemes
When our consumers are aware of potential fraud scenarios, they are better able to assist Delta Air Lines in safeguarding their information and reporting instances of fraud.
SkyMiles
SkyMiles fraud occurs when an account is accessed and/or miles are deducted without account holder’s consent. If you believe miles have been inaccurately deducted, or notice a change in your SkyMiles account, please change your SkyMiles password immediately, and report the incident to Delta Air Lines.
Credit Card
Credit card fraud occurs when an individual’s card is lost or stolen, and then utilized for unauthorized transactions. In addition, credit card fraud can occur through the breach of an individual’s credit card data (i.e. via skimming). If you have been the victim of credit card fraud, please contact the credit card company directly. If a Delta ticket was purchased as a result of credit card fraud, please report the incident to Delta Air Lines.
Phishing and Smishing
Phishing is when an individual deceives a consumer into providing personal identifying or financial information. These phishers will pose as legitimate companies, contacting you via telephone or an illegitimate email account, and persuade you to divulge confidential information; including your account passwords, social security number, or banking information. “Smishing” uses the same practices, but rather than calling your cell phone or sending you an email, you may receive a text or message on a social media account. Delta Air Lines will never ask you for your password in an email, over the phone, or via a social media platform.
Promotional Fraud
Often working in tandem with Phishing practices, fraudsters will use a variety of communication techniques to manipulate the customer. The following are examples of fraudulent communications not originating from Delta Air Lines:
- Emails requiring disclosure of customer information
- Postcards
- Gift Card promotional websites letters or prize notifications promising free travel
- Letters claiming you have purchased a Delta ticket, a credit card has been charged, order has been completed, or an invoice/receipt is attached to an email
- Websites offering free or heavily discounted flights for following or a liking a social media account
- Please note: Delta will never ask you to pay with alternative forms of payment (such as Visa gift cards, Amex gift cards, or Google Playcards).