Change or Cancel

Cancel or Refund Your Flight

Supporting Our Customers

Refund, rebooking and expanded reimbursement options remain available for customers affected by the global IT outage. 

If your travel plans change, we provide you with options for canceling your ticket prior to departure or apply for a refund if your ticket is refundable. Additionally, if you booked your flight within the last 24 hours, you can find out details about our 24-Hour Risk-Free Cancellation, Go to footer note.

In-page Links

Cancel a Non-Refundable Ticket
If you purchased a non-refundable ticket, in some cases, a cancellation fee will be deducted from the cost of your flight. Any remaining value will be provided as an eCredit that can be used towards the purchase of another ticket. Be sure to cancel your ticket prior to departure (tickets not changed or canceled prior to departure will have no remaining value).

How to Cancel a Non-Refundable Ticket

  1. Visit My Trips on delta.com and click on "Need to Cancel?” 
  2. Choose "Start Flight Cancellation."
  3. Follow the remaining steps through the cancellation process. You can check your flight details and confirm that you’d like to cancel before it’s complete.

Tickets with No Cancellation Fee

Cancellation fees are not applicable to the following types of tickets:

  • Delta Main Cabin and above tickets for travel within the U.S., Puerto Rico and the U.S. Virgin Islands
  • Delta Main Cabin and above tickets for travel originating in the U. S. and Canada to anywhere in the world (including flights operated by joint venture and codeshare partners)
  • Basic Economy tickets are excluded

Tickets with Cancellation Fees

If your ticket type is not included in the No Cancellation Fees policy above (for example, Basic Economy tickets or tickets originating in Europe, Central or South America), then cancellation fees apply, depending on your itinerary (please see the Fare Rules for your ticket). After the cancellation fee is deducted, you will receive the remaining value of your ticket as an eCredit.* The expiration date of your eCredit is typically 1 year from the date of ticket purchase but will depend on the original ticket terms.

*Check your ticket along with the Baggage & Travel Fees page to view any fees that may apply to your ticket, depending on your origin city and destination. 

Cancel a Refundable Ticket
If your plans change and you booked a refundable ticket, you can apply for a refund. Please be sure to change or cancel your flight prior to departure.

How to Cancel a Refundable Ticket

  1. Ensure you cancel your ticket prior to departure
  2. Find Your Trip or Log In and go to My Trips
  3. Select the flight you need to cancel
  4. Click on the ‘Need to Cancel?' button
  5. Select ‘Start Flight Cancellation’ and follow the steps

Apply for a Refund for a Refundable Ticket

Visit My Trips to request a refund for an upcoming trip. Your ticket must be a refundable ticket, purchased with a credit card, cash or check. Your refund will be issued to your original payment method.

Cancel Your Trip Protection Plan

For a full refund of your premium, you must cancel within 15 days of your plan purchase (or as determined by your state of residence) and must not have filed a claim or departed on your trip. Premiums are non-refundable after this period.

Check Your Refund Status

If you’ve already submitted a refund request for an upcoming trip, you may check to see the status of your refund request.

Request a Refund or Reimbursement

Refunds

If there is a flight cancellation or significant delay (>120 minutes), you will be rebooked on an alternative flight, or your ticket will be converted to an eCredit for future travel. However, in some instances, you may be eligible to request a refund* of any unused portion of your non-refundable ticket or for unused trip purchases if you choose not to travel. Please note that most tickets are nonrefundable and not all amenities are refundable; see their individual terms for details. Once submitted, we will do our best to process your request in a timely manner and update you on your refund eligibility.

If we have already canceled your flight, and you would like to request a refund to your original form of payment, please complete the Travel Disruption Refund Request form:

  • If we have rebooked you on a new flight or your original flight was significantly delayed (>120 minutes) and you would like to cancel and request a refund, please do so within My Trips

Please note that we are unable to issue refunds for the following:

  • Non-refundable tickets that have not experienced a flight cancellation or significant delay (> 120 minutes)
  • Tickets purchased from third-party travel sites or agencies (please contact the agency first)
  • Tickets already used for travel

While Delta’s Customer Service Plan excludes refunds for the categories outlined above, we’ve issued a global IT outage waiver to offer more flexibility to customers traveling July 19-28, 2024, who decide not to travel and would like to request a refund for the unflown portion of their ticket. Please review the waiver for details and eligibility.

Already submitted a refund request and would like to check the status of your case?

Check Refund Case Status

Reimbursements

If you incurred hotel, transportation and/or meal expenses due to a significant delay or cancellation that was within our control, please submit a reimbursement request. Once submitted, we will review your request, determine eligibility and update you on the status.

Please note that we are unable to reimburse the following:

  • Air traffic control delays
  • Weather delays
  • Prepaid expenses
  • Hotel expenses for stays outside of the city of disruption
  • Delayed baggage expenses
  • Alternative transportation to your final destination
  • Lost wages
  • Ticket costs for missed connections on other airlines
  • Child or pet care
  • Delta Sky Club® or other lounge fees

While Delta’s Customer Service Plan excludes reimbursement for the categories outlined above, we’ve issued a temporary reimbursement waiver for travel occurring July 19-28, 2024, to offer more flexibility to customers impacted by the global IT outage. Review the waiver for details of eligibility and reimbursable expenses.

Request Reimbursement

Already submitted a reimbursement request and would like to check the status of your case?

Check Reimbursement Case Status

*Eligibility for refund and reimbursement requests through the Refund or Reimbursement Request form are limited to residents of the U.S. and Canada only, for flight disruptions caused by factors within Delta’s control. For residents of countries other than the U.S. and Canada, or for flights departing from an airport within the European Union, please submit requests through our Comment and Complaint form.

24-Hour Risk-Free Cancellation
As part of our Customer Commitment for customers who book direct on delta.com or the Fly Delta app, Risk-Free Cancellation means that after you’ve purchased a qualifying eTicket, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees.

24-Hour Risk-Free Cancellation Process

  1. Find Your Trip or Log In and go to My Trips
  2. Select the trip you need to cancel
  3. Click the ‘Need to Cancel?' button
  4. Select ‘Start Flight Cancellation’ and follow the steps
  5. Receive a full refund, which will be automatically issued to your original form of payment

Delta will process the refund of your ticket when canceled within 24 hours of purchase, however, some banks or credit card issuers may initiate a hold of funds on your credit or debit card. We encourage you to contact your card issuer for their specific policies.

Cancellation request must be made by midnight of the day after the eTicket is purchased or midnight of the departure date of the first flight, whichever comes first. Cancellation request must be made before travel commences for the first flight. Available only for eTickets purchased at the time of reservation through Delta ticket offices and airport ticket counters, Reservation Sales, or at delta.com.

If you wish to pay for your ticket with cash, you may make the reservation over the phone, which will guarantee the fare for 24 hours. Your ticket must be purchased at a Delta ticketing location by midnight of the following day, or your reservation will be canceled. Once purchased, these tickets will not be eligible for cancellation under the Risk-Free Cancellation policy.

Does not apply to travel agency tickets and bookings, paper tickets, or partially-flown reissued tickets. For SkyMiles Award Tickets, please call Delta Reservations to request cancellation.

For tickets purchased with Miles + Cash option, miles will be re-deposited, and cash will be returned in equivalent miles.

Miscellaneous: Cancellation request does not need to go through the same area in which the eTicket was purchased. For example, if you purchase via Reservations, you can cancel through delta.com.

Fares, offers and rules are subject to change without notice.

No Show Policy
We understand that plans change. If they do, please cancel or make changes in My Trips or the Fly Delta app before your flight departs to maintain the value of your ticket. Customers who do not show up for a flight without changing or canceling their reservation prior to departure will lose the value of their ticket, and we will cancel all remaining flights in the itinerary. As a reminder, Basic Economy tickets are non-changeable.

Frequently Asked Questions
The estimated processing time for eligible refund requests will vary depending on your method of payment for your ticket:
 
  • Credit/debit card purchases are typically processed within 7 business days and may take up to 2 billing cycles to appear on your statement
  • Cash or check purchases are typically processed within 20 business days and will be refunded in the form of a check to the person named as the customer on the ticket

In some cases, you may be eligible for an eCredit instead of a refund depending on the extent of your delay. eCredits will automatically be added to your SkyMiles account and can be redeemed for a future Delta flight using your ticket number.

Note: International refunds may take longer due to local banking procedures.

You can check the refund status online or if you have questions about the amount refunded you can call:

To request a refund for a refundable or unrestricted eTicket purchased with a credit card, call Delta Reservation Sales at 800-847-0578 within the U.S. or Canada. For all other countries, see worldwide reservations numbers to locate a number in your area.

You can submit your unused flight coupons/paper tickets by mail to the Delta Passenger Refunds Department at the following addresses:

Via U.S. Postal Service
Delta Air Lines, Inc.
Passenger Refunds
P.O. Box 20537
Atlanta, GA 30320-2537

Via Courier Service
Delta Air Lines, Inc.
Passenger Refunds, 4th Floor
700 South Central Avenue
Hapeville, GA 30354

Yes, see ticket office locations for a list of addresses.

Even if your ticket is not refundable, you might still be able to cancel your itinerary. You have one year from the ticket's original issue date to use the ticket, subject to any applicable waivers that may extend this expiration date reschedule your travel without losing the full value of the ticket (less any applicable change fees).

  • For domestic travel, tickets must be reissued and travel completed within one year of the original ticket date, subject to any applicable waivers that may extend this expiration date.
  • For international travel, tickets must be reissued to the same or another international destination, and travel must begin within one year of the original ticket date, subject to any applicable waivers that may extend this expiration date.

Exception: The death of the passenger, immediate family member, or traveling companion. In this case, you will be required to forward a copy of the death certificate to the Passenger Refunds Department mailing address.

Note: Customers who purchase Basic Economy (E booking class) will not be able to change or refund their ticket after the Risk-Free Cancellation period.