Change or Cancel

Cancel or Refund Flight


If your travel plans change, find options to cancel your ticket or apply for a refund. Additionally, find details about 24-Hour Risk-Free Cancellation if you booked your flight within the last 24 hours.

Cancel a Non-Refundable Ticket


If you purchased a non-refundable ticket, a cancellation fee will be deducted from the original cost of your flight. Any remaining value will be provided as an eCredit that can be used towards the purchase of another ticket. Some tickets, such as Basic Economy fares, cannot be changed or cancelled.

How to Cancel a Non-Refundable Ticket

  1. Find Your Trip  or Log In, and go to My Trips
  2. Select the trip you need to cancel
  3. Select ‘Cancel Flight’ button and follow the steps

Cancellation Fee

Cancellation fees start at $200 depending on your itinerary (subject to change – the applicable fee is listed in the Fare Rules for your ticket), and you will receive the remaining value of your ticket as an eCredit. You must use your eCredit within one year from the date the ticket was issued.


Cancel a Refundable Ticket 


If your plans change and you booked a refundable ticket, you can apply for a refund.

How to Cancel a Refundable Ticket

  1.     Find Your Trip  or Log Inand go to My Trips
  2.     Select the flight you need to cancel
  3.     Click on 'Modify Flight'
  4.     Click on 'Start Flight Cancellation'
  5.     Cancel your trip

Apply for a Refund for a Refundable Ticket

Fill out the form to request a refund for an upcoming trip. Your ticket must be a refundable ticket, purchased with a credit card, cash or check. Your refund will be issued to your original payment method.

Apply for a Refund for Unused Trip Purchases

Fill out the form to request a refund for other unused trip purchases, such as Sky Priority® boarding, a Wi-Fi pass or other amenities. Not all amenities are refundable; see their individual terms for details.

Apply for a Refund for Trip Protection

Fill out the form to apply for a refund for unused Trip Protection coverage.

Check Your Refund Status

If you’ve already submitted a refund request for an upcoming trip, you may check to see the status of your refund request.

You may only request a refund if the tickets were refundable, purchased with a credit card, purchased with cash or check (USD or CAD).

24-Hour Risk-Free Cancellation


As part of our Customer Commitment for customers who book direct on delta.com or the Fly Delta app, Risk-Free Cancellation means that after you’ve purchased a qualifying eTicket, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees.

24-Hour Risk Free Cancellation Process

  1. Find Your Trip  or Log In, and go to My Trips
  2. Select the trip you need to cancel
  3. Select ‘Cancel Flight’ button and follow the steps
  4. Receive a full refund, which will be automatically issued to your original form of payment

Delta will process the refund of your ticket when cancelled within 24 hours of purchase, however, some banks or credit card issuers may initiate a hold of funds on your credit or debit card. We encourage you to contact your card issuer for their specific policies.

Cancellation request must be made by midnight of the day after the eTicket is purchased or midnight of the departure date of the first flight, whichever comes first. Cancellation request must be made before travel commences for the first flight. Available only for eTickets purchased at the time of reservation through Delta ticket offices and airport ticket counters, Reservation Sales, or at delta.com.

If you wish to pay for your ticket with cash, you may make the reservation over the phone, which will guarantee the fare for 24 hours. Your ticket must be purchased at a Delta ticketing location by midnight of the following day, or your reservation will be cancelled. Once purchased, these tickets will not be eligible for cancellation under the Risk-Free Cancellation policy.

Does not apply to travel agency tickets and bookings, paper tickets, or partially-flown reissued tickets.  For SkyMiles Award Tickets, please call Delta Reservations to request cancellation.

For tickets purchased with Miles + Cash option, miles will be re-deposited and cash will be returned in equivalent miles.

Miscellaneous: Cancellation request does not need to go through the same area in which the eTicket was purchased. For example, if you purchase via Reservations, you can cancel through delta.com.

Fares, offers and rules are subject to change without notice.

FAQs For Canceling a Non-refundable Ticket


  • All refund requests are subject to the rules of the ticketed fare, and fees or penalties may apply to your refund. Your itinerary will be cancelled at the time the refund is processed.
  • Forms of Payment: Please allow seven business days for the refund to show on your online statement or two billing cycles for it to be displayed on printed statements
    • Tickets paid for by credit card will be refunded to the credit card account used to purchase the ticket, typically within seven business days of Delta's initial receipt of the refund request, up to two credit card billing cycles
    • Tickets paid for by cash or a check will be refunded to the person named as the passenger on the ticket, typically within 20 business days of Delta’s initial receipt of the refund request
    • Note: International refunds may take longer due to local banking procedures

You can check the refund status online or if you have questions about the amount refunded you can call: 

To request a refund for a refundable or unrestricted eTicket purchased with a credit card, call Delta Reservation Sales at 800-847-0578  within the U.S. or Canada. For all other countries, see worldwide reservations numbers to locate a number in your area.

You can submit your unused flight coupons/paper tickets by mail to the Delta Passenger Refunds Department at the following addresses:

Via U.S. Postal Service
Delta Air Lines, Inc.
Passenger Refunds
P.O. Box 20537
Atlanta, GA 30320-2537

Via Courier Service
Delta Air Lines, Inc.
Passenger Refunds, 4th Floor
700 South Central Avenue
Hapeville, GA 30354

Even if your ticket is not refundable, you might still be able to cancel your itinerary. You have one year from the ticket's original issue date to reschedule your travel without losing the full value of the ticket (less any applicable change fees).

  • For domestic travel, tickets must be reissued and travel completed within one year of the original ticket date.
  • For international travel, tickets must be reissued to the same or another international destination, and travel must begin within one year of the original ticket date.
  • Exception: The death of the passenger, immediate family member, or traveling companion. In this case, you will be required to forward a copy of the death certificate to the Passenger Refunds Department mailing address.
  • Note: Customers who purchase Basic Economy (E booking class) will not be able to change or refund their ticket after the Risk-Free Cancellation period.