change or cancel

Schedule Changes

We value your time and sincerely apologize for any inconvenience if a schedule change has impacted your upcoming trip. While our goal is to always get you to your final destination on time, occasionally adjustments to our flight schedule become necessary and affect your itinerary creating a disruption. Rest assured, we are committed to helping you manage the disruption.

If your flight departs in less than 72 hours, you may be experiencing a delayed or canceled flight. Please visit our Delayed or Canceled Flights page for more information on how to manage your trip. Otherwise, continue reading to learn about schedule changes and the options that you have to keep your trip on track.

Am I Experiencing a Schedule Change?

If your itinerary is changed by the airline more than 72 hours before your originally scheduled departure, it’s likely you’re experiencing a schedule change. Schedule changes are defined as:

Your options to rebook, or cancel and receive a refund, will vary based on the nature and extent of the change. Learn what options are available for you below based on the type of change.

NEXT STEPS


Do you need to review your trip or change your flight?

*For tickets issued before October 28, 2024, for travel on or after October 28, 2024, if your originally scheduled departure or arrival time was impacted by a significant schedule change of more than 120 minutes, you are eligible to cancel your ticket and request a refund.

Schedule Change Guidance
We’re here to guide you and provide more information on how to manage a schedule change. This section will explain how to know if you’ve been impacted, the steps you should take to manage the change and when you should reach out to us.

If you experience a schedule change, Go to footer note, we will do our best to notify you via 1 or more of the following methods:

Where possible, Delta will automatically rebook you on an updated itinerary and provide you with the new schedule information. The next sections will explain your options if we are unable to rebook your flight or if the automatically updated itinerary does not fit your needs.

If your flight has a schedule change (fewer than 3 hours for domestic itineraries, or fewer than 6 hours for international itineraries), usually the best option is to remain on your current flight.

You can always check your eligibility to rebook for free in My Trips.

If you experience a significant schedule change,, Go to footer note we will either keep you on your existing flight or attempt to rebook you automatically on a new flight, and if you are satisfied with your itinerary after the schedule change then no further action is required. 

If you’re not satisfied with your flight after a schedule change, you can:

  • search for alternative flight options in the Fly Delta app or My Trips, or 
  • cancel the itinerary and receive a refund of the unflown portion of your ticket and any pre-paid seat upgrade or Preferred Seat, or an eCredit valid for 5 years from issuance

If none of these actions are taken within 24 hours, we’ll automatically issue a refund back to your original form of payment.

How to Change Your Flight

If you prefer to explore alternative flight options on your own, use the following steps to search for and select a new one. Some changes (such as changes of date or cabin) may require you to pay the difference in price from your original flight.

  1. View your flight details on the Fly Delta app, My Trips or at a Delta kiosk
  2. Select “Find Alternative Flights” to browse and book a different flight or choose to remain on your current one
  3. Complete the flight change 
  4. Receive confirmation of your rebooked flight
NEXT STEPS


Do you need to review your trip or change your flight?

If your flight was canceled or impacted by a significant delay or significant schedule change  (departure or arrival 3 hours or more earlier or later for domestic itineraries, or 6 hours or more for international itineraries)*, we automatically try to rebook you.

If you’re not satisfied with your rebooked flight, you can:

  • Search for alternative flight options in Fly Delta or  My Trips, or
  • Cancel your rebooked flight for a refund of the unflown portion of your ticket and any pre-paid seat upgrade or Preferred Seat (and checked bag fees), or an eCredit valid for 5 years from issuance

If we can’t rebook you and you take no action within 24 hours, we’ll automatically refund to your original payment method.

Other Refund or eCredit Request Reasons

Complete the Travel Resolution Form for refund or eCredit requests such as:

  • A trip cancellation due to a Serious Communicable Disease
  • eCredit appeals
  • Fare difference for alternative flight to accommodate wheelchair or scooter
  • Fare difference for a seat downgrade

If you’ve already submitted a refund request, you can check your refund status.

Refund Restrictions

Please note, we cannot issue refunds for:

*For tickets issued before October 28, 2024, for travel on or after October 28, 2024, if your originally scheduled departure or arrival time was impacted by a significant schedule change of more than 120 minutes, you are eligible to cancel your ticket and request a refund.

There are times when you may have to reach out to us to manage a schedule change.

  • If you’re not satisfied with the alternative flight options when searching in My Trips, our representatives may be able to help you. Please message us or call 800-221-1212.
  • For  unaccompanied minor tickets, please message us or call 800-325-8847 (dial 711 for relay services) to speak with a representative. 
  • For a Delta Vacations booking, please reach out directly at 800-800-1504 
  • For tickets purchased from a third-party travel site or agency, refer directly to your travel agent for assistance with making a flight change or cancellation