How to Rebook Using an eCredit

It is simple to redeem your eCredit(s) on in just a few easy steps.

If you had a SkyMiles account associated to your booking when you canceled your flight, you can find your eCredit by logging in and accessing your Profile

If you do not have a SkyMiles Profile and need assistance in redeeming your eCredit(s), follow the steps listed below.

Note: View each video in full screen by selecting the icon in the bottom right during play.


Step 1: Search for Your eCredit

You can search for your eCredit by using the credit card that originally purchased the ticket, your SkyMiles account number or with the ticket number for your original booking (a 13-digit number beginning with “006”).

Finding Your Ticket Number

To find your ticket number, in your email inbox search for "Your Flight Receipt" and locate the email that applies to the trip you previously canceled. 

Scroll down until you reach the “Flight Receipt” section in that email. Your ticket number will be the first item listed in that section.



Step 2: Look Up & Validate Your eCredit

Using your ticket number, credit card or SkyMiles account, you can search for your eCredit at Select from the dropdown options how you would like to look up your eCredit, enter the necessary information into the fields and click the “Look Up” button to begin your search. Once you find your eCredit, you can begin validating by entering the first and last name of the original ticket holder and then clicking “Add.”



Step 3: Select Your eCredit

The page will reload with your eCredit listed below “Manually Entered Certificates and eCredits.” Click the checkbox to select the eCredit.

Note: If you would like to apply your eCredit to a Companion Certificate, select your Companion Certificate first and apply your eCredit at check out. 



Step 4: Continue to Begin Your Flight Search

With your eCredit selected, scroll down to the bottom of the page and click the “Continue” button. You will be taken to a flight search page where you can start the process of booking a new flight. Your eCredit will be applied to the price.



Step 5: Select & Review Your Flights

Select the flights you’d like to purchase and review your selections on the Trip Summary Page. You will see how your applied eCredits affect the final price in the calculation on the right side of the page.



Step 6: Confirm Your Purchase

On the Review and Pay page you can review your selections a final time and enter your payment information. You will again see the price calculation reflecting the application of your eCredit on the right side. This lets you know exactly how much you will be charged when you complete your purchase. Keep in mind that sometimes your new flight may cost more than your eCredit. If this happens you would need to pay the difference in price to change your ticket.



Step 7: View Your Confirmation

Once your purchase is complete, you will see a summary of your purchase on the Confirmation page. Your eCredit will be reflected in the second column, below “Amount Charged.”


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