Travel Disruption Form

If you were unable to fly with us due to a significant delay (>120 minutes) or cancellation, please enter your information below and a representative will review your request.  We will issue refunds for eligible tickets typically within 7 business days for domestic credit/debit card purchases. Once processed, the refund may take up to two billing cycles before it is reflected on your credit/debit card statement. Refunds for eligible tickets purchased with cash or check will be processed typically within 20 business days. If you instead qualify for an eCredit, it will be added to your account on and can be retrieved using your Ticket Number within 7 business days. Refunds and eCredits will be issued according to the fare rules of your ticket and applicable waivers.

refund information


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Ticket Information

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Flight Information

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Reason for Request

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