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Enter your ticket or document number below to display your refund information. Even if your ticket is not refundable, you may be able to cancel your itinerary and apply the value to a future flight, though change fees will apply. Some tickets, such as our Basic Economy fares, are not eligible for a refund or any ticket changes.
  • If you would rather change to a new flight, this can be accomplished in My Trips.
  • If you purchased an international ticket from a travel agency you must instead contact the ticketing agency for a refund.
  • If your flight was cancelled or delayed, or if you experienced a downgrade of service and wish to cancel your itinerary and request a refund, please use the Refund Exception Form.
  • If you have previously submitted a refund request, check the status of your refund.

Forms of Payment:

Please allow seven business days for the refund to show on your online statement or two billing cycles for it to be displayed on printed statements

  • Tickets paid for by credit card will be refunded to the credit card account used to purchase the ticket, typically within seven business days of Delta's initial receipt of the refund request, up to two credit card billing cycles
  • Tickets paid for by cash or check will be refunded to the person named as the passenger on the ticket, typically within 20 business days of Delta's initial receipt of the refund request.
  • If you have purchased Trip/Travel Extras with this trip, your extras will be cancelled and charges automatically refunded and/or miles redeposited based on eligibility.
  • If your purchase included a Delta 24 Hour Wi-Fi Pass, it may be used on your next flight within 1 year from the date of purchase or you may request a refund by contacting Gogo Customer Care at 1-877-350-0038 or by email at
  • Note: International refunds may take longer due to local banking procedures


Refund Details Form

Refund Information

* indicates required information