Enter your ticket or document number below to display your refund information. Even if your ticket is not refundable, you may be able to cancel your itinerary and apply the value to a future flight, though change fees will apply.
- If you would rather change to a new flight, this can be accomplished in My Trips.
- If you purchased an international ticket from a travel agency you must instead contact the ticketing agency for a refund.
- If your flight was cancelled or delayed, or if you experienced a downgrade of service and wish to cancel your itinerary and request a refund, please use the Refund Exception Form.
- If you have previously submitted a refund request, check the status of your refund.