July 2024 Outage Travel Disruption

A Global IT Outage affected our operation and disrupted flights systemwide July 19-28, 2024.
 
Delta is committed to caring for our customers during this time and has taken a number of steps to assist those affected by significant delays and cancellations. 

Please review the options below to help you choose your next steps if your trip was disrupted due to the Global IT Outage (July 19–28):

• If you’d like to rebook your travel within the affected dates (July 19-28), we’ve issued a temporary Global IT Outage travel waiver, Go to footer note, waiving the fare difference for rebooking to travel on or before August 4, 2024.
• Cancel your flight via My Trips if you no longer wish to travel.
• Request a refund, if you haven’t already, if your flight was canceled or significantly delayed (>120 minutes), and you decide to cancel your trip. If your flight was not canceled or delayed but you decide to cancel your Delta flight departing within the travel waiver date, you can also request a refund.
• Request reimbursement or hotel, ground transportation and/or meals if your flight was significantly delayed (>3 hours) or canceled due to an issue caused by Delta (within our control). We have temporarily expanded coverage, Go to footer note of reimbursable expenses.
• File a claim for displaced luggage. Visit your local Baggage Service Office at the airport or call 1-800-325-8224 to make a claim. If your bag was delayed and you had to make purchases because you did not receive your bag, you are entitled to reasonable expense reimbursements due to the delay of your bag(s). Review the Delayed, Lost or Damaged Baggage page for next steps. These expenses can be submitted using the Baggage Claim Form or the Reimbursement Form.

A travel waiver, which offers customers the ability to make a one-time change to their itinerary, or to cancel and receive a refund for the unflown portion of their ticket upon request, is in effect for customers with travel scheduled for July 19-28. The fare difference for customers will be waived when rebooked travel occurs on or before August 4, in the same cabin of service as originally booked. Check flight status frequently for up-to-the-minute information about your flight plans, or get updates sent directly to your mobile device or by email with One-Time Flight Notification.

If your flights were delayed or canceled, visit our Delayed or Canceled Flight page for options and details.
 

 

Future Travel Rebooking Options:

 

1. Customers who elect not to travel may cancel their reservation and receive a refund of the unflown portion of their ticket upon request at delta.com/refund, or the unused value of the ticket will be issued as an eCredit that may be used to purchase a new ticket. Final travel must be completed by the ticket validity expiration date.
2. When rebooked travel occurs on or before August 4, in the same cabin of service as originally booked, the fare difference will be waived.
   • A fare difference may apply when the waiver is class to class restrictive and the original booking class is not maintained in the rebooked itinerary.
3. When rebooked travel occurs after August 4, a difference in fare may apply.

*When rescheduled travel occurs beyond August 4, the change fee will be waived. However, a difference in fare may apply. Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions and Restrictions 

Eligibility only for customers with an Original Ticket Issue Date on or before July 23, 2024. Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.

For customers with impacted travel during the Travel Waiver Dates, we will temporarily expand coverage of reimbursable expenses. Review the impacted travel dates, eligibility and expanded reimbursement options below.
 

 

For travel between July 19-28, customers experiencing a flight cancellation or significant delay (>3 hours) may request reimbursement for the following expenses incurred due to their trip disruption, above and beyond our standard policy:

• The fare paid to purchase another airline ticket in the same class of service, after subtracting the value of the unused Delta ticket.
• Alternative transportation methods such as rental cars, rideshares, trains or buses that a customer used to reach their destination, after subtracting the value of the unused Delta ticket.
• Go to our reimbursement form to submit your receipts.

Please note, there is no change in policy for prepaid expenses. These continue to be excluded from eligible reimbursement expenses. As a reminder, our standard reimbursement policy will apply to all travel occurring before July 19 or after July 28.

 

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