Delta CareStandardSM


From the moment you check in to when you reach baggage claim, you’ll experience the Delta CareStandardSM, designed to keep all surfaces and high-traffic areas clean and disinfected, give you more space, and offer safer service and personal care at every point in your journey.

Learn more about our added layers of protection and what you can expect when you fly with us:


A New Standard of Care is Here


Delta CareStandardSM

At every step of your travel journey, you can be sure that we’ve raised the standard by putting measures in place to help keep you safe and give you more peace of mind.

 

 


Safer Travel at Every Step


 

Before You Go


The travel experience looks a little different now, so we’re here to help you navigate the changes before you go. To help you arrive prepared, we’ve included a few things for you to do before your trip.

1. Travel Checklist

Review TSA’s Checklist, opens in a new window before packing to see what you can bring. Note that all passengers are allowed a 12oz bottle of liquid hand sanitizer, opens in a new window through U.S. checkpoints. International security allowances may vary. 

2. Packing Your Carry On

Pack light if bringing a carry-on bag. To reduce touchpoints on board, our crew members are unable to assist customers placing bags in overhead bins.

3. Fly Delta APP

Download the Fly Delta app for a touchless travel experience. Access your boarding pass  and check the seat map for blocked seats ahead of time from your own device.

4. Pre-Trip Email

Review your pre-trip email from us for information on how you can prepare for your upcoming trip.

5. Travel Requirements

Check your destination's entry requirements before arriving at the airport, as several states and countries have issued Travel Requirements that may affect your trip.

6. Bring on the Flight

Bring a mask or face covering and pack your own food items. This is especially important for long flights, since many airport food offerings are limited during this time.

7. Need a Ride?

Link your accounts with Lyft on delta.com/lyft and earn 2 miles per $1* with Lyft on airport rides in the U.S. Learn more about the safety measures, opens in a new window Lyft is taking to protect riders and drivers. 

*Tips, gratuities, tolls, taxes and other incidental fees are excluded from mileage credit. Terms: Delta.com/Lyft.

 

Check-in & Bag Drop


Providing a safer experience starts when you step in the airport. Explore the ways we're providing a safer flight experience starting at check-in.

1. Face Masks for Customers

All customers must wear a mask or face covering, and extra masks and Care Kits will be available at check-in if you need one.

2. Kiosks

Kiosks are being wiped down and sanitized frequently throughout the day. For a touchless check-in experience, download the Fly Delta app.  

3. CONFIRM YOU’RE HEALTHY TO FLY

Travelers must confirm at check-in that they and their travel companions will wear a mask and have not experienced symptoms of, been exposed to or been diagnosed with COVID-19 in the past 14 days.

4. Hand Sanitizer Stations

Hand sanitizer dispensers have been added near high-traffic and high-touch locations throughout the airport.     

5. Our Employees

For everyone's safety, all our customer-facing employees will have their temperature checked before reporting to work. They will also be on hand to guide you through new procedures and answer any questions.

6. Face Masks for Employees

All our employees wear masks or face coverings.

7. Check-in Counters

Check-in counters are being wiped down with Lysol disinfecting wipes.

8. Plexiglass Shields

Plexiglass shields have been added to all Delta counters that are staffed with an agent throughout the airport and are in place systemwide.

9. Baggage Stations

Baggage stations, where checked bags are located before they are loaded on the aircraft, are being wiped down and sanitized throughout the day.

10. Floor Decals

Floor decals are being added to provide guidance for maintaining a safe distance while in line.

 

Security Checkpoint


To continue to provide a safe experience through security, multiple efforts have been implemented at TSA checkpoints.

1. REDUCING PHYSICAL TOUCH POINTS

You will keep possession of your ID and boarding pass, place them on the reader, and hold them up for visual inspection.

2. ANTI-MICROBIAL BINS AT SELECT AIRPORTS

Special bins in place at ATL, MSP, LAS, LGA and JFK, prevent growth of a broad spectrum of bacteria through built-in, anti-microbial technology.  Other airports have enhanced the frequency of cleaning bins.

3. FACE MASKS AND GLOVES

TSA Officers are required to wear masks and change their gloves after each pat down and upon passenger request.

4. MORE SPACE FOR SAFE DISTANCING

TSA is opening more checkpoint lanes where possible to reduce time spent in line and placing visual reminders of appropriate spacing on checkpoint floors.

5. ACRYLIC BARRIERS

Acrylic barriers are being installed at key points of interaction between you and TSA Officers.

6. CONTINUOUS CLEANING

Increased cleaning and disinfecting of frequently touched surfaces and security screening equipment, including bins.

7. BRING YOUR OWN HAND SANITIZER

Note that all passengers are allowed a 12oz bottle of liquid hand sanitizer, through U.S. checkpoints. International security allowances may vary. For more information, visit tsa.gov/coronavirus

8. HAND SANITIZER STATIONS

Hand sanitizer stations have been placed near exits.

 

Delta Sky Club Updates


We are temporarily consolidating Club operations, discontinuing shower service and scaling back our food and beverage offerings to reduce physical touchpoints. Many of our partner and third-party lounges are experiencing these operational changes as well. Review all the ways we’re working to ensure safety and safe distancing at our Clubs in operation. 

1. Electrostatic Spraying

Electrostatic spray sanitization takes place every night.

2. Face Masks for Employees

Face masks and gloves are required to be worn by all Delta Sky Club Ambassadors.

3. Plexiglass Shields

Plexiglass has been added where face-to-face service is necessary.

4. Touchless Check-In

For a touchless check-in experience, we recommend American Express® Card Members use My Wallet in the Fly Delta app.

5. Hand Sanitizer Stations

Hand sanitizer dispensers have been added near high-traffic and high-touch locations.

6. Packaged Selections

To reduce physical touchpoints, menu options have been modified for packaged “grab & go” selections.

7. Designated Seating

Traveling together? Designated seating areas have been reserved for families traveling together.

8. Face Masks for Customers

All guests must wear masks or face coverings when visiting the Club, except while eating or drinking.

9. Continuous Cleaning

Food & bar areas are wiped down and sanitized multiple times a day.

10. Glassware

All beverages will continue to be served in glassware and are always sanitized with high-temperature industrial dishwashers.

11. Floor Decals

Floor decals have been added to promote safe distancing.

12. More Space in Clubs

We are limiting Club capacity and blocking select seats to promote safe distancing.

13. Club Restrooms

All Club restrooms are cleaned more frequently throughout the day.

 

At the Gate & Boarding


Clean surfaces and safe distancing are our key priorities at the gate and during boarding. To deliver on that commitment, we've updated our procedures for more space, cleaner surfaces and reduced contact with other customers. 

1. Electrostatic Spraying

Electrostatic spraying with high-grade disinfectant is used to sanitize our gate areas and jet bridges; the sprayers disperse the disinfectant in a fine mist which clings to surfaces throughout the entire area.

2. MORE SPACE AT THE GATE

Safe spacing decals are on stanchions and alternating seats in the Delta gate areas to promote safe distancing.

3. Face Masks for Customers

All customers must wear a mask or face covering, and extra masks and Care Kits will be available at the gate if you need one.

4. Additional Cleaning

Cleaning supplies have been added at the counter for agents to spot clean as they see fit.

5. Plexiglass Shields

Plexiglass shields have been added at all Delta counters throughout airports systemwide.

6. Gate Counters

Gate counters are being wiped down with Lysol disinfecting wipes.

7. Face Masks for Employees

All our employees wear masks or face coverings.

8. Boarding Passes

The Fly Delta app can be used to scan your boarding pass for touchless boarding. App users will also be sent a notification that their aircraft has been sanitized and inspected before boarding.

9. Boarding Process

To minimize your contact with other customers, boarding will occur from back to front, with those customers seated at the back of the aircraft boarding first. Boarding is now limited to 10 customers at a time.

10. Jet Bridge Sanitization & Air Filtration

In addition to wiping down jet bridges, air filters were upgraded to LEED Platinum MERV14s at 600+ Delta gates. These sustainable, top-of-the-line filters provide a significant reduction in air particles.

11. More Space in Jet Bridges

Decals are being added at the gate and in the jet bridges to promote safe distancing.

12. Hand Sanitizer Stations

Hand sanitizer dispensers have been added near high-traffic and high-touch locations.

 

On the Plane


For your protection, we’ve raised the standard for cleanliness, created more space for you on board, and modified our service to reduce physical touchpoints.

1. Cleaning Checklist

An extensive checklist is followed to ensure everything meets our elevated standards. If an aircraft doesn’t pass our spot check before you board, our teams can hold the flight and call back the cleaning crew.

2. Electrostatic Spraying

Electrostatic spraying with high-grade disinfectant is used to safely sanitize all our aircraft before every flight; the sprayers disperse the disinfectant in a fine mist throughout the entire cabin.

3. ANTIMICROBIAL LIGHTING

Starting on 11/15, we will begin installing Vyv Antimicrobial LED Lights on our 757-200 aircraft lavatories to help reduce the growth of bacteria on high-touch sinks and countertops.

4. Continuous Cleaning

Lysol disinfectant wipes are used to clean and disinfect our lavatories throughout the flight. Flight Attendants will announce a safe distancing reminder for the lavatory line.

5. Hand Sanitizer Stations

PURELL® hand sanitizer stations will be available near boarding doors and lavatories eventually on every Delta aircraft – a first for U.S. airlines.

6. Overhead Bins

All overhead bin handles are sanitized before every flight.

7. Air Filtration

All our aircraft are ventilated with fresh, outside air, or air that is recirculated through high-grade HEPA filters, which extract more than 99.99% of particles, including viruses.

8. Making Space On Board

To give you more space, middle or select aisle seats have been blocked and the total number of customers per flight has been reduced.

9. Blankets and Bedding

All blankets and bedding are laundered after every flight and all Main Cabin pillows are disposed after every use.

10. Face Masks for Customers

Customers must wear masks or face coverings throughout the entire duration of the flight, except during meal service.

11. Armrests

All armrests are thoroughly wiped down and sanitized before every flight.

12. Face Masks for Employees

All our employees wear masks or face coverings.

13. More Space When Deplaning

To allow for greater space when deplaning, our flight attendants will cue customers to exit the aircraft and a reminder will be sent to customers through the Fly Delta app. 

 

Details in Your Space


Your seat and space are most important, so we've implemented policies to keep it clean and safe, so you can fly with peace of mind knowing we've got you covered.

1. Care Kits

Complimentary Care Kits with a face mask and PURELL® hand sanitizer will be available upon request. Amenity kits will also be available on all long-haul international flights.

2. Tray Tables

All tray tables are thoroughly wiped down and sanitized before every flight.

3. Continuous Cleaning

PURELL® sanitizing wipes and gel packs are available on board for your use, and our crews are supplied with wipes to keep galleys, equipment, lavatories, and the flight deck clean.

4. Seatback Screens

Seatback screens and all surrounding surfaces are thoroughly wiped down and sanitized before every flight.

5. Reducing Touchpoints

All non-essential items, such as Sky magazine and glassware, have been removed.

6. Food and Beverage Options

To reduce service touchpoints, food and beverage offerings have been pared down, but you are still welcome to bring TSA-compliant food on board.

7. SNACK BAGS

Snack bags, including a beverage, snack and PURELL® sanitizing gel pack, are being handed out on select flights to reduce onboard service touchpoints.

 

Baggage Claim


Our cleanliness measures don't stop when you exit the aircraft. We're focused on keeping surfaces clean and allowing for safer distancing at baggage claim, so you are protected all the way through your journey.

1. Electrostatic Spraying

Electrostatic spraying with high-grade disinfectant will be used to sanitize our baggage claim areas at all domestic locations.

2. Floor decals

Floor decals to promote safer distancing have been added to baggage claim carousels at all domestic locations.

3. Hand sanitizer stations

Hand sanitizer stations have been placed near baggage claim carousels at all domestic locations.

4. Baggage Service Offices

Counters at Baggage Service Offices are wiped down and sanitized throughout the day.

5. Plexiglass shields

Plexiglass shields have been added to Baggage Service Offices systemwide.

6. NEED A RIDE?

Link your accounts with Lyft on delta.com/lyft and earn 2 miles per $1* with Lyft on airport rides in the U.S. Learn more about the safety measures, opens in a new window Lyft is taking to protect riders and drivers.

Partnering for Your Safety


Delta is partnering with trusted experts from the medical field and leaders in disinfection and sanitization to help us revolutionize a safer and cleaner travel experience for all customers and our employees. 

Unpacking the Delta CareStandard


While all the changes we’ve made are meant to keep you safe, we know it’s a lot to take in. We’re here to help answer your questions and break down everything we can all do to make travel safer. The more we all know, the safer the skies. So, Let’s Unpack That.

 

Cleaner Air & Surfaces

 

We’re committed to cleaner air, space, and surfaces as part of our elevated standard of cleanliness. Air on all aircraft is recirculated as often as every 2-6 minutes with fresh, outside air or through industrial-grade HEPA filters with similar performance to those used in hospital operating rooms.

 

How We’re Partnering with Lysol®

Watch how we are making sure your trip meets the highest standards for cleanliness and disinfection.

 

Let’s Clear the Air About the Air On Board

Observe how quickly cabin air is refreshed through simplified demonstrations with Delta employees.

 

An Interview with Dr. Michael Saag

Watch infectious disease expert Dr. Saag explain why cabin air is safe and healthy to breathe.

 

Cabin Air Filtration On Board Delta

See how cabin air is refreshed and HEPA filters remove 99.99% of particulates on board.

 

Safer Service & Care

 

While the signature hospitality of our crew remains unchanged, we are requiring face masks for everyone’s safety, providing care kits with hand sanitizers, and reducing physical touch points.

 

Mayo Clinic’s Review of In-Flight Service

The Mayo Clinic experienced the in-flight service Delta’s flight attendants deliver and shared their views on health and safety considerations.

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