Our Commitment to Flying Safely Together

The Delta CareStandard℠ focuses on creating a safer travel experience for everyone. As part of that effort, we’re requiring all customer-facing employees to have their temperature checked before reporting to work and to wear a face mask at all times. We are also now requiring all customers to confirm at check-in that they and any persons in their itinerary do not have symptoms of, have not knowingly been exposed to, and have not been diagnosed with COVID-19 in the past 14 days, and that they will wear a face mask or covering throughout their travel.

If you cannot comply with these requirements at the time of your trip, you will be asked to adjust your travel plans to a time that will be safer for you to fly.

Your Commitment to Safety

1.  Customers who have knowingly been exposed to COVID-19 in the past 14 days may not travel.

To protect the safety of all our customers, we cannot allow anyone to fly who knows they have been exposed to COVID-19 in the past two weeks. To travel with us, you must agree that you are not aware that you and, to your knowledge, those in your itinerary have been exposed to someone with COVID-19 in the past 14 days.

Exposure is considered:

  • Any face-to-face contact with an infected individual, or
  • Sustained contact for 15+ minutes, at less than 6 feet, within 48 hours prior to the individual’s symptom onset or while symptomatic

View the , opens in a new windowCenter for Disease Control and Prevention’s guidance for definition of exposure, opens in a new window to make sure it is safe for you to fly.

2.  Customers diagnosed with COVID-19 or experiencing symptoms of COVID-19 will not be permitted to fly.

To protect the well-being of all of our customers and employees, we ask that you and those in your itinerary make an evaluation of your health prior to travel.

By traveling with us, you commit that you and, to your knowledge, those in your itinerary have not been diagnosed with COVID-19 via a PCR test within the past 14 days (counting from the test date). You also commit that you and, to your knowledge, those in your itinerary have not experienced onset of any primary COVID-19 symptoms within the past 14 days:

  • A fever of 100.4 degrees F or higher
  • Feeling feverish
  • New persistent coughing
  • Shortness of breath or breathing difficulties

View the Center for Disease Control and Prevention’s full list of symptoms, opens in a new window to make sure it is safe for you to fly.

3. For everyone’s safety, customers must agree to wear a face mask.

We require all customers to wear a face covering in alignment with best practices from the Center for Disease Control and Prevention, opens in a new window. For your safety, face coverings are required across all Delta touchpoints, including:

  • Lobby check-in
  • Delta Sky Clubs
  • Boarding gate areas
  • Jet bridges
  • On board the aircraft for the duration of the flight – except limited time while eating or drinking

Plastic face shields may be used in addition to a mask but are not approved mask replacements. Any mask with an exhaust valve is not approved as an acceptable face mask for customers traveling on any Delta operated flight.

Customers with unique mask requirements are asked to bring an appropriate mask or face covering that best meets their needs. If you have an underlying condition that restricts wearing face coverings or masks, be prepared to complete a Clearance-to-Fly process prior to departure at the airport. Please note that processing time can take over 1 hour. If you require this exemption, please arrive early to complete the process during check-in and avoid missing your flight.

Any false claims of a disability or medical condition to obtain an exemption from wearing a mask or face covering may result in the suspension of travel privileges on any Delta flight for the duration of the mask/face covering requirement.

Children under age two, young children who cannot maintain a face covering and unaccompanied minors are exempt from the mask requirement and do not require pre-travel clearance.

If you encounter any issues with these commitments while at the airport or on board, please ask to speak with a Complaint Resolution Official (CRO). These Delta representatives are trained and ready to assist you.

If You Are Unable to Fly For These Reasons

If you cannot complete the health acknowledgment, you will be offered flexibility to cancel or change your flight to a later date when you can fly safely, and any change fees will be waived. If you cancel your flight, you will be issued an eCredit that can applied toward future travel with Delta.  Please note that if you change your flight to a different date or destination, any fare difference will apply.