Frequently Asked Questions

Below are answers to some of the most frequently asked questions our customers have as coronavirus impacts travel plans. We are listening to your feedback every day and continuing to improve to better support you during this time.
Safer Travel
Travel Flexibility
Destinations & Travel Restrictions
Partner Airlines & Travel Affiliates
Contact Delta
Safer Travel 

Seat Selection, Boarding & Medallion® Complimentary Upgrades 

What is Delta’s seat blocking policy?

Driven by customer feedback for more space on board, the following temporary changes have been implemented on Delta-operated flights through March 30, 2021:

  • On aircraft with middle seats: We will block the selection of middle seats in Delta Premium Select, Delta Comfort+ and Main Cabin for parties of 1-2. Parties of 3+ can continue selecting seats together.  
  • On aircraft without any middle seats: We will block the selection of one aisle of seats on smaller aircraft.  
  • Blocking adjacent seats in First Class.*  
  • Tip: Blocked, occupied and available seats are visible for every flight in our seat maps when booking, in My Trips, or on the Fly Delta app. Check the seat map as the seat adjacent to yours may be occupied. 
  • Limiting the total number of passengers on board. 
  • On select routes where customer demand is high, we will look for opportunities to upgrade to larger aircraft or add more flying to promote space on board. 
  • Boarding by row, starting from the rear of the aircraft to the front. Delta One, First Class and Diamond Medallion customers may board at any point during the boarding process.

* Delta One cabins with two aisles will have no capacity limitation. Parties of 2 in the First Class cabin and in any Delta One cabin with one aisle may select seats together.

If Delta is blocking seats, could I still be seated next to someone I don’t know?

Depending on the type of aircraft and seat layout, some customers from different parties will be seated next to each other. 

It is easy to validate if you are/or may be seated next to someone on your upcoming flight. Visit My Trips and click to view the seat map for your flight. Your seat map will have a Seat Key/Legend for reference. If you see a seat that is labeled “blocked for safety,” that seat will not be occupied by another customer outside of your traveling party. Seats that do not say “blocked for safety” may already be or can be occupied by another customer. Seats are still assigned through the boarding process. When you see the seat as “occupied,” this means the seat is already taken by another passenger.

How will Medallion® Complimentary Upgrades be handled?

Medallion Members will be cleared for Complimentary Upgrades to Delta One (within the U.S. 50), First Class and Delta Comfort+ based on their designated clearance window in priority order, availability and other measures we have implemented – like reducing the number of passengers per flight – to create space onboard and provide a safer environment for our customers and employees.

If Members do not wish to be automatically upgraded or instead prefer to select their own seat on the seat map during their designated clearance window, they can opt out of all automatic Complimentary Upgrades in the Preferences section of My Profile on or set individual flight preferences in My Trips. As always, Members can use the seat map to select any available seat across the seat map – even after an automatic Complimentary Upgrade has been processed.

Safer Travel 

Face Masks

Do I have to wear a face mask when traveling?

Delta customers and employees are required to wear a face mask, or appropriate cloth face covering over their nose and mouth throughout their travel, aligning with best practice guidelines from the CDC, opens in a new window. Plastic face shields may be used in addition to a mask but are not approved mask replacements. Any mask with an exhaust valve is not approved as an acceptable face mask for customers traveling on any Delta or Delta Connection operated flight. 

Face coverings will be required across all Delta touchpoints:    

  • Lobby Check-in  
  • Delta Sky Clubs  
  • Boarding Gate Areas  
  • Jet Bridges   
  • On board the aircraft for the duration of the flight – except limited time while eating or drinking 
  • Usage is strongly encouraged in high-traffic areas, including security lines and restrooms.   

If you’re traveling with one of our trusted partners, learn more about the measures each one is taking to keep you safe.

Can I wear a plastic shield?
Plastic face shields may be used in addition to a mask but are not approved mask replacements.

Can I wear a mask with an exhaust valve?
Any mask with an exhaust valve is not approved as an acceptable face mask for customers traveling on any Delta- or Delta Connection-operated flight.

Do children need to wear a face mask or covering?
Children under the age two and young children who cannot maintain a face covering are exempt from the mask requirement. Unaccompanied minors who cannot safely maintain wearing a mask due to a health condition or disability will be required to complete a pre-travel clearance at check-in.

What if I can’t wear a mask or have a unique mask requirement?

Customers with unique mask requirements should bring the appropriate face covering that best meets their needs. Customers with underlying conditions that explicitly prevent the wearing of a face covering or mask are strongly encouraged to reconsider travel or should be prepared to complete a ‘Clearance-to-Fly’ process prior to departure at the airport. If you require this exemption, please arrive early to complete the process during check-in and avoid missing your flight – this process can take over one hour. Please arrive early to allow additional time. Mask exemptions only apply for travel on flights operated by Delta Air Lines and Delta Connection and do not exempt customers from any requirements that may be imposed by governments, including local, state or foreign countries, (at the origin or destination) or from requirements on other airlines. 

Any false claims of a disability or health condition to obtain an exemption from wearing a mask or face covering may result in the suspension of travel privileges on any Delta flight for the duration of the mask/face covering requirement.

Safer Travel 

Plane Sanitization

How is Delta sanitizing its aircraft?

After each flight, crews use electrostatic sprayers to sanitize aircraft interiors from floor to ceiling with a high-grade disinfectant. Cleaning crews then perform extensive manual cleaning procedures to wipe down cabin surfaces including seats, consoles, seatback screens, windows, doors, lavatories and other high-touch areas of the cabin.  

Check out more details about Delta’s aircraft cleaning and sanitizing procedures.

Safer Travel 

Trip Insurance

Why should I add Allianz® Trip Protection to my flight at checkout?
Get cash back for covered trip cancellations and interruptions, emergency medical costs, lost or damaged luggage, and more. Certain, limited-time claim accommodations, opens in a new window are also being made, such as if you get sick with COVID-19 and can’t fly. Already booked your flight? You may still be able to protect your trip on your MyTrips page. Terms apply; coverage may vary in some countries or regions.

Travel Flexibility

Change & Cancel

What if I want to change or cancel my flight?

We completely understand. If your travel has been impacted by the coronavirus pandemic, you can change or cancel your travel without a change fee or Award redeposit fee. If you cancel your flight, the value of the ticket(s) will become an eCredit to use toward a future Delta flight. If there is a difference in price, the fare difference will apply.

Please cancel or modify your itinerary in My Trips ahead of your departure date if your travel plans have changed. When you cancel or modify your trip ahead of time, you’re helping our agents successfully assign seats a safe distance apart to those who are traveling on the aircraft and ensure weight and balance guidelines are met. We appreciate your support and understanding.  

If you need to change or cancel your flight, follow our step-by-step to change or cancel you flight and if you are ready to redeem your eCredit and need help follow our step-by-step to redeem.​

When booking a new trip, can I change my origination and destination?

Yes, although a difference in ticket price applies. Your current ticket value will be applied toward your new ticket. If you hold an international ticket for travel into the U.S. purchased on or before January 12, 2021 for travel between January 12 and February 9, 2021, you may choose to go to the same destination, and if you commence travel before January 25, 2021, we will waive the fare difference. In all other instances (including without limitation any change to the origin or departure airports, cabin or product), applicable fare difference will apply

Visit My Trips or the Fly Delta app to make your changes.

Learn more and find out if your upcoming flight qualifies

Why do I still see a change fee when selecting new flights?
A change fee might appear while you select your new flights but don’t worry, the fee will be waived at checkout if your new selections meet the eligibility criteria

What if my ticket is expiring?

To allow additional flexibility in making travel changes, we’re extending any Delta ticket for travel March 1, 2020, through March 31, 2021, booked before April 17, 2020, to permit travel until December 31, 2022.

For more details about waiver eligibility and terms, visit

How does Delta’s new change policy impact my current ticket?

Change fee policies are based on your ticket purchase date and when you plan to travel. Review the scenarios below to determine waiver eligibility and/or change policy for your ticket.

  • If you have a current ticket purchased before April 17, 2020, for travel before March 31, 2021, your ticket may be eligible for an existing change fee waiver.
  • If you purchased your travel between March 1, 2020 and March 30, 2021, your ticket is eligible for an existing change fee waiver.
  • For new tickets purchased that do not fall under one of the waivers mentioned above, the new change policy will apply.

What is the difference between the current fee waivers and the elimination of the change fees?

When planning travel right now, you want the flexibility to easily book, change or cancel your plans with peace of mind. If you purchase a domestic ticket (for travel within the U.S.) on or after August 31, 2020, change fees no longer apply to the new booking, for both paid and Award tickets (excluding Basic Economy fares). If you purchase an international Delta ticket departing from North America on or after December 9, 2020, change fees no longer apply to the new booking, for both paid and Award tickets (excluding Basic Economy fares). 

If you purchased tickets before August 31, 2020, change fees are included in the fare rules, but we have put waivers in place to waive change fees and ensure you have the flexibility you need in these uncertain times. In either instance, the fare or mileage difference will apply. Know that we’re always evaluating our policies to deliver the flexibility and superior experience you expect. 

Travel Flexibility

eCredits & Refunds

Can I request a refund if my flight has been canceled or significantly delayed?

In keeping with our longstanding policy, if we cancel or significantly delay a flight, we will first attempt to rebook you on an alternate flight, if one is available.  

If we cannot find an alternate flight and we cancel the reservation for you, or if you choose to cancel the alternative itinerary we have selected for you, you have a couple of options: 

  • An eCredit for the value of the ticket; or
  • If you prefer, you may request a refund to your original form of payment

Why do I still see my old expiration date when I look up my eCredit?
We are working quickly to address a technical issue impacting our ability to show the updated expiration dates. We apologize for any inconvenience. Rest assured all applicable existing eCredits (for tickets purchased before April 17, 2020) will be automatically extended to December 31, 2022. 

What if I paid for my original trip with miles or used a Companion Certificate from eligible Delta SkyMiles American Express Cards?

The same rules apply whether a flight is booked with cash, miles or using a Companion Certificate. 

For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee.   

All Companion Certificates that were active as of March 1, 2020, have been extended by 6 months or more from the original expiration. To cancel your trip and use your Companion Certificate for a future booking, please visit My Trips. You can also call our Reservations team at 1 (800) 221-1212 to change your trip.  

Destinations & Travel Restrictions

Why is Delta making so many schedule adjustments?
The pandemic has significantly changed demand for travel – and demand continues to fluctuate based on a range of factors. Our teams are constantly monitoring demand trends alongside the evolving phases of reopening and travel restrictions in individual markets. We’re also listening to our customers about where they want to fly when they’re ready, so we can ensure our schedule is meeting their needs.

Why is Delta canceling flights weeks or months in advance?

As the pandemic evolves and customer demand and travel restrictions fluctuate, we must continue to make difficult decisions about where we fly and how often. While our schedule is reduced, we nevertheless hope to serve every customer who chooses Delta.

If your flight’s been canceled, rest assured the value of your ticket won’t be lost. You will receive an eCredit for the value of your ticket. Find more information on rebooking with eCredits here. Or if you prefer, you may request a refund to your original form of payment.

Where is Delta flying in the months ahead?
To help you plan your next trip, visit our Where We're Flying page for the most up-to-date list of our current and future destinations over the next few months. We continue to make adjustments to our flight schedule in response to the recent events and encourage you to check back for weekly updates.

How do I know what travel restrictions might affect my trip?
We are continuously monitoring safety and security protocols to ensure you have the latest information for your destination's specific entry and exit requirements. Visit our Coronavirus Regional Restrictions page to learn more about current travel restrictions, and for resources to help you arrive prepared

What happens if I am already traveling and new travel restrictions are applied?
We have teams working around the clock to reach out to these customers, so you should hear from us in the coming days. If you are traveling or need to accelerate your return flight to be in the next 72 hours, please visit My Trips

Can minors and unaccompanied minors (UMNRs) travel internationally at this time?

No. At this time, international unaccompanied minor travel is paused. Minors aged 15-17 who opted out of the UMNR program will also be restricted from international travel during this pause if not accompanied by an adult. International travel for minors and UMNRs is expected to resume on April 1, 2021.

However, there are some scenarios where international travel will be allowed, these include:

  • If a minor has already begun travel, they will be permitted to return from their international destination.
  • If a minor is being repatriated, they will not be impacted by this pause and will be able to return to their international destination. 

Can minors and UMNRs travel domestically at this time?
Yes. Minor travel domestically has not been impacted.

Partner Airlines & Travel Affiliates

What should I know when traveling with a partner airline?

Our partner airlines have introduced measures to ensure a hassle-free, seamless experience from start to finish with an increased focus on cleanliness and your safety. Visit our partners’ websites for all the latest information. 

Aeromexico, opens in a new window
Air France, opens in a new window
China Eastern, opens in a new window
KLM, opens in a new window
Korean Air, opens in a new window
LATAM, opens in a new window
Virgin Atlantic, opens in a new window
Virgin Australia, opens in a new window
WestJet, opens in a new window

What if I need to change or cancel my Delta Vacations reservation?
If you need to change or cancel your Delta Vacations reservation, you can manage your booking in My Trips or call 1-800-800-1504. If you booked through a travel agency, please contact your Travel Agent directly. 

What if I need to change or cancel my hotel or rental car reservation?

Hotel Reservations: 

If you need to change or cancel your hotel reservation, you can use your confirmation number to Find Your Booking and manage your reservation, call 1-866-204-0280 or reply to your original booking confirmation email. 

Rental Car Reservations: 

To make changes to your car rental reservation, you can manage your booking in My Trips or call the rental car company directly.

What if I did not purchase my ticket via but through a third-party travel agency?
If you purchased a ticket from a third-party travel agency and you end up needing to make a change or cancellation, please refer directly to your travel agent for servicing/assistance. 

Contact Delta

What if I am having trouble changing travel using My Trips?

Feel free to direct message us on Twitter @Delta, opens in a new window.  

You can also call our Reservations team at 1 (800) 221-1212 to change your plans.

When should I call for assistance?

We encourage you to explore your options in My Trips  if the scenarios below do not apply to your ticket. However, there are some tickets that cannot be changed online, these include:   

  • A form of payment used includes a combination of cash and miles or an upgrade using miles or certificates. 
  • An adult traveling with an infant in arms.   
  • Tickets that are sold or ticketed by another airline. Generally, this means your flight number will start with something other than "DL", except for SkyMiles Award Travel operated by a Delta airline partner.   
  • Your form of payment includes Companion Certificates from eligible Delta SkyMiles American Express Cards. If your booking or travel dates fall under an applicable coronavirus waiver and you would like to cancel your trip, please visit My Trips. To change your trip please call Delta Reservations. 

If you are ready to book your new trip now and don’t yet see your eCredit or have an issue booking on, please have your old ticket number ready when you call our Reservations team. Your ticket number is a 13-digit number beginning with 006. You can locate the ticket number on your emailed flight purchase receipt. 

Detailed Information

Review detailed information for how coronavirus has impacted your options for waived cancel or change fees, regional restrictions, new standards for cleaning and the updated travel experience. 
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