In-page Links
- What is Delta’s seat blocking policy?, Go to footer note
- If Delta is blocking seats, could I still be seated next to someone I don’t know?, Go to footer note
- How will Medallion® Complimentary Upgrades be handled?, Go to footer note
- Do I have to wear a face mask when traveling?, Go to footer note
- Can I wear a plastic shield?, Go to footer note
- Can I wear a mask with an exhaust valve?, Go to footer note
- Do children need to wear a face mask?, Go to footer note
- What if I can’t wear a mask or have a unique mask requirement?, Go to footer note
- How is Delta sanitizing its aircraft?, Go to footer note
- Why should I add Allianz® Trip Protection to my flight at checkout?, Go to footer note
In-page Links
- What if I want to change or cancel my flight?, Go to footer note
- Will I be charged a change fee when booking a new trip where I am changing my origination or destination?, Go to footer note
- Why do I still see a change fee when selecting new flights?, Go to footer note
- Can I request a refund if my flight has been canceled or significantly delayed?, Go to footer note
- Why do I still see my old expiration date when I look up my eCredit?, Go to footer note
- What if I paid for my original trip with miles or used a Companion Certificate from eligible Delta SkyMiles American Express Cards?, Go to footer note
- How does Delta’s new change policy impact my current ticket?, Go to footer note
- I am changing my flight, why am I still being charged?, Go to footer note
- What happens if my new flight costs less than my original flight?, Go to footer note
- What happens if I want to cancel my flight? , Go to footer note
- Where do I go to review and redeem my eCredit value? , Go to footer note
In-page Links
- Why is Delta making so many schedule adjustments?, Go to footer note
- Why is Delta cancelling flights weeks or months in advance?, Go to footer note
- Where is Delta flying in the months ahead?, Go to footer note
- How do I know what travel restrictions might affect my trip?, Go to footer note
- What happens if I am already traveling and new travel restrictions are applied?, Go to footer note
- Can minors and unaccompanied minors (UMNRs) travel internationally at this time?, Go to footer note
- Can minors and UMNRs travel domestically at this time?, Go to footer note
- What are the new travel requirements for entry into the United States from a foreign destination?, Go to footer note
In-page Links
- What should I know when traveling with a partner airline?, Go to footer note
- What if I need to change or cancel my Delta Vacations reservation?, Go to footer note
- What if I need to change or cancel my hotel or rental car reservation?, Go to footer note
- What if I did not purchase my ticket via delta.com but through a third-party travel agency?, Go to footer note
Driven by customer feedback for more space on board, the following temporary changes have been implemented on Delta-operated flights through April 30, 2021:
- On aircraft with middle seats: We will block the selection of middle seats in Delta Premium Select, Delta Comfort+ and Main Cabin for parties of 1-2. Parties of 3+ can continue selecting seats together.
- On aircraft without any middle seats: We will block the selection of one aisle of seats on smaller aircraft.
- Blocking adjacent seats in First Class.*
- Tip: Blocked, occupied and available seats are visible for every flight in our seat maps when booking, in My Trips, or on the Fly Delta app. Check the seat map as the seat adjacent to yours may be occupied.
- Limiting the total number of passengers on board.
- On select routes where customer demand is high, we will look for opportunities to upgrade to larger aircraft or add more flying to promote space on board.
- Boarding by row, starting from the rear of the aircraft to the front. Delta One, First Class and Diamond Medallion customers may board at any point during the boarding process.
* Delta One cabins with two aisles will have no capacity limitation. Parties of 2 in the First Class cabin and in any Delta One cabin with one aisle may select seats together.
Depending on the type of aircraft and seat layout, some customers from different parties will be seated next to each other.
It is easy to find out if you are/or may be seated next to someone on your upcoming flight. Visit My Trips and click to view the seat map for your flight. Your seat map will have a Seat Key/Legend for reference. If you see a seat that is labeled “blocked for space,” that seat will not be occupied by another customer outside of your traveling party. Seats that do not say “blocked for space” may already be or can be occupied by another customer. Seats are still assigned through the boarding process. When you see the seat as “occupied,” this means the seat is already taken by another passenger.
Medallion Members will be cleared for Complimentary Upgrades to Delta One (within the U.S. 50), First Class and Delta Comfort+ based on their designated clearance window in priority order, availability and other measures we have implemented – like reducing the number of passengers per flight – to create space onboard and provide a safer environment for our customers and employees.
If Members do not wish to be automatically upgraded or instead prefer to select their own seat on the seat map during their designated clearance window, they can opt out of all automatic Complimentary Upgrades in the Preferences section of My Profile on delta.com or set individual flight preferences in My Trips. As always, Members can use the seat map to select any available seat across the seat map – even after an automatic Complimentary Upgrade has been processed.
It is Delta’s policy and federal law that all customers wear face masks at all times throughout flight, including during boarding and deplaning, while in the airport and during public transit.
Delta recommends a surgical or medical mask, cloth mask with tightly woven fabric, or valve-free respirator (N95 or KN95) mask. The following are not permitted: any mask with an exhaust valve, slits or punctures; bandanas; and scarves, ski masks, and balaclavas.
If you’re traveling with one of our trusted partners, learn more about the measures each one is taking to keep you safe.
Customers with unique mask requirements should bring the appropriate face covering that best meets their needs and CDC specifications. Customers with a disability who cannot wear a mask for reasons related to their individual disability are strongly encouraged to reconsider travel or should be prepared to complete a ‘Clearance-to-Fly’ process prior to departure at the airport. If you are a customer with a disability who requires this exemption, please arrive early to complete the process during check-in and avoid missing your flight – this process can take over one hour. Please arrive early to allow additional time. Mask exemptions only apply for travel on flights operated by Delta Air Lines and Delta Connection and do not exempt customers from any requirements that may be imposed by governments, including local, state or foreign countries, (at the origin or destination) or from requirements on other airlines.
Any false claims of a disability to obtain an exemption from wearing a mask or face covering may result in the suspension of travel privileges on any Delta flight for the duration of the mask/face covering requirement and may be reported to appropriate government authorities.
After each flight, crews use electrostatic sprayers to sanitize aircraft interiors from floor to ceiling with a high-grade disinfectant. Cleaning crews then perform extensive manual cleaning procedures to wipe down cabin surfaces including seats, consoles, seatback screens, windows, doors, lavatories and other high-touch areas of the cabin.
Check out more details about Delta’s aircraft cleaning and sanitizing procedures.
We completely understand. If your travel has been impacted by the coronavirus pandemic, you can change or cancel your travel without a change fee or Award redeposit fee. If you cancel your flight, the value of the ticket(s) will become an eCredit to use toward a future Delta flight. If there is a difference in price, the fare difference will apply.
Please cancel or modify your itinerary in My Trips ahead of your departure date if your travel plans have changed. When you cancel or modify your trip ahead of time, you’re helping our agents successfully assign seats a safe distance apart to those who are traveling on the aircraft and ensure weight and balance guidelines are met. We appreciate your support and understanding.
If you need to change or cancel your flight, follow our step-by-step to change or cancel you flight and if you are ready to redeem your eCredit and need help follow our step-by-step to redeem.
No, change fees have been waived for all tickets purchased on or before March 30, 2021. Your current flight value will be applied toward your new flight. However, if you change your flight, the cost of your new flight may be more than the original price you paid. In this case, you will be responsible for paying the difference in price. In cases where the price of your new flight is less than the original price you paid, you will receive an eCredit for the difference in price between your original flight and the price of your new flight.
While most tickets offer the flexibility of no change fees, our Basic Economy tickets* are non-refundable and non-changeable** if purchased after the expiration of our current COVID-19 travel waiver on March 30, 2021. Additionally, a change fee would still apply to tickets purchased after March 30, 2021 for travel originating outside of North America.
*For additional flexibility, tickets booked prior to April 17, 2020 for scheduled travel between March 2020 and March 2021 have been extended, so you can travel using your eCredit through December 31, 2022. You can find more details at delta.com/waivers.
Visit My Trips or the Fly Delta app to make your changes.
**Some Basic Economy tickets originating from Europe, Africa, and other international markets may be changeable for a fee. Check the ticket restrictions for details.
Delta tickets normally expire one year from the date of purchase. However, for additional flexibility, tickets booked prior to April 17, 2020 for scheduled travel between March 2020 and March 2021 have been extended, so you can travel using your eCredit through December 31, 2022. You can find more details at delta.com/waivers
For more details about waiver eligibility and terms, visit delta.com/waivers.
To continue simplifying travel, we have eliminated change fees for tickets originating in North America to anywhere in the world (excluding Basic Economy*). For any ticket purchased on or before March 30, 2021 (including Basic Economy) there are no change fees.
If you change your flight, the cost of your new flight may be more than the original price. In this case, you will be responsible for the difference in price. In cases where the price of your new flight is less than the original price or if you choose to cancel your flight before departure, you will receive an eCredit for the difference between the price of your original ticket and the price of your new ticket.
*While most tickets offer the flexibility of no change fees, our Basic Economy tickets are non-refundable and non-changeable if purchased after the expiration of our current COVID-19 travel waiver on March 30, 2021. Additionally, a change fee would still apply to tickets purchased for travel originating outside of North America purchased after March 30, 2021.
In keeping with our longstanding policy, if we cancel or significantly delay a flight, we will first attempt to rebook you on an alternate flight, if one is available.
If we cannot find an alternate flight and we cancel the reservation for you, or if you choose to cancel the alternative itinerary we have selected for you, you have a couple of options:
- An eCredit for the value of the ticket; or
- If you prefer, you may request a refund to your original form of payment
The same rules apply whether a flight is booked with cash, miles or using a Companion Certificate.
For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee.
All Companion Certificates that were active as of March 1, 2020, have been extended by 6 months or more from the original expiration. To cancel your trip and use your Companion Certificate for a future booking, please visit My Trips. You can also call our Reservations team at 1 (800) 221-1212 to change your trip.
Visit delta.com/redeem where you’ll be able to verify your eCredit value, expiration date and redeem online for future travel.
Review our how-to page for tips on managing eCredits.
As the pandemic evolves and customer demand and travel restrictions fluctuate, we must continue to make difficult decisions about where we fly and how often. While our schedule is reduced, we nevertheless hope to serve every customer who chooses Delta.
If your flight’s been canceled, rest assured the value of your ticket won’t be lost. You will receive an eCredit for the value of your ticket. Find more information on rebooking with eCredits here. Or if you prefer, you may request a refund to your original form of payment.
No. At this time, international unaccompanied minor travel is paused. International travel for minors and UMNRs is expected to resume on April 1, 2021.
However, there are some scenarios where international travel will be allowed, these include:
- If a minor has already begun travel, they will be permitted to return from their international destination.
- If a minor is being repatriated, they will not be impacted by this pause and will be able to return to their international destination.
- Minors 15-17 years who have opted out of the UMNR program traveling unaccompanied will NOT be subject to any UMNR embargo.
Our partner airlines have introduced measures to ensure a hassle-free, seamless experience from start to finish with an increased focus on cleanliness and your safety. Visit our partners’ websites for all the latest information.
Aeromexico, opens in a new window
Air France, opens in a new window
China Eastern, opens in a new window
KLM, opens in a new window
Korean Air, opens in a new window
LATAM, opens in a new window
Virgin Atlantic, opens in a new window
Virgin Australia, opens in a new window
WestJet, opens in a new window
Hotel Reservations:
If you need to change or cancel your hotel reservation, you can use your confirmation number to Find Your Booking and manage your reservation, call 1-866-204-0280 or reply to your original booking confirmation email.
Rental Car Reservations:
To make changes to your car rental reservation, you can manage your booking in My Trips or call the rental car company directly.
Feel free to direct message us on Twitter @Delta, opens in a new window.
You can also call our Reservations team at 1 (800) 221-1212 to change your plans.
We encourage you to explore your options in My Trips if the scenarios below do not apply to your ticket. However, there are some tickets that cannot be changed online, these include:
- A form of payment used includes a combination of cash and miles or an upgrade using miles or certificates.
- An adult traveling with an infant in arms.
- Tickets that are sold or ticketed by another airline. Generally, this means your flight number will start with something other than "DL", except for SkyMiles Award Travel operated by a Delta airline partner.
- Your form of payment includes Companion Certificates from eligible Delta SkyMiles American Express Cards. If your booking or travel dates fall under an applicable coronavirus waiver and you would like to cancel your trip, please visit My Trips, opens in a new window. To change your trip please call Delta Reservations.
If you are ready to book your new trip now and don’t yet see your eCredit or have an issue booking on delta.com, please have your old ticket number ready when you call our Reservations team. Your ticket number is a 13-digit number beginning with 006. You can locate the ticket number on your emailed flight purchase receipt.