Frequently Asked Questions


Below are answers to some of the most frequently asked questions our customers have as coronavirus impacts travel plans. We are listening to your feedback every day and continuing to improve to better support you during this time.

 

Travel Flexibility

Change and Cancel


We completely understand. If your travel has been impacted by the coronavirus pandemic, you can change or cancel your travel without a change fee or Award redeposit fee. If you cancel your flight, the value of the ticket(s) will become an eCredit to use toward a future Delta flight. If there is a difference in price, the fare difference will apply.

Please cancel or modify your itinerary in My Trips ahead of your departure date if your travel plans have changed. When you cancel or modify your trip ahead of time, you’re helping our agents successfully assign seats a safe distance apart to those who are traveling on the aircraft and ensure weight and balance guidelines are met. We appreciate your support and understanding.  


Follow our step-by-step guide to change or cancel your flight, and to use your eCredit when you are ready to book your travel.

Yes, although a difference in ticket price applies. Your current ticket value will be applied toward your new ticket. If you choose to go to the same destination, and before September 30, 2020, we will waive the fare difference.  

If this is not for immediate travel, please visit My Trips or the Fly Delta app to make your changes. 

A change fee might appear while you select your new flights but don’t worry, the fee will be waived at checkout if your new selections meet the eligibility criteria

To allow additional flexibility in making travel changes, we’re extending any Delta ticket for travel March through December  31, 2020, booked before April 17, 2020, to permit travel until September 30, 2022. 

For more details about waiver eligibility and terms, visit:  https://www.delta.com/waivers

Travel Flexibility

eCredits and Refunds


In keeping with our longstanding policy, if we cancel or significantly delay a flight, we will first attempt to rebook you on an alternate flight, if one is available.  

If we cannot find an alternate flight and we cancel the reservation for you, or if you choose to cancel the alternative itinerary we have selected for you, you have a couple of options: 

  • An eCredit for the value of the ticket, which can be used toward future travel through September 30, 2022; or 
  • If you prefer, you may request a refund to your original form of payment. 

We are working quickly to address a technical issue impacting our ability to show the updated expiration dates. We apologize for any inconvenience. Rest assured all applicable existing eCredits will be automatically extended to September 30, 2022. 

The same rules apply whether a flight is booked with cash, miles or using a Companion Certificate. 

For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee.   

All Companion Certificates that were active as of March 1, 2020, have been extended by 6 months or more from the original expiration. To cancel your trip and use your Companion Certificate for a future booking, please visit My Trips. You can also call our Reservations team at 1 (800) 221-1212 to change your trip.  

Safer Travel 

Seat Selection, Boarding and Medallion® Complimentary Upgrades 


To make space for safer travel, the following temporary changes will be implemented on Delta-operated flights through September 30, 2020:   

  • Automatically blocking the seat next to you after your reservation is made – the block will be visible in My Trips after your purchase.  
  • Blocking middle seats in all cabins on all aircraft while providing the option to parties of three or more who are traveling together the ability to select a middle seat.  
  • Reducing the total number of passengers in cabins to 50% in First Class and Delta One cabins with one aisle; 60% in Main Cabin, Delta Comfort+ and Delta Premium Select; and 75% in Delta One cabins with two aisles.* 
  • On select routes where customer demand is approaching our seating-caps, we will look for opportunities to upgrade to larger aircraft or add more flying to promote space onboard.  
  • Modifying our boarding process to board by row, starting from the rear of the aircraft to the front. Delta One, First Class and Diamond Medallion customers may board at any point during the boarding process.  

*Excludes Delta One suites on A350 flights to/from China

On June 10, we resumed automatic, advance Medallion Complimentary Upgrades to Delta One (within the U.S. 50), First Class and Delta Comfort+ that were previously managed at the gate.

Medallion Members will be cleared for Complimentary Upgrades based on their designated clearance window in priority order, based on availability and other measures we have implemented – like reducing the number of passengers in each cabin – to create space onboard and provide a safer environment for our customers and employees.

Safer Travel 

Face Masks


Delta customers and employees are required to wear a face mask, or appropriate cloth face covering over their nose and mouth throughout their travel, aligning with best practice guidelines from the CDC, opens in a new window. Plastic face shields may be used in addition to a mask but are not approved mask replacements. Any mask with an exhaust valve is not approved as an acceptable face mask for customers traveling on any Delta or Delta Connection operated flight. 

Face coverings will be required across all Delta touchpoints:    

  • Lobby Check-in  
  • Delta Sky Clubs  
  • Boarding Gate Areas  
  • Jet Bridges   
  • On board the aircraft for the duration of the flight – except limited time while eating or drinking 

Usage is strongly encouraged in high-traffic areas, including security lines and restrooms.   

To learn about Delta Partner carrier face mask policies, click here.

Plastic face shields may be used in addition to a mask but are not approved mask replacements. 

Any mask with an exhaust valve is not approved as an acceptable face mask for customers traveling on any Delta- or Delta Connection-operated flight. 

Children under the age two, young children who cannot maintain a face covering and unaccompanied minors are exempt from the mask requirement and do not require a pre-travel clearance. 

Customers with unique mask requirements should bring the appropriate face covering that best meets their needs. Customers with underlying conditions that explicitly prevent the wearing of a face covering or mask are strongly encouraged to reconsider travel or should be prepared to complete a ‘Clearance-to-Fly’ process prior to departure at the airport. If you require this exemption, please arrive early to complete the process during check-in and avoid missing your flight – this process can take over one hour. Please arrive early to allow additional time. Mask exemptions only apply for travel on flights operated by Delta Air Lines and Delta Connection and do not exempt customers from any requirements that may be imposed by governments, including local, state or foreign countries, (at the origin or destination) or from requirements on other airlines. 

Any false claims of a disability or health condition to obtain an exemption from wearing a mask or face covering may result in the suspension of travel privileges on any Delta flight for the duration of the mask/face covering requirement.  

Safer Travel 

Plane Sanitization


After each flight, crews use electrostatic sprayers to sanitize aircraft interiors from floor to ceiling with a high-grade disinfectant. Cleaning crews then perform extensive manual cleaning procedures to wipe down cabin surfaces including seats, consoles, seatback screens, windows, doors, lavatories and other high-touch areas of the cabin.  

Check out more details about Delta’s aircraft cleaning and sanitizing procedures.  

Destinations and Travel Restrictions


The pandemic has significantly changed demand for travel – and demand continues to fluctuate based on a range of factors. Our teams are constantly monitoring demand trends alongside the evolving phases of reopening and travel restrictions in individual markets. We’re also listening to our customers about where they want to fly when they’re ready, so we can ensure our schedule is meeting their needs.

As the pandemic evolves and customer demand and travel restrictions fluctuate, we must continue to make difficult decisions about where we fly and how often. While our schedule is reduced, we nevertheless hope to serve every customer who chooses Delta.

If your flight’s been canceled, rest assured the value of your ticket won’t be lost. You will receive an eCredit for the value of your ticket, which can be used toward future travel through September 30, 2022. Find more information on rebooking with eCredits here. Or if you prefer, you may request a refund to your original form of payment.

To help you plan your next trip, visit our Where We're Flying page for the most up-to-date list of our current and future destinations over the next few months. We continue to make adjustments to our flight schedule in response to the recent events and encourage you to check back for weekly updates.

We are continuously monitoring safety and security protocols to ensure you have the latest information for your destination's specific entry and exit requirements. Visit our Coronavirus Regional Restrictions page to learn more about current travel restrictions, and for resources to help you arrive prepared.

We have teams working around the clock to reach out to these customers, so you should hear from us in the coming days. If you are traveling or need to accelerate your return flight to be in the next 72 hours, please visit My Trips

Partner Airlines and Travel Affiliates


Our partner airlines have introduced measures to ensure a hassle-free, seamless experience from start to finish with an increased focus on cleanliness and your safety. Visit our partners’ websites for all the latest information. 

Aeromexico, opens in a new window
Air France, opens in a new window
China Eastern, opens in a new window
KLM, opens in a new window
Korean Air, opens in a new window
LATAM, opens in a new window
Virgin Atlantic, opens in a new window
Virgin Australia, opens in a new window
WestJet, opens in a new window

If you need to change or cancel your Delta Vacations reservation, you can manage your booking in My Trips or call 1-800-800-1504. If you booked through a travel agency, please contact your Travel Agent directly. 

Hotel Reservations: 

If you need to change or cancel your hotel reservation, you can use your confirmation number to Find Your Booking and manage your reservation, call 1-866-204-0280 or reply to your original booking confirmation email. 

Rental Car Reservations: 

To make changes to your car rental reservation, you can manage your booking in My Trips or call the rental car company directly.

If you purchased a ticket from a third-party travel agency and you end up needing to make a change or cancellation, please refer directly to your travel agent for servicing/assistance. 

Contact Delta


Feel free to direct message us on Twitter @Delta.  

You can also call our Reservations team at 1 (800) 221-1212 to change your plans.

We encourage you to explore your options in My Trips  if the scenarios below do not apply to your ticket. However, there are some tickets that cannot be changed online, these include:   

  • A form of payment used includes a combination of cash and miles or an upgrade using miles or certificates.  
  • An adult traveling with an infant in arms.   
  • Tickets that are sold or ticketed by another airline. Generally, this means your flight number will start with something other than "DL", except for SkyMiles Award Travel operated by a Delta airline partner.   
  • Your form of payment includes Companion Certificates from eligible Delta SkyMiles American Express Cards. If your booking or travel dates fall under an applicable coronavirus waiver and you would like to cancel your trip, please visit My Trips. To change your trip please call Delta Reservations. 

If you are ready to book your new trip now and don’t yet see your eCredit or have an issue booking on delta.com, please have your old ticket number ready when you call our Reservations team. Your ticket number is a 13-digit number beginning with 006. You can locate the ticket number on your emailed flight purchase receipt. 

Detailed Information


Review detailed information for how coronavirus has impacted your options for waived cancel or change fees, regional restrictions, new standards for cleaning and the updated travel experience.