Delta has taken proactive and voluntary steps to help customers have a safe and healthy flying experience.
1. Cleaning, cleaning, and more cleaning
- Aircraft – Delta has doubled down on its regular cleaning program while adding a sanitizing process — often used in healthcare settings — to disinfect aircraft interiors. After each flight, crews use electrostatic sprayers to sanitize aircraft interiors from floor to ceiling with a high-grade disinfectant. Cleaning crews then perform extensive manual cleaning procedures to wipe down cabin surfaces including seats, consoles, seatback screens, windows, doors, lavatories and other high-touch areas of the cabin. Check out more details about Delta's aircraft cleaning and sanitizing procedures.
- Check-in kiosks – While touch screens are convenient, they require customers to touch the same surface that others have. That’s why we’re sanitizing airport kiosks multiple times daily. Customers can always download the Fly Delta app so you can check-in from your phone instead. Simply sign in as a “guest” or create a Delta SkyMiles account for free with no obligations.
- Gate areas – In addition to the ticket counter and airport lobby area, we have increased the cleaning schedule of these areas making supplies readily available to our customer service agents for spot or more frequent cleaning and more seat cleaning in the process.
- Onboard blankets – Our blankets are only as comfy as they are clean – that’s why every blanket is removed after each flight to be washed, dried and folded by industrial-strength machines. Blankets are transported back to aircraft in a plastic bag, where they stay until provisioned for customer use.
2. Giving customers a hand (sanitizer, and more)
- Hand sanitizers – We are putting hand sanitizers on all ticket counters, boarding gates, Need Help Centers, Baggage Service Offices and Sky Clubs starting with our hub airports where we serve the highest volume of customers – something employees and customers alike can take advantage of before boarding the aircraft.
- Amenity kits – These kits for customers on long-haul international flights include hand cleanser or cleansing towelettes.
3. Breathing easy in flight
4. Arming employees with facts and supplies
- Supplies – Providing hand sanitizer, gloves and other protective equipment, particularly for those who engage directly with customers, and masks for use by ill customers, their caretakers or flight attendants or pilots who are in close contact with ill customers.
- Information – We have launched a cross-divisional coronavirus command center with key leaders and subject matter experts so we can nimbly respond and communicate with employees about evolving CDC and WHO guidance. General updates and role-specific guidance are being provided to employees regularly.
- Communication – Our leaders are sharing what was learned in last week’s townhall with CDC doctors and key takeaways were distributed to every Delta employee worldwide. Frontline employees were able to ask questions and hear from experts during the town hall.
5. Staying in lockstep with the experts
6. Remembering what we’ve learned from other global outbreaks