Setting the Standard for Safer Travel


At every step of your travel journey, you can be sure that we’ve raised the standard by putting measures in place that are in accordance with the CDC and WHO to help keep you safe and give you more peace of mind. So when you’re ready to fly, know that we’re ready to take care of you. 

 

Check-in & Bag Drop


Providing a safer experience starts when you step in the airport. Explore the ways we're providing a safer flight experience starting at check-in.

1. Face Masks for Customers

All customers must wear a mask or face covering, and extra masks and Care Kits will be available at check-in if you need one.

2. Kiosks

Kiosks are being wiped down and sanitized frequently throughout the day. For a touchless check-in experience, download the Fly Delta app.  

3. Hand Sanitizer Stations

Hand sanitizer dispensers have been added near high-traffic and high-touch locations throughout the airport.

4. Our Employees

Employees will be on hand to help guide you through new safety procedures and answer any questions you have.

5. Face Masks for Employees

All our employees wear masks or face coverings.

6. Check-in Counters

Check-in counters are being wiped down and sanitized frequently throughout the day.

7. Plexiglass Shields

Plexiglass shields are being added at all Delta counters that are staffed with an agent throughout the airport and will be in place systemwide by the end of May.

8. Baggage Stations

Baggage stations, where checked bags are located before they are loaded on the aircraft, are being wiped down and sanitized throughout the day.

9. Floor Decals

Floor decals are being added to provide guidance for maintaining a safe distance while in line.

 

Security Checkpoint


To continue to provide a safe experience through security, multiple efforts have been implemented at TSA checkpoints.

1. Security Stations

Bins are being wiped down and sanitized frequently throughout the day.

2. Face Masks for TSA

Customers and TSA employees are required to wear masks or face coverings at TSA checkpoints

3. Alternating Lanes

To promote a safe distance, alternating lanes are being used when available.

4. Hand Sanitizer Stations

Hand sanitizer stations have been placed near exits.

 

At the Gate & Boarding


Clean surfaces and safe distancing are our key priorities at the gate and during boarding. To deliver on that commitment, we've updated our procedures for more space, cleaner surfaces and reduced contact with other customers. 

1. Electrostatic Spraying

Electrostatic spraying with high-grade disinfectant is used to sanitize our gate areas and jet bridges; the sprayers disperse the disinfectant in a fine mist which clings to surfaces throughout the entire area.

2. Face Masks for Customers

All customers must wear a mask or face covering, and extra masks and Care Kits will be available at the gate if you need one.

3. Additional Cleaning

Cleaning supplies have been added at the counter for agents to spot clean as they see fit.

4. Plexiglass Shields

Plexiglass shields are being added at all Delta counters throughout the airport and will be in place systemwide by the end of May.

5. Gate Counters

Gate counters are being wiped down frequently throughout the day.

6. Face Masks for Employees

All our employees wear masks or face coverings.

7. Boarding Passes

The Fly Delta app can be used to scan your boarding pass for touchless boarding. App users will also be sent a notification that their aircraft has been sanitized and inspected before boarding.

8. Boarding Process

To minimize your contact with other customers, boarding will occur from back to front, with those customers seated at the back of the aircraft boarding first. Boarding is now limited to 10 customers at a time.

9. Jet Bridges

Jet bridges are being wiped down and sanitized frequently throughout the day.

10. More Space in Jet Bridges

Decals are being added in jet bridges at all Delta-owned gates by June to promote safe distancing.

11. Hand Sanitizer Stations

Hand sanitizer dispensers have been added near high-traffic and high-touch locations.

 

On the Plane


For your protection, we’ve raised the standard for cleanliness, created more space for you on board, and modified our service to reduce physical touchpoints.

1. Cleaning Checklist

An extensive checklist is followed to ensure everything meets our elevated standards. If an aircraft doesn’t pass our spot check before you board, our teams can hold the flight and call back the cleaning crew.

2. Electrostatic Spraying

Electrostatic spraying with high-grade disinfectant is used to safely sanitize all our aircraft before every flight; the sprayers disperse the disinfectant in a fine mist throughout the entire cabin.

3. Continuous Cleaning

Lavatories are cleaned during flight and extensively cleaned and sanitized after every flight.

4. Overhead Bins

All overhead bin handles are sanitized before every flight.

5. Air Filtration

All our aircraft are ventilated with fresh, outside air, or air that is recirculated through high-grade HEPA filters, which extract more than 99.99% of particles, including viruses.

6. Making Space On Board

To give you more space, select seats have been temporarily blocked across all cabins on all aircraft, and the total number of customers per flight has been reduced.

7. Blankets and Bedding

All blankets and bedding are laundered after every flight and all Main Cabin pillows are disposed after every use.

8. Face Masks for Customers

Customers must wear masks or face coverings throughout the entire duration of the flight, except during meal service.

9. Armrests

All armrests are thoroughly wiped down and sanitized before every flight.

10. Face Masks for Employees

All our employees wear masks or face coverings.

11. More Space When Deplaning

To allow for greater space when deplaning, our flight attendants will cue customers to exit the aircraft.

 

Details in Your Space


Your seat and space are most important, so we've implemented policies to keep it clean and safe, so you can fly with peace of mind knowing we've got you covered.

1. Care Kits

Complimentary Care Kits with a face mask and sanitizing wipe will be available upon request. Amenity kits will also be available on all long-haul international flights.

2. Tray Tables

All tray tables are thoroughly wiped down and sanitized before every flight.

3. Continuous Cleaning

Sanitizing wipes and gel packs are available on board for your use, and our crews are supplied with wipes to keep galleys, equipment, lavatories, and the flight deck clean.

4. Seatback Screens

Seatback screens and all surrounding surfaces are thoroughly wiped down and sanitized before every flight.

5. Reducing Touchpoints

All non-essential items, such as Sky magazine and glassware, have been removed.

6. Food and Beverage Options

To reduce service touchpoints, food and beverage offerings have been pared down, but you are still welcome to bring TSA-compliant food on board.

7. Cleaning Supplies

Snack bags, including a beverage, snack and sanitizing wipe or gel, are being handed out on select flights at boarding to reduce onboard service touchpoints.

 

Baggage Claim


Our cleanliness measures don't stop when you exit the aircraft. We're focused on keeping surfaces clean and allowing for safer distancing at baggage claim, so you are protected all the way through your journey.

1. Plexiglass Shields

Plexiglass shields will be added to Baggage Service Offices systemwide by the end of May.

2. Baggage Service Offices

Counters at Baggage Services Offices are wiped down and sanitized throughout the day.

3. Hand Sanitizer Stations

Hand sanitizer stations will be placed near baggage claim carousels at all domestic locations by June.

4. Floor Decals

Floor decals to promote safer distancing will be added to baggage claim carousels at all domestic locations by June.

5. Electrostatic Spraying

Electrostatic spraying with high-grade disinfectant will be used to sanitize our baggage claim areas at all domestic locations by June.