Frequently Asked Questions

Will I be charged a change fee when booking a new trip where I am changing my origin or destination? 

Change fees have been waived for all tickets purchased on or before April 30, 2021, and there are no change fees for tickets purchased on or after May 1, 2021 when you purchase Main Cabin or above originating from North America. For tickets where travel begins outside of North America, we continue to offer waived change and cancellation fees. With no change fees, you have the flexibility to change the date, time or location of your trip prior to departure. 

Your current flight value will be applied toward your new flight. However, if you change your flight, the cost of your new flight may be more than the original price you paid. In this case, you will be responsible for paying the difference in price. In cases where the price of your new flight is less than the original price you paid, you will receive an eCredit for the difference in price between your original flight and the price of your new flight.  

As a reminder, Basic Economy tickets cannot be changed, but you may cancel before departure for a cancellation charge which is deducted from the value of your ticket; remaining value will be issued as an eCredit.  

Visit My Trips or the Fly Delta app to make your changes.  

What if my ticket is about to expire?

Delta tickets normally expire one year from the date of purchase. However, for additional flexibility, all tickets expiring in 2022 and all new tickets purchased in 2022 will be able to be rebooked through December 31, 2023 for travel now through 2024. When you are ready to use your eCredit, visit delta.com/redeem or the Fly Delta app where you’ll be able to verify the existing value/expiration date information and apply the eCredit at the time of purchase. 

Rest assured that we are at work updating all tickets with their extended validity later this year. As we make this update, you can continue to book tickets for travel anytime in 2022 or 2023 with your existing eCredits.

For more details about waiver eligibility and terms, visit delta.com/waivers.

How does Delta’s change policy impact my current ticket?

Enjoy more peace of mind with no change fees when you purchase a Main Cabin ticket or higher on flights originating from North America. For tickets where travel begins outside of North America, we continue to offer waived change and cancellation fees.

If you change your flight, the cost of your new flight may be more than the original price. In this case, you will be responsible for the difference in price. In cases where the price of your new flight is less than the original price or if you choose to cancel your flight before departure, you will receive an eCredit for the difference between the price of your original ticket and the price of your new ticket.

Can I request a refund if there is a significant delay or cancellation by Delta?

In keeping with our longstanding policy, if we cancel or significantly delay a flight, we will first attempt to rebook you on an alternate flight, if one is available.  

If we cannot find an alternate flight and we cancel the reservation for you, or if you choose to cancel the alternate itinerary we selected for you, you have a couple of options: 

• Receive an eCredit for the value of the ticket;
• Adjust your itinerary in My Trips; or
• Request a refund to your original form of payment

Can I request a refund if my flight has a schedule change?

If there is a qualifying significant schedule change after booking and your new itinerary no longer fits your travel needs, you have the following cancellation options:

• Receive an eCredit for the value of the ticket;
• Adjust your itinerary in My Trips; or
• Request a refund to your original form of payment

Do I have to wear a face mask when traveling?

Face masks are no longer required inside domestic airports, on U.S. domestic flights and on most international flights.

We recommend reviewing Delta’s mask policy, which includes more information on mask usage. Please continue to bring a mask with you for international travel, because it may be required for some destinations based on their laws and requirements.

How is Delta cleaning its aircraft?

Cleaning crews perform extensive manual cleaning procedures to wipe down cabin surfaces including seats, consoles, seatback screens, windows, doors, lavatories and other high-touch areas of the cabin.  

Check out more details about Delta’s aircraft cleaning procedures.

Why should I add Allianz® Trip Protection to my flight at checkout?

Get cash back for covered trip cancellations and interruptions, emergency medical costs, lost or damaged luggage, and more. Certain, limited-time claim accommodations, opens in a new window are also being made, such as if you get sick with COVID-19 and can’t fly. Already booked your flight? You may still be able to protect your trip on your MyTrips page. Terms apply; coverage may vary in some countries or regions.

What should I do if I need a passport or need to renew my passport? 

If you  are a U.S. citizen and need to receive or renew your passport ahead of international travel, please visit the U.S. Department of State’s travel website, opens in a new window, to fill out the necessary forms. Be sure to give yourself plenty of time as passport processing often takes several months and could take longer during peak travel periods. Processing is often 14 weeks for routine requests and 10 weeks for expedited service.

Why is Delta making adjustments to my  flight schedule?

Travel itineraries are adjusted based on a range of factors, such as needing to better accommodate flight routes and demand, arrival and departure times and changes to aircraft types. These normal adjustments are referred to as schedule changes and allow us to better operate to meet customer needs.

How do I know if there are travel requirements for my trip?

We want you to arrive prepared, so please visit the Delta Discover Map to learn about potential travel requirements for a trip you are planning or have booked. The information is up-to-date and personalized based on your specific circumstances.  Entry and exit requirements are imposed by governments and may change before departure, so please be sure to check back close to your intended travel dates for the latest requirements.

Also, if you book an international flight, your trip may be eligible for Delta FlyReady^SM which makes managing travel requirements faster and easier by guiding you through the process.

Can minors and unaccompanied minors (UMNRs) travel internationally at this time?

Yes.  International UMNR travel has resumed. However, there are some restrictions on travel based on individual country requirements or travel on other airlines.  Contact Reservations at 800-325-8847 for more detail related to international travel for UMNRs.

Can minors and UMNRs travel domestically at this time?

Yes, minors are free to travel on all domestic flights.

What are the travel requirements for entry into the United States from a foreign destination?

The U.S. Centers for Disease Control and Prevention (CDC) has issued entry requirements for the U.S.  Everyone entering the U.S. ages 2 and older must have proof of a negative COVID-19 test taken 1 day before departure or documentation of recovery from COVID-19 within 90 days of departure, sign an attestation and provide contact tracing information.  

In addition, all non-U.S. citizens and nonimmigrants ages 18 and older must be fully vaccinated.  

Review full requirements. 

What are the new testing requirements to travel to the United States and where can I get tested?

All customers ages 2 and up traveling to or connecting through the U.S. must have proof of a negative COVID-19 test taken within 1 day before departure. A negative antigen or PCR test is accepted. Testing providers can be found at Testing Resources. 

If you have recently recovered from COVID-19 you can travel with a positive test (taken within the past 90 days before travel) and a letter from a licensed healthcare provider or public health official stating that the customer has been cleared for travel, in lieu of the negative COVID test result. 

What should I know when traveling with a partner airline?

Our partner airlines have introduced measures to ensure a hassle-free, seamless experience from start to finish with an increased focus on cleanliness and your safety. Visit our partners’ websites for all the latest information. 

Aeromexico , opens in a new window
Air France , opens in a new window
China Eastern, opens in a new window 
KLM , opens in a new window
Korean Air, opens in a new window 
LATAM , opens in a new window
Virgin Atlantic , opens in a new window
Virgin Australia , opens in a new window
WestJet, opens in a new window

What if I need to change or cancel my Delta Vacations reservation?

If you need to change or cancel your Delta Vacations reservation, you can manage your booking in My Trips or call 1-800-800-1504. If you booked through a travel agency, please contact your Travel Agent directly.

What if I need to change or cancel my hotel or rental car reservation?

Hotel Reservations: 

If you need to change or cancel your hotel reservation, you can use your confirmation number to Find Your Booking and manage your reservation, call 1-866-204-0280 or reply to your original booking confirmation email. 

Rental Car Reservations: 

To make changes to your car rental reservation, you can manage your booking in My Trips or call the rental car company directly.

What if I did not purchase my ticket via delta.com but through a third-party travel agency?

If you purchased a ticket from a third-party travel agency and you end up needing to make a change or cancellation, please refer directly to your travel agent for servicing/assistance.

When should I call for assistance?

In general, you can use My Trips as the quickest way to resolve most ticket changes and issues. However, the following scenarios cannot currently be changed via My Trips and you will have to call for assistance:  

• A form of payment used includes a combination of cash and miles or an upgrade using miles or certificates
• An adult traveling with an infant in arms   
• Tickets that are sold or ticketed by another airline – generally, this means your flight number will start with something other than "DL", except for SkyMiles Award Travel operated by a Delta airline partner

If you are ready to book your new trip now, it’s easy to locate and redeem your eCredit online. If you don’t see your eCredit or have an issue booking on delta.com, please have your old ticket number ready when you call our Reservations team. Your ticket number is a 13-digit number beginning with 006. You can locate the ticket number on your emailed flight purchase receipt.

What if I am having trouble changing travel using My Trips?

Most travel changes can be easily completed through My Trips, but if you are experiencing difficulties, our How To Change or Cancel Your Flight page will help guide you. If you are still unable to make changes to your trip, you can Message Us for assistance. You can also call our Reservations team at 800-221-1212 to change your plans.