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Flight Changes & Cancellations


We understand that your plans may change, which is why you can make changes or cancel your flight online prior to departure. Visit My Trips to make changes to your flight(s) any time before your travel date. If you need assistance with how to cancel or change your flight, visit our how-to guide

As a reminder, some tickets may be non-changeable after expiration of the 24-Hour Risk-Free Cancellation Period. 

If you purchased a ticket from a third-party travel site or agency and you need to make a change or cancellation, please refer directly to your travel agent for servicing/assistance needs.

 

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Frequently Asked Questions


Can't find the answer to what you are looking for? Check out our top Q&As when it comes to changing or canceling your flight. 
If you purchased a ticket from a third-party travel agency and you end up needing to make a change or cancellation, please refer directly to your travel agent for servicing/assistance.

Tickets purchased directly from Delta, including Basic Economy fares, are included in our 24-Hour Risk-Free Cancellation policy. This means you have up to 24 hours after booking to cancel your ticket for any reason and receive a full refund with no change or cancellation fees. 

Basic Economy tickets purchased for travel originating in North America remain non-refundable and non-changeable. For added flexibility for Basic Economy travel, you may cancel your ticket to receive an eCredit minus a cancellation charge* and apply the remaining value towards a future Delta ticket.

Basic Economy Award Tickets are also non-refundable and non-changeable; you may cancel for a charge in miles which is deducted from the value of your ticket, and the remaining mileage balance will be redeposited into your SkyMiles account.

Tickets Purchased On or Before April 30, 2021 

For customers who purchased a Basic Economy ticket under our COVID-19 travel waivers on or before April 30, 2021, you may make changes** or cancel your ticket and receive an eCredit. Cancellation fees and change fees do not apply to these tickets.

*A cancellation charge may apply depending on your point of origin and type of ticket. 
 **Check the ticket restrictions for details.

While Delta has eliminated change fees for tickets Main Cabin or higher departing from North America, there may be times when your new flight costs more than your original. In that case you would need to pay the difference in price. Additionally, Basic Economy fares are non-changeable and non-refundable. For added flexibility for Basic Economy travel in 2022, if you cancel you may be eligible for a partial credit in the form of an eCredit.* A cancellation charge will be deducted from the value of your ticket.**  

*An eCredit will not be issued if the cancellation charge exceeds the ticket value.

**Excludes tickets issued for travel originating in Mexico, which cannot be canceled or changed. For tickets issued for travel originating in Korea, tickets will be refunded to original form of payment after deducting the cancellation charge. For tickets issued for travel originating in Europe, the cancellation charge is €150. For tickets issued for travel originating in the United Kingdom, the cancellation charge is £150. For tickets issued for travel originating in Africa, Middle East and India, the cancellation charge is $180.

If you select a new flight that is less than the price of your original flight, you will receive an eCredit for the difference that you can redeem toward future travel.

REDEEM ECREDIT       HOW TO REDEEM

In keeping with our longstanding policy, if we cancel or significantly delay a flight, we will first attempt to rebook you on an alternate flight, if one is available.  ​

If we cannot find an alternate flight and we cancel the reservation for you, or if you choose to cancel the alternative itinerary we have selected for you, you have a couple of options: ​

  • An eCredit for the value of the ticket; or​ 
  • If you prefer, you may request a refund to your original form of payment

For the following scenarios, these tickets cannot be changed online and we recommend reaching out to our Reservations team. We encourage you to explore your options in My Trips if the scenarios below do not apply to your ticket.

  • Tickets that have been upgraded using miles or certificates
  • An adult traveling with an infant in arms
  • Tickets that are sold or ticketed by another airline – generally, this means your flight number will start with something other than "DL", except for SkyMiles Award Travel operated by a Delta airline partner
  • If you are ready to book your new trip now and don’t yet see your eCredit or have an issue booking on delta.com, please have your old ticket number ready when you reach out to our Reservations team. Your ticket number is a 13-digit number beginning with 006. You can locate the ticket number on your emailed flight purchase receipt.

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If you need to change or cancel your vacation package (flight + hotel) that was booked directly through Delta Vacations, please call 1-800-800-1504. If you booked your vacation package through a third-party travel site or agency and need to make a change or cancellation, please refer directly to your third-party travel site or travel agent for servicing/assistance needs.

 

 

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