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Flight Changes & Cancellations


To continue simplifying travel, we have eliminated change fees for tickets originating in North America to anywhere in the world (excluding Basic Economy*). For any ticket purchased on or before April 30, 2021 (including Basic Economy) there are no change fees. 

If you change your flight, the cost of your new flight may be more than the original price. In this case, you will be responsible for the difference in price. In cases where the price of your new flight is less than the original price you will receive an eCredit for the difference between the price of your original ticket and the price of your new ticket. If you choose to cancel your flight prior to departure, you will receive an eCredit for the value of the unused portion of your ticket.  Tickets not changed or canceled prior to departure will have no remaining value.

Use our online self-service tools prior to departure in My Trips to help you change or cancel your flight, rebook a delayed or canceled flight, or upgrade your seat, even on your mobile device.

*While most tickets offer the flexibility of no change fees, our Basic Economy tickets are non-refundable and non-changeable if purchased after the expiration of our current COVID-19 travel waiver on April 30, 2021. Additionally, a change fee would still apply to tickets purchased for travel originating outside of North America purchased after April 30, 2021.