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Flight Changes & Cancellations

We understand that your plans may change, which is why you can make changes or cancel your flight online prior to departure. Visit My Trips to make changes to your flight(s) any time before your travel date.

As a reminder, some tickets may be subject to a cancellation fee or be non-changeable after expiration of the 24-Hour Risk-Free Cancellation Period.

If you purchased a ticket from a third-party travel site or agency and you need to make a change or cancellation, please refer directly to your travel agent for servicing/assistance needs.

 

Additional Help Pages

Cancel Or Refund Your Flight

Review options to help you voluntarily cancel your trip or request a refund if you’re eligible.

Same Day Flight Changes

Discover how you can make changes on your day of travel.

Change Your Flight

Explore how to make voluntary changes or rebook your flight online prior to departure.

Schedule Changes

Manage an involuntary flight change that occurs more than 72 hours before your flight’s departure and impacts your upcoming travel plans.

Delayed or Canceled Flights

Explore the options available to you when your flight is delayed or canceled within 72 hours of your scheduled departure.

Redeem eCredits

Follow a few easy steps to redeem your eCredit(s) for your next flight.

Frequently Asked Questions
Can't find the answer to what you are looking for? Check out our top Q&As when it comes to changing or canceling your flight.

Tickets purchased directly from Delta, including Basic Economy fares, are included in our 24-Hour Risk-Free Cancellation policy. This means you have up to 24 hours after booking to cancel your ticket for any reason and receive a full refund with no change or cancellation fees.

Basic Economy tickets purchased for travel originating in the United States and Canada remain non-refundable and non-changeable. For added flexibility for Basic Economy travel, you may cancel your ticket to receive an eCredit minus a cancellation fee* and apply the remaining value toward a future Delta ticket.

Basic Economy Award Tickets are also non-refundable and non-changeable; you may cancel for a fee in miles which is deducted from the value of your ticket, and the remaining mileage balance will be redeposited into your SkyMiles account.

*A cancellation fee may apply depending on your point of origin and type of ticket. Visit the Baggage and Travel Fees page for more information.

While Delta eliminated change fees for Main Cabin and above tickets originating from the U. S. and Canada, sometimes your new flight costs more than your original flight. If this happens, you will need to pay the difference in price.

For tickets where travel begins in other regions, change fees may apply, depending on your point of origin and type of ticket, in addition to paying the difference in price between your new flight and your original flight.

Additionally, Basic Economy fares are non-changeable and non-refundable in most cases. For added flexibility for Basic Economy travel, if you cancel, you may be eligible for a partial credit in the form of an eCredit.* A cancellation fee will be deducted from the value of your ticket.** 

*Check your ticket along with the Baggage & Travel Fees page to view any fees that may apply to your Basic Economy ticket, depending on your origin city and destination.

**An eCredit will not be issued if the cancellation fee exceeds the ticket value.

If your flight was canceled or impacted by a significant delay or significant schedule change (departure or arrival 3 hours or more earlier or later for domestic itineraries, or 6 hours or more for international itineraries)*, we will either keep you on your current flight or attempt to rebook you automatically on a new flight and nothing further is required.

If you're not satisfied with your rebooked flight, you can:

  • Search for alternative flight options in the Fly Delta app or My Trips, or
  • Cancel the rebooked flight and receive a refund of the unflown portion of your ticket and any pre-paid seat upgrade or Preferred Seat (and checked bag fees)

If we’re not able to rebook you and you choose to take no action within 24 hours, we will automatically issue a refund back to your original form of payment.

*For tickets issued before October 28, 2024, with travel departing on or after Oct. 28, 2024, if your originally scheduled departure or arrival time was impacted by a significant schedule change or significant delay of more than 120 minutes, you are eligible to cancel your ticket and receive a refund.

For the following scenarios, these tickets cannot be changed online and we recommend reaching out to our Reservations Specialists by messaging us or calling us at 800-221-1212. We encourage you to explore your options in My Trips if the scenarios below do not apply to your ticket.

  • Tickets that have been upgraded using miles or certificates
  • An adult traveling with an infant in arms
  • Tickets that are sold or ticketed by another airline – generally, this means your flight number will start with something other than "DL", except for SkyMiles Award Travel operated by a Delta airline partner
  • If you are ready to book your new trip now and don’t yet see your eCredit or have an issue booking on delta.com, please have your old ticket number ready when you reach out to our Reservations team. Your ticket number is a 13-digit number beginning with 006. You can locate the ticket number on your emailed flight purchase receipt
  • If you experience a schedule change or trip disruption that impacts your  Delta Vacations booking, please call 800-800-1504 (dial 711 for relay services)