Cancel or Refund Your Flight

If you purchased a refundable ticket and your travel plans change, you may cancel your trip or request a refund.

Additionally, if you booked your flight within the last 24 hours, find out more about our 24-Hour Risk-Free Cancellation window.

Refunds

If your flight was canceled or impacted by a significant delay or significant schedule change (departure or arrival 3 hours or more earlier or later for domestic itineraries, or 6 hours or more for international itineraries)*, we will attempt to rebook you automatically on a new flight and no further action is required.

If you’re not satisfied with your rebooked flight, you can:

• Search for alternative flight options in the Fly Delta app or My Trips, or
• Cancel the rebooked flight and receive a refund of the unflown portion of your ticket and any pre-paid seat upgrade or Preferred Seat (and checked bag fees)

If we’re not able to rebook you and you choose to take no action within 24 hours, we will automatically issue a refund back to your original form of payment.

If you’ve been involuntarily downgraded, you can submit a refund request for the difference in fare. You can also request a refund if you’ve received an eCredit for a flight that was canceled, significantly changed or delayed and you would prefer a refund back to your original form of payment. To submit either request, please complete the Travel Disruption Refund Request form.

Please note, we are unable to issue refunds for:

• Non-refundable tickets that have not experienced a cancellation, significant delay or significant schedule change (departure or arrival 3 hours or more earlier or later for domestic itineraries; or 6 hours or more for international itineraries)*
• Tickets already used for travel
• If you purchased your ticket through a travel agency or third-party travel site, please contact the agency or travel site first

Already submitted a refund request and want to check the status?

Check Refund Status

Reimbursements

If your flight was canceled or significantly delayed by 3 hours or more because of an issue caused by Delta (within our control), please submit a reimbursement request for reasonable meal expenses or for any reasonable hotel and transportation to/from the hotel if you were inconvenienced overnight while away from your home or destination. Once submitted, we’ll review your request, determine eligibility** and update you on the status.

Please note, we are unable to reimburse any expenses for the following:

• Expenses incurred due to air traffic control delays
• Expenses incurred due to weather delays
• Prepaid expenses
• Hotel expenses for stays in your home city or your destination city
• Alternative transportation to your final destination
• Lost wages
• Ticket costs for missed connections on other airlines
• Child or pet care
• Delta Sky Club® or other lounge fees

If you need to request reimbursement for a delayed, lost or damaged bag, visit our Delayed, Lost or Damaged Bags page.

Request Reimbursement

Already submitted a reimbursement request and want to check the status?

Check Reimbursement Status

*For tickets issued before October 28, 2024 with travel departing on or after Oct. 28, 2024, if your originally scheduled departure or arrival time was impacted by a significant schedule change or significant delay of more than 120 minutes, you are eligible to cancel your ticket and receive a refund.

**Eligibility for refund and reimbursement requests through the Refund or Reimbursement Request form are limited to residents of the U.S. and Canada only, for flight disruptions caused by factors within Delta’s control. For residents of countries other than the U.S. and Canada, or for flights departing from an airport within the European Union, please submit requests through our Comment and Complaint form. All terms and conditions in Section 12 of the Customer Service Plan apply to reimbursement eligibility.