CHILDREN TRAVELING ALONE FAQS
Children Traveling Alone FAQs
Flying is an exciting adventure for kids, and at Delta, we strive to make it as safe and easy for them as possible. Check out these frequently asked questions about our policies and procedures for children flying by themselves. If your question or comment has not been addressed, please contact us or visit Reservations.
What Happens When It's Time For My Child To Board The Aircraft?
A Delta Air Lines employee will take your child on board before general boarding begins. This allows time to:
- Introduce your child to the flight attendants
- Introduce your child to the cockpit crew, time permitting (kids love this part)
- Take your child to his or her seat and assist with carry-on items
- Familiarize your child with the safety features of the aircraft
- Advise your child of lavatory locations
- Inform your child if assistance is required to contact a flight attendant and to remain in their seat upon landing as a flight attendant will get them when it is time to deplane
Can I Board The Aircraft With My Child?
No. You will be asked to say goodbye in the terminal area because access is restricted to ticketed passengers only. We do ask, however, that you stay in the gate area until the child's plane takes off in the event the flight returns to the gate.
Who Will Transfer My Child From Flight To Flight?
A badged employee will meet your child's arriving flight.
- If your child's connection time is short, the unaccompanied minor escort will take your child directly to the connecting departure and will escort him or her on board.
- If your child's layover is longer, the employee will take him or her to the Delta Sky Zone or other secure location, and turn the ticket and the Unaccompanied Minor over to the next Delta Air Lines employee in the room (the employee keeps your child's documentation until it is time to go to the connecting flight). Another employee will escort your child onto the connecting flight at the appropriate time and introduce him or her to the flight attendants.
What Happens If One Of My Child's Flights Is Delayed And/Or Cancelled?
If we have any indication that your child(s) flight may not operate as scheduled, we'll advise you and suggest that you book travel for another day. If the delay or cancellation occurs en route, Delta employees will:
- Rebook your child on the next available departure to their destination.
- Stay with your child until they can be boarded on an alternate flight.
- Contact the person at the destination who is designated to pick up the child and/or the person listed as the emergency contact. We will continue to attempt contact until contact is made.
Under very rare circumstances, an overnight may be required (e.g. a major snowstorm). In these situations, we will provide overnight and meal accommodations for your child. And a Delta employee(s) will provide supervision to ensure your child's safety during an overnight stay. You will be contacted with pertinent information if this unusual circumstance occurs.
What If I Decline The Unaccompanied Minor Service For My 15 To 17 Year Old?
- Enrollment in the Delta Air Lines Unaccompanied Minor program is mandatory for children 5 to 14. If you prefer that your 15 to 17 year old travel without supervision, please advise the agent at the time of the reservation and it will be noted. Your child will be expected to handle boarding and deplaning as well as transfers to connecting gates on their own.
- Remind your teenager never to leave the airport for any reason unless accompanied by a badged Delta employee or uniformed police officer until they have reached their destination city. She or he should never seek help from or leave the airport with strangers.
- Provide your teenager with instructions, phone contacts and a small amount of money for food in the unlikely event their flight is missed, delayed, canceled or rerouted.
- Remind your teenager that they can seek the assistance of any Delta employee if they have questions, concerns or need reassurance.
- Remember most hotels will not accept young people who are not accompanied by an adult.