Forgot Password

Did you forget your password? 


Forgot Login

Did you forget your username?


Create Password

Need to create your password?


Name/Email Changes and Updates

Can't reset your password on due to an old email address?

To protect your account security when updating your email address, we require you send a copy of your identity verification documentation along with an updated email address. Please follow the instructions below for changing your email address.

Need to verify your account?

Verifying your account requires you send a copy of your identity verification documentation (e.g.: license, passport).

Need to update your account due to a legal name change?

Updating your account information due to a legal name change requires a copy of supporting legal documentation (e.g.: court order, marriage certificate, divorce certificate).

Need to change your primary email address or mailing address?

If you are able to login to, you can update your primary email address or primary mailing address by going to My Profile > Basic Info (OPEN) >

If you cannot login to, updating your primary email address or mailing address requires a copy of identity verification documentation (e.g.: license, passport)

Submit your request and documents:

  • Online, through our Comment / Complaint form (JPG, PNG, or PDF formats under 4GB in size are accepted):
    • Category > Ask A Question
    • Subcategory > SkyMiles Account
    • Subcategory2 > Update SkyMiles Account
  • Via fax, to:
    • Medallion Members: 404-715-9220
    • General Members: 404-773-1945
  • Or through mail:

                          Delta Air Lines
                          Dept 654
                          P.O. Box 20532
                          Atlanta, GA 30320-2532

Need to change your middle name?

No documentation is required to update your account to change or include your middle name:

  • Add middle name
  • Change middle initial to full name
  • Change full name to middle initial

You may do this by contacting us by phone and verifying your identity.