Medical Emergency Fares

In the event of a medical emergency in your immediate family, you may have to travel at the last minute. Delta’s medical emergency policy offers additional flexibility on the best published fare for your itinerary when last minute travel is required for these situations. Message us or call 800-221-1212 to book a medical emergency fare.

To take advantage of the Medical Emergency Fare, message us or call us at 800-221-1212 to connect with a representative.    Please note, Medical Emergency Fares cannot be purchased on delta.com. The following restrictions apply:

• Tickets under the Medical Emergency Fare Policy are subject to availability at the time of booking
• Delta’s Medical Emergency Fare Policy provides flexibility to the return portion of your trip by waiving service fees; however, fare differences may still apply
• Lower promotional fares may be available on delta.com or through Delta Reservations and may serve as a better option in some markets and circumstances
• Additional guidelines and restrictions apply

This program is valid for SkyMiles® Members needing to travel due to the medical emergency of an Immediate Family member. If you are not a SkyMiles Member you may enroll now.

Below are the circumstances and under which the Medical Emergency Fare Policy may be available to you, as well as required information when booking your ticket.

The ill Immediate Family member is hospitalized or under registered hospice care. The family member may be at their residence, provided they are registered in a hospice program and that their status may be verified. The visiting passenger must travel to and from location of hospital, hospice or hospice home. Exception: On a case-by-case basis, Delta may allow travel to a city near the hospital or hospice location so customers can meet family members and drive to the hospital.

Required Information: The name and relationship of the ill family member in the hospital, hospice or at home under hospice care, name of hospital/hospice/ at home hospice care and phone number.

A war injured Immediate Family member.

Required Information: The name and relationship of the family member in the military hospital and the name of the hospital and phone number.

An organ donor (who does not have to be an Immediate Family member) is traveling to or from a hospital for organ transplant procedures. 

Required Information: The name of the recipient and hospital name and phone number.

“Immediate Family” includes:

Children will be ticketed at the same fare as an adult under the Bereavement Fare Policy or applicable child's fare, whichever is lower.  Infants or children under 2 years of age can travel on the lap of an adult for free within the U.S., or at a reduced fare for international travel (maximum of 2 infants per adult for all travel). Infants must be accompanied by an adult on all flights. Review more details on the Infant Air Travel page.