Group Travel

General Group Contract Terms and Conditions:

These terms and conditions supplement, and are hereby incorporated into, your Group Contract with Delta Air Lines.  Delta reserves the right to change these terms at any time without notice.  The General Group Contract Terms and Conditions in effect on the date of group ticket issuance will apply; provided, however, that Delta reserves the right to apply rules currently in effect on the date of your travel where reasonably necessary for operational reasons and where the change in the rule does not have a material negative impact on you.

• These General Group Contract Terms and Conditions set forth standard policies for group reservations; however, terms are subject to additional restrictions during peak travel periods as designated by Delta Air Lines, Inc.
• A group consists of 10 or more passengers traveling together on at least one common flight segment. In the event your group does not meet the minimum of 10 passengers, your booking will be cancelled, any deposit will be forfeited, and passengers may contact Delta about creating a new booking as individual travelers, which will be for the published fare available at that time.
• Any changes requested to the Group Contract will require a renegotiation of fare and terms. Additions to your group may be at a different fare from the main group.  Individual deviations from the group itinerary may be available with additional fees and payment of any additional airfare.  A nonrefundable booking fee may also apply as specified in your Group Contract.
• Each group is required to designate an individual (whether a group lead or a travel agent used for purposes of booking group travel) to serve as the point of contact between the group and Delta for purposes of facilitating the Group Contract and any group travel thereunder (such individual, the “Designated Group Lead or Travel Agent”).  You acknowledge that the Designated Group Lead or Travel Agent shall be authorized to communicate and make decisions on behalf of each group passenger in the event of any significant flight delays or changes, or flight cancellations and that Delta may rely upon such communications and instructions provided by the Designated Group Lead or Travel Agent.
• Your Designated Group Lead or Travel Agent is responsible for providing contact information (email and phone number) for each passenger that is travelling in your group to Delta for purposes of notifying affected passengers of significantly delayed or changed flights or flight cancellations.
• You are also responsible for compliance with any applicable laws or regulations in the discussion of these fares with your customers.
• The information regarding this group is confidential between the Designated Group Lead or Travel Agent and Delta.  Therefore, no information will be given to individual group members.
• Group tickets are not eligible for SkyMiles upgrades, and mileage accrual will be according to the SkyMiles program accrual policy for unpublished or opaque fares.
• All travel pursuant to this reservation shall be subject to Delta's applicable contract of carriage (and general rules tariff) and all applicable fare rules and restrictions.
• All necessary travel documentation to comply with governmental travel requirements (e.g., passports and visas) are the responsibility of the passenger. Delta is not liable for any travel issues resulting from lack of proper documentation.
• Delta reserves the right to change equipment or schedules without notice.  Notwithstanding the foregoing or anything set forth in your Group Contract to the contrary, consistent with the requirements set forth in 49 CFR 260.6, if after the issuance of the group tickets, the group’s flight becomes significantly delayed or changed, or otherwise is cancelled (as set forth below), the Designated Group Lead or Ticket Agent, on behalf of the group, may cancel the flight and receive a refund of the unflown portions of the group tickets and any unused prepaid ancillary services (including bag fees) and each group passenger hereby designates the Designated Group Lead or Ticket Agent as their agent to exercise this right on behalf of the group.  To qualify for a refund, the delay, change, or cancellation must meet the following guidelines:
  • The impacted flight itinerary must be issued on DL-006 ticket stock
  • The impacted flight must be a Delta-marketed flight (including flights operated by Delta Connection carriers or other codeshare partners)
  • The delay, change, or cancellation must fall within one of the following categories:
  • An earlier departure of:
    • For tickets issued prior to October 28, 2024, 120 minutes or more for domestic and international itineraries
    • For tickets issued on and after October 28, 2024, 180 minutes or more for domestic itineraries or 360 minutes or more for international itineraries
  • A later arrival of:
    • For tickets issued prior to October 28, 2024, 120 minutes or more for domestic and international itineraries
    • For tickets issued on and after October 28, 2024, 180 minutes or more for domestic itineraries or 360 minutes or more for international itineraries
• Departing from or arriving at a different airport than originally scheduled
• A change in the routing which adds one or more stops to the original itinerary 
• A downgrade to a lower class of service
• A flight number change 
• A change in operating carrier, for example from Delta Mainline to Delta connection carrier, or vice versa
• If after the issuance of the group tickets, the group’s flight becomes significantly delayed or changed, or otherwise is cancelled (as set forth above) and the Designated Group Lead or Ticket Agent does not rebook or cancel the group reservation within 7 calendar days of receipt of notice of the significant delay or change or cancellation, Delta will automatically cancel the group reservation and refund the unflown portion of the group tickets and any unused prepaid ancillary services (including bag fees) back to the original form of payment.

Deviation Policies:

A deviation is defined as a change to the date, time or routing.  Any deviations may be at a different fare from the main group. Notwithstanding the foregoing, the main group must maintain group minimum requirements.  Your group may book deviations from the original group as follows:

• Prior to the group's utilization date an unlimited number of passengers may deviate from the group itinerary on either the outbound or the return flight at the applicable group fare with no deviation fee.
• After the utilization date a maximum of 30% of the group may deviate on the outbound or return flight for a US$25.00 per person domestically and US$50.00 per person internationally nonrefundable deviation fee plus the applicable fare difference.
• The percentage of passengers who may deviate is based on the total number of seats held by the group as of the specified utilization date.
• Feeders (passengers wishing to travel from a different city connecting to the main group travel segment(s)) are not included in this limitation and may be done at any time prior to ticketing at the applicable fare for the new itinerary.
• A credit card is the only acceptable form of payment for deviations and is required at the time the deviation is booked.
• Passengers may make changes after ticketing at the applicable fare upon payment of the applicable ticket change or reissue fee plus any difference in fare.
• Once travel has commenced routing changes are not permitted.  Changes to the return travel date or time only will be permitted at the applicable fare with the appropriate ticket reissue fee and any difference in fare.

Utilization Policy:

In consideration of Delta's agreement to hold this seat inventory for your group, you agree to pay Delta a cancellation fee listed on your Group Contract per seat, assessed from the deposit, if you fail to comply with the ticketing deadlines and/or if you fail to use at least the specified minimum utilization percentage of the seats that we have reserved for you, as specified in your Group Contract.

If there is no Deposit Due date, no deposit funds are due. The following policy applies only if a deposit is collected:

• Except as otherwise provided by law, if your group does not meet the minimum size of 10 or individual members do not travel with the group, (a) the deposit will be forfeited and (b) passengers will be considered individual travelers and must be ticketed at the then-available published fare.

If the Utilization is listed as 100%, the deposit will be refunded for ticketed passengers only.

Except as otherwise provided by law, if you fail to use at least the utilization requirement percentage of the seats that we have reserved for you, the amount of the cancellation fee will be calculated as follows:

• It is your responsibility to obtain a cancellation reference number from Delta for complete cancellations. Delta's business records will conclusively determine the time and date of any cancellation.
• Partial cancellations do not require a cancellation reference number.
• A new confirmation letter will be distributed at the time of any reductions, deviations, feeder additions or other itinerary changes.
• Except to the extent otherwise provided by law, until the last day to cancel/reduce without penalty, 100% of the seats may be cancelled without a cancellation fee.
• Except to the extent otherwise expressly specified in your Group Contract or provided by law, from the last day to cancel/reduce without penalty until the applicable ticketing due date set forth in your Group Contract:  must maintain the minimum main group utilization requirement percentage of seats held for a full deposit refund.
• Except to the extent otherwise provided by law, if you use some, but less than utilization requirement percentage, of the seats held, you will be charged the cancellation fee specified in your Group Contract for each seat below the utilization requirement percentage minimum.
• Except to the extent otherwise provided by law, if all the seats on your reservation are cancelled after the utilization date specified in your Group Contract, the entire deposit will be forfeited.
• Except as otherwise required by law, deposits will only be refunded for ticketed passengers after the commencement of travel.
• Any applicable cancellation fee will be collected from the deposit on file.

Any and all matters arising out of or relating to the Group Contract and/or the subject matter hereof shall be governed by and enforced in accordance with the laws of the United States of America and, to the extent not preempted by Federal law, the laws of the State of Georgia without regard to conflict of law principles, regardless of the legal theory upon which such matter is asserted. The Group Contract, including the Ticket, Fare Rules, and Contract of Carriage as applicable, represents the entire agreement between the parties relating to transportation pursuant to this Agreement, and shall supersede all prior representations, understandings or agreements pertaining thereto, either oral or written. No other covenants, warranties, undertakings or understandings may be implied, in law or in equity.

Delta shall not be liable for any punitive, consequential or special damages arising out of or in connection with the Group Contract, carriage or other services performed by Delta, whether or not Delta had knowledge that such damage might be incurred.  Delta shall not be liable for any damage arising out of its compliance with any laws, government regulations, orders, rules, requirements or security directives or as a result of a passenger’s failure to comply with such laws, government regulations, orders, rules, requirements or security directives or as a result of a passenger’s reliance on advice provided by Delta regarding such laws, regulations, orders, rules, requirements or security directives.  Election or failure by Delta to enforce any provision of the Group Contract shall not constitute a waiver of its rights and remedies with regard to such provision or any other provision.   No agent, servant, or representative of Delta has authority to alter, modify, or waive any provisions of the Group Contract or these Terms and Conditions.