Airport Customer Service & Cargo Careers at Delta
Because we connect our customers with the world.
There are over 90,000 reasons to join Delta.
Ticket / Gate Agent
Ticket/Gate Agents are the first to greet our customers and assist them on the ticketing and baggage check-in process.
Ramp Agents make sure our customers' baggage and cargo arrive safely and on time.
Cargo Agents are the face of Delta Cargo by interacting directly with customers face to face and over the phone.
Cabin Experience Agent
Cabin Experience Agents work with a team to ensure that all aircraft interiors meet the Delta CareStandardSM.
ACS & Cargo In the News
We have several airport hub locations across the country. Working at a hub definitely has its perks. As an employee, you can fly anywhere Delta flies with our travel privileges - and our hubs are the gateway to anywhere you want to explore. Click on the hub locations below to view our open opportunities in each area.
Frequently Asked Questions
Our entry-level positions include Ticket/Gate Agent, Ramp Agent, Cargo Agent, and Cabin Experience Agent. Our leaders provide mentorship to help advance your career.
After submitting your application, be on the lookout for an email to complete the assessment. Our Talent Team will review your application and reach out with next steps.
You may apply to more than one opportunity at Delta and it will not impact any existing applications. However, if you are extended and accept a conditional job offer for one opportunity, you cannot hold an additional offer for another one. For example, our ACS & Cargo team cannot hold an offer for both JFK and LGA.
Practice answering questions using the STAR method. The STAR method is a structured manner of responding to a behavioral-based interview question by discussing the specific situation, task, action, and result of the situation you are describing. It is a useful method of answering interview questions as it allows you to provide concrete examples to demonstrate that you possess the experience and skills for the job at hand.
Yes. We require a background check, physical ability test (PAT), and post-offer drug screen. These steps are typically completed at a scheduled hiring event.
Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.
You may see seasonal opportunities offered in certain stations. Seasonal Agents work between 150 and 800 hours per year. Seasonal work will depend on the operational need of the station and location. Recalls can happen at any time during the calendar year based on operational demand. Seasonal agents also do not receive the full scope of benefits, like comprehensive health benefits, paid time off, and the full company match of 9% for your 401K. Seasonal agents instead have wellness benefits, paid personal time accrual, and a 401K match of 3%.
We provide career development programs to help you achieve your long-term career goals. You have opportunities to advance within the operation or other divisions at Delta.
You may apply to other roles within the division after being in your current role for 6 months. If you are looking to transfer into another division (like In-Flight or Reservations), you must have been within your current role for 1 year.
We offer Domestic and International (standby) flight privileges for employees and eligible family members.
You’ll get paid time off including 2 weeks of vacation, holidays, and 7 days of paid personal time (can be used for any reason - including personal illness, family illness, or vacation). You are also eligible to earn 1 hour of paid personal time for every 30 hours worked.
There are opportunities for promotion after 6 months of employment.
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements. Supporting medical or religious documentation will be required where applicable. To request a reasonable accommodation, please click here.