AT THE AIRPORT

At the Gate & Boarding


Clean surfaces and safe distancing are our key priorities at the gate and during boarding. To deliver on that commitment, we've updated our procedures for more space, cleaner surfaces and reduced contact with other customers.

1. DELTA'S CLEAN AMBASSADORS

These coordinators oversee rigorous quality-assurance inspections and ensure our facilities and aircraft are consistently clean and sanitized. The team is expected to be in 55+ airports by spring 2021.

2. ELECTROSTATIC SPRAYING

Electrostatic Spraying with high-grade disinfectant is used to sanitize our gate areas and jet bridges; the sprayers disperse the disinfectant in a fine mist which clings to surfaces throughout the entire area.

3. MORE SPACE AT THE GATE

Safe spacing decals are being added to alternating seats in the Delta gate areas to promote safe distancing.

4. FACE MASKS FOR CUSTOMERS

All customers must wear a mask or face covering, and extra masks and Care Kits will be available at the gate if you need one.

5. ADDITIONAL CLEANING

Cleaning supplies have been added to the counter for agents to spot clean as they see fit.

6. PLEXIGLASS SHIELDS

Plexiglass shields have been added at all Delta counters throughout the airports systemwide.

7. GATE COUNTERS

Gate counters are being wiped down frequently throughout the day.

8. FACE MASKS FOR EMPLOYEES

All our employees wear masks or face coverings.

9. BOARDING PASSES

The Fly Delta app can be used to scan your boarding pass for touchless boarding. App users will also be sent a notification that their aircraft has been sanitized and inspected before boarding.

10. BOARDING PROCESS

To minimize your contact with other customers, boarding will occur from back to front, with those customers seated at the back of the aircraft boarding first. Boarding is now limited to 10 customers at a time.

11. JET BRIDGES

Jet bridges are being wiped down and sanitized frequently throughout the day.

12. MORE SPACE IN JET BRIDGES

Decals are being added at the gate and in the jet bridges to promote safe distancing.

13. HAND SANITIZER STATIONS

Hand sanitizer dispensers have been added near high-traffic and high-touch locations.

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