Frequently Asked Questions


There are countless ways to book a vacation, but only Delta Vacations, the official vacation provider of Delta Air Lines®, gives you the benefits, flexibility and service to truly own your vacation experience. We offer all-in-one vacation packages, featuring Delta's notable flight service, the best hotels and curated experiences designed especially for SkyMiles® Members. Our vacations are inspired by hundreds of destinations; thousands of accommodations and endless activities; with more ways to rack up bonus miles and earn toward your Medallion® Status through the SkyMiles® Program and so much more.

Not a SkyMiles Member? Join for free today., opens in a new window

Delta Vacations offers great vacation experiences from any city in the U.S. and Canada served by Delta Air Lines to more than 300+ vacation destinations around the world, including Mexico, the Caribbean, U.S., Hawaii, Canada, Central America, South America, Europe, Asia, Australia, New Zealand, Africa and the Middle East.

There are several ways to find the best deal on your vacation. Check out our Featured OfferTop 10 Adult Vacations, opens in a new window, Top 10 Family-Friendly Vacations, opens in a new window, money-saving discounts, and how to earn bonus miles on vacation experiences.

Delta Vacations is dedicated to delivering the Delta CareStandardSM, opens in a new window,  a commitment to cleanliness in the air and throughout your vacation. You can trust Delta Vacations to provide destination-specific travel information, flexible booking policies and outstanding customer service, while holding our hotel and tourism partners accountable to our new standard. Learn more, opens in a new window.

We have a complete page of Frequently Asked Questions available here, opens in a new window with all relevant testing and booking questions answered. This page also includes a list of all hotels that are offering in-hotel testing, which ones are including it in the package price, and which are offering complimentary rooms in the event of a positive case. We want this to be convenient and safe for our customers — because a vacation should feel like a vacation. 


You can use your miles to upgrade to First Class or Delta One™ when you purchase a qualifying air and hotel package from Delta Vacations. Find out how to upgrade to First Class.

It's easy to earn miles with Delta Vacations just by providing your SkyMiles® number. As a SkyMiles Member, you earn bonus miles, in addition to flight miles, on every vacation package. Learn more., opens in a new window

SkyMiles® Members earn toward Medallion Status, opens in a new window on every vacation package. With Medallion Status, you can take advantage of an exclusive offer designed just for Medallion Members.

Yes. Exclusively with Delta Vacations, SkyMiles® Members can use their miles toward their getaway, while still earning miles along the way. Miles can be used:

  • To purchase flight + hotel packages, plus car rental and activities
  • For everyone on your booking
  • To book packages to any of our 300+ destinations
  • With no minimum or maximum number of miles

During the booking process, once you reach the payment step, you can choose miles as the form of payment and enter the amount of miles you would like to use. Online tools are available to calculate the value of your miles that can be used toward your vacation. Learn more, opens in a new window.


After you've picked your next dream destination, visit or call us direct at 1-800-800-1504.

Currently, up to four hotel rooms can be reserved on a booking. If you need more than four rooms, call the Delta Vacations Customer Engagement Center at 1-800-800-1504. If you prefer to purchase your vacation online, you can make separate bookings with up to four hotel rooms per booking.

Destination Wedding and/or Honeymoon packages to the Caribbean, Mexico, Las Vegas, Hawaii, Europe and Costa Rica are available to purchase online from Delta Vacations. For more information, call one of our Delta Vacations specialists at 1-866-238-5378.

Our Traditional Group sales and service specialists can customize travel planning for groups of 20 or more people to make the process seamless from start to finish. There are many advantages to arranging your Group Travel through our trained Group Reservations staff, and it's possible to get your air, hotel and tour options planned in just one phone call. Contact our Group Reservations office directly at 1-800-800-1504 between 8:30 am - 5:00 pm CST or 9:30 am - 6:00 pm EST, Monday through Friday to plan your group vacation.

For smaller groups of 10 or more, our Flexible Getaways program makes it easy for people to get together for a vacation. This program is ideal for small groups who want to vacation together at the same resort, yet need flexibility with their travel dates, flights or lengths of stay, or who may even be traveling from different cities. Contact our Specialty Sales office at 1-866-238-5378 between 7:00 am - 7:00 pm CST or 8:00 am - 8:00 pm EST, Monday through Friday to plan your next Flexible Getaway.

You can create your dream Ski & Mountain Vacation package when you book a flight and hotel package with Delta Vacations. Explore our portfolio of featured destinations, opens in a new window that offer exceptional properties, including boutique hotels, full-service condos and premier ski resorts. Delta Vacations packages do not include lift tickets, but many ski resorts offer lift tickets and equipment rental at an additional cost.

Requests such as bed type, non-smoking rooms, cribs and rollaways can be made during the reservation process. For more advanced requests or ADA accessible rooms, please contact the Delta Vacations Customer Engagement Center at 1-800-800-1504.

Delta Vacations is the official vacation provider for Delta Air Lines, which offers complete flight and hotel with optional car rental, flight and car rental or hotel and car/transfers packages. To purchase a flight only, please visit or contact Delta Air Lines at 1-800-221-1212.

Some of our more specialized packages require customization, and need to be handled by one of our vacation specialists. In addition, our vacation specialists are able to submit a request for special services like ADA accessible rooms. Please call 1-800-800-1504 for assistance.

We accept credit cards as form of online payment. You can use either American Express, Visa, MasterCard, Discover, Diners Club or Carte Blanche. Other accepted forms of payment are Delta Vacations Gift Cards, Delta Gift Cards or Delta Vacations-issued Travel Certificates.

Delta Vacations is offering a new way to pay for travel. With Affirm, opens in a new window, you can choose to make easy monthly payments to go on your vacation without having to pay for it all up front.

Delta-issued Transportation Credit Vouchers (TCV), Electronic Credit Voucher (ECV/E-TCV), Miscellaneous Charge Order (MCO), Delta Transportation Vouchers (DTV), Electronic Denied Compensation Credit or eGifts and Gift Cards will be accepted as payment toward a Delta Vacations package that includes airfare. 

All hotel and flight taxes and fees required by the U.S. government, as well as any applicable fuel surcharges, are included in our advertised prices and the prices quoted via our website or Delta Vacations specialists. Additional baggage charges for checked luggage may apply, as well as any applicable city taxes, hotel and resort fees collected in destination. Select destinations in Mexico, Central America and the Caribbean may collect a departure tax at the airport before you fly home. Departure tax amounts vary, but the specific amount you need to pay will be noted in your travel documents.

Car rental taxes and fees vary by destination and car plan booked. Unless noted, prices listed do not include car taxes or additional car fees and will be payable to the rental car company when you pick up the vehicle. Taxes owed for the base rental will be noted in your travel documents.

Delta Vacations creates promotional codes so a specific discount can be applied toward your booking. You will find the promo codes at Go Beyond the Flight, which you will add to your reservation. 

Totally and completely. When you sign in to make a reservation, all your transactions are protected by powerful Secure Sockets Layer (SSL) encryption technology and site verification provided by COMODO and the UserTrust Network. SSL encrypts your credit card number, name, address and phone number over the internet. This makes doing business over the internet as secure as purchasing by phone.

However, we understand that each person has their own level of comfort when it comes to making a purchase via the internet, and for that reason, you may also call our Customer Engagement Center at 1-800-800-1504.                         

Our Travel Protection Plan, opens in a new window protects you and your travel investment before and during your vacation. You can cancel your trip up to the moment of your scheduled departure for any reason, and have your travel investment protected. Medical and emergency assistance, reimbursements for travel and baggage delay and more are also included during travel.

The plan's hurricane policy refunds the cost of your vacation, including the cost of the Travel Protection Plan, and protects you from most cancellation penalties, if your destination is under a hurricane watch or warning, as declared by the National Hurricane Center (NHC).

Travel Protection Plan PLUS includes ALL the benefits of the Travel Protection Plan, PLUS a lowest-trip price guarantee and a more convenient method of payment on your refund.

Yes, you can. Simply call the Delta Vacations Customer Engagement Center at 1-800-800-1504 to redeem your Electronic Denied Compensation Credit. Please check your credit for full details.


The following fields can be modified:

  • Frequent-flyer program and membership number
  • Passport information
  • Emergency contact information

To modify a reservation, go to My Trips on Enter the lead traveler's first and last name and booking number or log in to your SkyMiles account. If you are having problems modifying your reservation, or need to make changes to items other than those listed, call Delta Vacations at 1-800-800-1504. 

To cancel a reservation, go to My Trips at Enter the lead traveler's first and last name and booking number or log in to your SkyMiles account. Click the Cancel button at the bottom of your itinerary. Cancel fees may apply, and are outlined in the cancel fee section of your itinerary. If you are having problems, call Delta Vacations at 1-800-800-1504.

If you have made a reservation online, you will receive a confirmation email. The confirmation will contain:

  • The itinerary and a listing of all items you have purchased.
  • The booking number.
  • A toll-free number to call if you have any questions regarding your reservation.

eDocuments are available for all destinations. Certain options do require paper documents to be mailed or express mailed depending on your travel date.

For options that do not qualify for eDocuments, and a reservation was made 11 days or more before departure, travel documents will be mailed the next business day via first-class mail for non-negotiable items or express mailed for negotiable items. If you made the reservation within 11 days, documents will be sent via an overnight express mail service, and the amount for express delivery will be included in your booking.

You may also access your itinerary through the Fly Delta App or using My Trips on 

The Delta Vacations Travel Advisory Waiver Policy ensures that you can purchase your vacation with confidence. If your travel dates and destinations are impacted by a Delta Air Lines issued event waiver, Delta Vacations allows you to cancel your existing vacation, and receive a Delta Vacations travel voucher for the original package value. Learn More., opens in a new window

In your travel documents, you will be provided a toll-free number that will connect you to our Destination Help Center. This call center is staffed 365 days a year, to assist you with any problem that may arise.

Delta Vacations covers you in the event that a hurricane threat affects your departure city or your vacation destination. See our hurricane travel policy, opens in a new window for more information.


If you'd like to receive Delta Vacations specials via Delta Air Lines email, sign up here, opens in a new window. If you currently receive a weekly Delta Air Lines email, there is no need to sign up again. You can subscribe or unsubscribe at this site. We only send email specials to those who have requested them, and do not sell email addresses to third parties.

There are two ways to search for Delta Vacations deals. Visit Go Beyond the Flight, which features our latest promotion. Or opt in to receive emails from Delta Air Lines, opens in a new window, which highlight the latest and greatest news from Delta Vacations. Also, SkyMiles Medallion® Members can check out our exclusive Medallion offer, opens in a new window.

As of October 15, 2020, Delta Vacations no longer offers the Vacation Price Pledge. We are dedicated to providing the best customer experience for our customers, and we will be reinvesting our time and resources toward this purpose. While we have discontinued the Vacation Price Pledge, we will continue to strive to be cost competitive and deliver the best value possible. 

A Delta Gift Card can be used toward any Delta Vacations package that includes airfare or anywhere Delta flies

Gift Cards may be purchased through, Delta Sky Clubs and authorized retailers nationwide including Target, Walmart, Best Buy, grocery stores including Kroger, Publix, Albertsons Safeway, pharmacy stores including Walgreens, CVS Pharmacy and Rite Aid, and home stores including Home Depot, Lowe’s and Bed Bath and Beyond.

Delta Gift Cards are also available to add to (and buy from) wedding registries including The Knot, Zola and Honeyfund.

Already have a Delta Gift Card? Delta Gift Cards can be redeemed with Delta Vacations online at or with Delta at To check balance, visit and enter your gift card information.

Previously issued Delta Vacations Gift Cards can be redeemed online or for assistance with your balance or redemption, please call 1-800-800-1504.

Our hotel ratings reflect the opinions from a variety of sources, including our travel experts, customer feedback and travel industry reference materials. Additionally, Delta Vacations makes your hotel or resort booking decision easier by recommending SkyMiles Members' Pick properties, opens in a new window, which have the highest customer satisfaction scores and are endorsed by our travel experts.

Many Mexico and Caribbean resorts offer a European Plan and/or an All-Inclusive plan. A European Plan hotel does not include any meals or beverages in the package price. An All-Inclusive hotel includes all meals and beverages in the package price. All-Inclusive plans do vary, so please check the specific hotels for details.

Many airlines assess a fee for checked luggage. These fees are payable directly to the airline, and are therefore not included in the Delta Vacations package price. Travelers with two separate tickets issued on two separate airlines should check each of the ticketing carrier’s specific baggage rules and will apply to each ticket. Travelers with flights on separate tickets will need to claim and recheck their bags, and pay any imposed baggage fees to the operating carrier while in transit. The various airlines used in conjunction with Delta Vacations packages are listed here with links to the baggage fees for each carrier.                         

Domestic Travel
All passengers 18 years of age or older are required to present one form of government-issued photo ID (such as a valid driver's license, and beginning May 3, 2023, the license must be a state-issued REAL ID compliant driver's license). Or passengers must present two forms of non-photo identification, one must be a state or federal agency-issued ID (such as a U.S. Social Security card) before boarding a flight. Failure to present positive identification can result in denied boarding, and no refunds will be granted.

International Travel
Government legislation requires all people traveling via air to and from the United States or Canada to have a passport. There may also be specific documentation required for minors traveling unaccompanied or accompanied by a person other than their parent or legal guardian. For complete details, see Entry Requirements, opens in a new window.