Transforming Your Travel with Human-Centered Innovations
You have a reason to fly – you’re visiting, working, resting, or adventuring. No matter the reason for your flight, we aim to disrupt the status quo of travel to create an experience that you look forward to. Through testing innovative strategies that refine every step in your journey, this is how we Keep Climbing.
On your next trip, be on the lookout for these innovations piloting at select airports.
Delta FlyReadySM has a new look and enhanced features, making managing international travel requirements easier, faster and more personalized. From passports to test results, government forms and vaccination cards, Delta FlyReady will guide you through each step, confirming you’re ready to go before heading to the airport. Plus, dedicated Delta FlyReady bag-drop lanes get you to the gate faster, offering more reason to take advantage of this time-saving tool (lanes available in Atlanta [ATL], Boston [BOS], Detroit [DTW], Los Angeles [LAX], New York City [JFK], Minneapolis - St. Paul [MSP], Salt Lake City [SLC], Seattle [SEA] and Rome, Italy [FCO]).
Innovation in Action
From Ideas to Implementation
The Hangar, Delta's global innovation center, is the physical hub for the Delta Innovation business unit. It is where we bring our people, business & university partners, customers, and community together to solve difficult challenges through proven ideation and design methodologies. Located in Midtown Atlanta’s Tech Square, The Hangar is a collaborative space for design ideation, rapid prototyping, and innovation training.
Our innovative multi-sensory rooms located at Hartsfield-Jackson Atlanta International Airport (ATL) and at New York-LaGuardia International Airport (LGA) offer a calm atmosphere and supportive environment for customers with sensory sensitivities and their families as they travel.
Customers will see personalized flight information tailored to their unique trip and airport navigation information on a single, shared digital screen – even as they stand next to dozens of other customers. This first-in-class technology is available at the Detroit Metropolitan Airport in Concourse A. With this technology, we're excited to help simplify our customer's journey through the airport with our partner, Misapplied Sciences.