Coronavirus Travel Updates


Taking care of you is at the center of everything we do. This situation remains very fluid, and we are committing the utmost care and attention into crafting our travel waiver policies.  

It‘s easy to cancel, make changes or rebook online

We’re here to help. Visit My Trips to make changes to your flight(s) any time before your travel date. 

Extending flight credits even further

We’ve listened, and we know that you want the value of your ticket to be secure and redeemable for a longer period. We’re now extending the ability to plan, re-book and travel with us for up to two years.     

Tickets normally expire one year after purchase, but we’re providing waived change fees and greater flexibility to travel through May 31, 2022, for customers who:  

  • have upcoming travel already booked in April or May 2020 as of April 3, 2020 
  • have existing eCredits or canceled travel from flights in March, April or May 2020

Rest assured your eCredits are safe even as we work to process updates 

All applicable eCredits will be automatically extended to May 2022 so there’s no action needed on your part. We are actively working on a solution to display the new expiration dates in all the places you can find your eCredits on delta.com. So even if your eCredit for canceled travel has not yet been processed or extended, or is temporarily displaying incorrectly, there is no need to call. Rest assured your flight value is secure through May 2022 and will be ready to redeem online when you need it.  

Tickets purchased between March 1 and May 31, 2020, can be changed without a change fee for up to a year from the date you purchased it. 

Flying soon?

 

Before traveling, check with local airports of origin and destination to ensure you have the latest safety and security protocols. To learn more about our commitment to your safety, visit our Coronavirus Update Center

We encourage you to explore your options in My Trips if the scenarios below do not apply to your ticket. There are some tickets that cannot be changed online: 

  • Your form of payment used includes SkyMiles Companion Certificates, a combination of cash and miles, or an upgrade using miles or certificates 
  • You’re an adult traveling with an infant in arms 
  • Your ticket was ticketed by another airline. Generally, this means your flight number will start with something other than DL 

If you are ready to book your new trip now and don’t yet see your eCredit or have an issue booking on delta.com, please have your old ticket number ready when you call our Reservations team. 

When you're ready to travel, we're ready for you. 

  • Simply click “book” to start booking a new trip. 
  • If you have an eCredit, go to delta.com/redeem where you’ll be able to apply that eCredit at the time of purchase. For step-by-step instructions, visit our how-to page.
  • Tickets purchased between March 1 and May 31, 2020 can be changed without a change fee for up to a year from the date you purchased it. 

Feel free to direct message us on Twitter @Delta, opens in a new window.  

You can also call our Reservations team at 1 (800) 221-1212 to change your plans.

If you are traveling soon and cannot get through on one of our service channels, we will ensure all changes will be processed and applicable credits will be issued if you don't take your flight. If you missed your flight and your ticket is unused, your ticket becomes an eCredit within 24 hours.

  • If your SkyMiles number was in the reservation when you booked it, the tickets will appear in the list of eCredits in your account within 24 hours. You can find a list of your eCredits within My Wallet or by going to delta.com/redeem and logging in.
  • If your reservation didn’t include a SkyMiles number at the time of booking, you will need your 13-digit ticket number beginning with 006. You can locate the ticket number on your emailed flight purchase receipt.
  • Use the step-by-step guide to access and use your eCredit here.

To allow additional flexibility in making travel changes, we’re extending any Delta ticket for travel in March, April or May 2020 booked before April 3, 2020, to permit travel until May 31, 2022.

 

We completely understand. You can cancel your flight and get an eCredit to use toward a future Delta flight. The value of the ticket(s) will be available to you as an eCredit. Follow our step-by-step guide to use your eCredit when you are ready to book your travel. 

  

We have teams working around the clock to reach out to these customers, so you should hear from us in the coming days. If you are traveling or need to accelerate your return flight to be in the next 72 hours, please visit My Trips.

 

Yes, although a difference in ticket price applies. Your current ticket value will be applied toward your new ticket.

If this is not for immediate travel, please visit My Trips or the Fly Delta app to make your changes.

 

A change fee might appear while you select your new flights but don’t worry, the fee will be waived at checkout if your new selections meet the eligibility criteria.

 

We are working quickly to address a technical issue impacting our ability to show the updated expiration dates. We apologize for any inconvenience. Rest assured all applicable existing eCredits will be automatically extended to May 2022.

                             

The same rules apply whether a flight is booked with cash or miles. For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee.  

 

If you need to change or cancel your Delta Vacations reservation, you can manage your booking in My Trips or call 1-800-800-1504. If you booked through a travel agency, please contact your Travel Agent directly.

 

Hotel Reservations:

If you need to change or cancel your Hotel reservation, you can use your confirmation number to Find Your Booking and manage your reservation, call 1-866-204-0280 or reply to your original booking confirmation email.

Rental Car Reservations:

To make changes to your Car Rental reservation, you can manage your booking in My Trips or call the rental car company directly.

 

Nothing is more important to us and our partner airlines across the globe than your safety, and we are working closely to ensure the well-being of our customers and employees when you fly. The measures that Delta has in place are reflected across the airlines with the focus on providing booking flexibility, aircraft cleanliness and providing timely information. 

Our nine global airline partners are working diligently with their respective government agencies, various national and international health and aviation authorities to monitor health and travel advice with regular updates on their websites as this situation evolves.