Thai AirAsia Frequently Asked Questions

No. You cannot earn miles on Thai AirAsia travel. SkyMiles Members may only redeem miles for Award Travel on Thai AirAsia flights.

No. Award Travel on Thai AirAsia is currently only available to SkyMiles Members with a mailing address in Asia Pacific.

You can currently travel between Bangkok and Chiang Mai, Chiang Rai, Had Yai, Krabi, Phuket, Surat Thani, Ubon Ratchathani and Udon Thani in Thailand, as well as Bali-Denpasar, Guangzhou, Hanoi, Ho Chi Minh City, Hong Kong, Kuala Lumpur, Macau, Penang, Phnom Penh, Shenzhen, Singapore, and Yangon internationally.
You can also travel between Phuket and Chiang Mai and Udon Thani in Thailand, as well as Hong Kong and Singapore internationally.

No. You can travel via Bangkok to/from any city that Thai AirAsia serves.

SkyMiles Award Travel on Thai AirAsia ranges from 15,000 to 20,000 miles for roundtrip travel. To find out details of miles needed for each destination, go to Thai AirAsia Award Booking - Redemption Level.

Only one class of service (Economy) is available on Thai AirAsia flights.

You may book Thai AirAsia award flights by submitting a request using the online booking form available at Delta Air Lines opens in a new window.

Miles will be deducted from your account once your Thai AirAsia flights are confirmed and ticketed (usually within 24 hours). The Delta agent will make your bookings upon receipt of your request and if flights are available and confirmed, the Delta agent will call you on the contact phone number you have provided to verify some credit card security information before the award ticket will be issued and the miles deducted from your account.

Yes, you must book and issue your award ticket at least 14 days prior to departure.

No, only roundtrip Award Travel can be redeemed on Thai AirAsia.

No, all flights must be confirmed before SkyMiles Award Tickets can be issued.

No. Award Travel on Thai AirAsia is not combinable with Delta/SkyTeam® Alliance Partners/other Airline Partner itineraries.

'Ticketless' means no paper or electronic tickets will be issued to you after you've made your booking. Thai AirAsia is a ticketless airline, and once your flights are confirmed, Thai AirAsia will send you an 'Itinerary Receipt' via Email, which will include your flight details and a Booking Confirmation Number.

A credit card is required for payment of taxes, fees and fuel surcharges for your Award Travel on Thai AirAsia.

Yes. The 'Itinerary Receipt' that you receive via Email will show the total amount of fees/charges (without breakdown) collected by Thai AirAsia. Your credit card statement will show fees/charges from Thai AirAsia, and not Delta or SkyMiles.

Once your Award Ticket is confirmed, you will need to contact Thai AirAsia opens in a new window for subsequent changes or transactions.

Changes can be done through Thai AirAsia Call Centres opens in a new window or at any of Thai AirAsia's walk-in airport stations and sales offices. A Flight Change Fee and Fare Difference per guest and per sector will be imposed.

Changes on route(s) are not allowed. You will need to redeem/purchase a new booking and the original flights cannot be cancelled.

Yes. All changes are subject to Thai AirAsia's change/rebooking/re-issuance policies and fees. For details, please visit Thai AirAsia opens in a new window.

No, Thai AirAsia operates on a point-to-point basis and will not be held responsible for the consequence of any delays experienced from connecting to a Thai AirAsia flight.

Cancellations are not permitted once the booking is confirmed. Miles will not be redeposited to your account.

Your Thai AirAsia Award Ticket is valid for travel one (1) year from date of issuance. Changes/Rebooking are subject to Thai AirAsia's rebooking policies and fees/charges/taxes.

In the event of a delayed flight, Thai AirAsia will try to notify passengers in advance. Therefore, it is very important to include your contact details accurately to ensure that Thai AirAsia is able to advise you of a change.

In the event that a Thai AirAsia flight is cancelled, Thai AirAsia will either transfer you to the next available Thai AirAsia flight without any additional charges and extend the validity of your booking where necessary, or retain the value of the fare you paid in a credit account with Thai AirAsia for future travel, provided that you must re-book within three months of the original flight date should you choose to travel on another time.

Thai AirAsia check-in counters open two hours prior to scheduled flight departures and close 45 minutes before the scheduled departure. Arriving after the counter has closed will not be accepted for check in.

Thai AirAsia operates a 'free seating' policy on board. This means that seating allocation operates on a 'first come, first served' basis where the first passenger onboard the aircraft can choose his/her seats first. Therefore, we advise all passengers to be at the boarding gate early prior to the commencement of boarding.

Thai AirAsia allows you to check in up to 15 kilograms of baggage. Checked baggage in excess of 15 kilograms is subject to excess baggage charge.

Only one (1) piece of hand baggage per guest is allowed. The maximum dimension of baggage is 56cm x 36cm x 23cm/22inx 14in x 9in and the weight shall not exceed 7kgs. Such baggage must fit under the seat in front of you or in an enclosed storage compartment in the cabin. Items determined by Thai AirAsia to be of excessive weight or size or of an offensive nature will not be permitted on board.

In line with industry practice, weapons such as antique firearms, swords, knives and/or similar items are not allowed as hand luggage. Such items must be checked-in. Prohibited items will be confiscated by the Airport Authorities. Visit Thai AirAsia opens in a new window for the Travel Advisory.

Onward flights are considered as separate journeys or sectors and Thai AirAsia's flights operate on a per sector basis. Therefore, you need to claim your baggage from your first sector flight and re-check them in for the subsequent flight.

The checked baggage handling fee is applied to all Thai AirAsia flights booked from 00:01hrs on April 21, 2008 onwards. This fee will not be applicable for bookings made before April 21, 2008.

Checked baggage will be charged on a per piece basis up to a maximum combined weight of 15kg. Anything over 15kg will be charged as excess in addition to the per piece checked baggage fee.
You can pre-book your checked baggage to save costs and time at check-in. Pre-booked checked baggage is THB30* per piece and needs to be booked more than 4 hours prior to departure. Checked baggage handling fees payable at the airport is THB50* per piece.
*Fees may vary depending on point of origin. View Flight Fees and Charges to see the fee schedule.

You can pre-book your checked baggage by contacting Thai AirAsia opens in a new window 4 hours or more before departure. You can also pre-book at the airport 4 hours or more before departure.

You may pre-book up to a maximum of 5 pieces of checked baggage. You will need to pay THB50* per piece for any additional checked baggage at the airport when check-in.
*Fees may vary depending on point of origin. View Flight Fees and Charges to see the fee schedule.

There is no limit and the airport rate will apply.

There is no checked baggage allowance for infants. However, Thai AirAsia offers the pram or buggy to be carried free of charge.

No, the checked baggage handling fee is not refundable once pre-booked. If you have more checked baggage than what was pre-booked, you can pre-book additional checked baggage by contacting Thai AirAsia opens in a new window 4 hours or more before departure. Or you can pay the additional checked baggage fee at the airport at THB50* per piece.
*Fees may vary depending on point of origin. View Flight Fees and Charges to see the fee schedule.

Pooling of checked baggage is only allowed for travelers (2 or more) with the same PNR/booking number, provided they are traveling to a common destination, on the same flight, and present themselves and their baggage for check-in at the same time at the airport.
For more information regarding checked baggage handling fee, visit Flight Fees and Charges.

Thai AirAsia is currently operating two types of aircraft, the Boeing 737-300 and the Airbus 320.

"Infants" are those from 9 days to under 24 months of age (on the date of travel), and must be accompanied by an adult. Only one infant is allowed per adult. No baby seats or perambulators are allowed onboard the aircraft. Please refer to Thai AirAsia Terms & Conditions of Carriage for infant traveling at Thai AirAsia opens in a new window.

Yes, please visit Thai AirAsia opens in a new window for details on infant charges/fees

Children below the age of 12 years old will only be allowed to travel on Thai AirAsia if accompanied by a person of at least 18 years of age. Children aged between 12-16 years old are allowed to travel alone, provided that a parent/guardian indemnifies Thai AirAsia and remains at the airport until the flight has departed.

Acceptance for carriage of disabled persons, persons with illness, or persons requiring special assistance is subject to prior arrangement with Thai AirAsia. Thai AirAsia may charge a fee for providing special assistance. Please visit Flight Fees and Charges for details.

There is no complimentary food or beverage served. However, snacks/drinks can be purchased onboard.


Thai AirAsia call centre is available daily from 8am to 9pm by using the numbers:
  • Malaysia +60 3 8775 4000
  • Thailand +66 2 515 9999
  • Indonesia 0804 1 333 333 (within Indonesia only) or +62 21 8089 9099
  • Singapore +65 6733 9933
  • China +86 59 2516 7777
  • Australia 1300 760 330
  • Others +60 3 8660 4343 (please dial your international prefix followed by the phone number)