SKYMILES HELP

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Name/Email Changes and Updates

Updating Your Email Address

Updating your primary or secondary email address can be done by logging in and going to My Profile. If you do not know your primary email address, or no longer have access to that email, you can:

  • Log in using your SkyMiles account number or Username and go to My Profile to update your email address
  • Answer your security questions by selecting "Forgot Your Password?" on the login screen, entering your SkyMiles Number, Email Address, or Username, and selecting the Security Questions option. Once this is complete, go to My Profile to update your email address

If you are updating your primary email address and cannot access your account in any of the above ways, please see the Legal Name Change/Primary Email Change section.

Middle Name Change

No documentation is required to update your account to change or include your middle name:

  • Add middle name
  • Change middle initial to full name
  • Change full name to middle initial

You may do this by contacting us by phone and verifying your identity.

Legal Name Change/Primary Email Change

Updating your account information due to a legal name change requires a copy of supporting legal documentation (e.g.: court order, marriage certificate, divorce certificate). Updating your primary email address requires a copy of identity verification documentation (e.g.: license, passport). You can submit the change and documentation:

  • Online, through our Comment / Complaint form (JPG, PNG, or PDF formats are accepted):
    • Category > Ask A Question
    • Subcategory > SkyMiles Account
    • Subcategory2 > Update SkyMiles Account
  • Via fax, to:
    • Medallion Members: 404-715-9220
    • General Members: 404-773-1945
  • Or through mail:

                          Delta Air Lines
                          Dept 654
                          P.O. Box 20532
                          Atlanta, GA 30320-2532