CROSSOVER REWARDS™ FAQS

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    • If the flight departure date or stay check-out date is on or before July 15, 2018, then yes, benefits will be honored. However, if the flight departure date or stay check-out date is after July 15, 2018, then benefits will not be honored, regardless of booking date. For multi-leg flight itineraries, all Crossover Rewards benefits will be honored for any leg or legs that depart on or before July 15. As an example: for a round-trip flight that departs on July 14 and returns on July 16, the outbound departure leg will qualify for Crossover Rewards benefits but the return flight will not. All flight departure dates and hotel check-out dates are determined by local time at origin of flight departure or hotel stay.

    • Unfortunately, no. The Crossover Rewards program will continue through July 15, 2018 with current benefits being honored through that date. SPG hotel stays with a check-out date after July 15, 2018 will not be eligible for miles or benefits under the Crossover RewardsTM program.

    • Unfortunately, no. The Crossover Rewards program will continue through July 15, 2018 with current benefits being honored through that date. Delta flights departing after July 15, 2018will not be eligible for Starpoint earning or flight benefits under the Crossover RewardsTM program.

    • Yes. Enrollment into Crossover Rewards will remain available through July 14, 2018 through crossoverrewards.com but benefits will be honored on flights and stays through July 15, 2018 regardless of date of enrollment into the program.

    • Yes. Independent from Crossover RewardsTM, through our partnership with SPG, all SkyMiles Members can earn miles on SPG stays by choosing to earn miles instead of Starpoints. Click Here and visit the Starwood Preferred Guest  (SPG) section for more details on how to set up your earning preferences to earn miles with SPG.

    • We remain committed to ensuring that SkyMiles Members enjoy a rewarding loyalty program. Stay tuned for details as we continue to work towards improving your SkyMiles experience and find new ways for you to earn miles and enjoy added value with our program and our partners.