TRAVEL AGENCY EXCEPTION FORM – REFUND/ECREDIT

For Travel Agent Use Only

In order to better service customers whose flights have been cancelled due to irregular operations caused by events (storms, floods, earthquakes, etc.), Delta is providing travel agency partners with the ability to request a refund provided there are no other alternatives and the passenger no longer wishes to travel. Refunds and eCredits will be issued according to the fare rules of your ticket and applicable waivers.

Travel agencies are requested to process a refund via their ARC/BSP Report for wholly unused tickets; however, this form may be used to simplify the process for refunds that cannot be processed via the ARC/BSP Report. Please note that requests received outside of an event will not be processed.

Delta will issue refunds within seven business days for domestic credit card purchases. The refund may take up to two billing cycles before it is reflected on a credit card statement. Refunded tickets purchased using cash or a check will be processed within 20 business days.

Note: Please submit one form per Passenger Name Record (PNR) and event.

Step 1 | Travel Agent Information

*Required
 
 
 
 
 

Step 2 | Passenger Information

 

Passenger 1

 
 
 

Passenger 2

 
 

Passenger 3

 
 

Passenger 4

 
 

Step 3 | Flight Information

 
Select Flight date must be in mm/dd/yyyy format
 
 

Step 4 | Request

Segment Requested for Refund or eCredit
 
 
 
 
 
*Where should this request be submitted?

Note: Your request is subject to additional audits. The use of this form does not guarantee a request fulfillment. Refunds and credits will be issued according to the fare rules of your ticket and applicable waivers.

Paper Ticket

If you have a paper ticket, you can submit the unused portions of your ticket to the Delta Passenger Refunds Department at the following addresses:

Via U.S. Postal Service:
Delta Air Lines, Inc.
Passenger Refunds
Post Office Box 20537
Atlanta, Georgia 30320-2537

Via Courier Service:
Delta Air Lines, Inc.
Passenger Refunds
700 South Central Avenue
Hapeville, GA 30354

Please be sure to include:

  • Your full name, address and daytime phone number.
  • A brief explanation of why you are requesting a refund or eCredit.
  • The unused portion (coupons) of your ticket booklet.
  • Your passenger receipt (coupon) from your ticket booklet.
  • Any other documentation you feel necessary for consideration of your request.

Request Status

To check the status of your refund or eCredit and for questions, call:

  • 800-847-0578 within the U.S. or Canada.
  • 404-715-5417 within Atlanta, Georgia or outside the U.S. and Canada.

Note: Hours are 8:00am-5:00pm Eastern Standard Time // Monday-Friday.