TRAVEL AGENCY EXCEPTION FORM – REFUND/ECREDIT
For Travel Agent Use Only
In order to better service customers whose flights have been cancelled due to irregular operations caused by events (storms, floods, earthquakes, etc.), Delta is providing travel agency partners with the ability to request a refund provided there are no other alternatives and the passenger no longer wishes to travel. Refunds and eCredits will be issued according to the fare rules of your ticket and applicable waivers.
Travel agencies are requested to process a refund via their ARC/BSP Report for wholly unused tickets; however, this form may be used to simplify the process for refunds that cannot be processed via the ARC/BSP Report. Please note that requests received outside of an event will not be processed.
Delta will issue refunds for eligible tickets typically within 7 business days for domestic credit/debit card purchases. Once processed, the refund may take up to two billing cycles before it is reflected on your credit/debit card statement. Refunds for eligible tickets purchased with cash or check will be processed typically within 20 business days. If you instead qualify for an eCredit, it will be added to your account on delta.com and can also be retrieved using your Ticket Number within 7 business days.
Note: Please submit one form per Passenger Name Record (PNR) and event.