Our Commitment to Flying Safely Together

The Delta CareStandard℠ focuses on creating a safer travel experience for everyone. As part of that effort, we’ve implemented a number of protections for our employees, including a robust testing and vaccination program and requiring all customer-facing employees to wear a face mask at all times. We are also requiring all customers to confirm at check-in that they and any persons in their itinerary do not have symptoms of, have not knowingly been exposed to, and have not been diagnosed with COVID-19 in the past 10 days, and that they will wear a face mask  throughout their travel, even if they have been vaccinated.

If you cannot comply with these requirements, we’ll ask you to adjust your travel plans to a time that will be safer for you to fly.  

Please note that the health requirements below are in addition to any government-imposed requirements specified by your origin, connecting airport or destination.

Your Commitment to Safety

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1.  Customers who have knowingly been exposed to COVID-19 in the past 10 days may not travel.

To protect the safety of all our customers and employees, anyone who knows they have been exposed to COVID-19 in the past ten days may not travel. To travel with us, you must agree that you are not aware that you and, to your knowledge, those in your itinerary have been exposed to someone with COVID-19 in the past 10 days. Customers who have been fully vaccinated for at least 2 weeks, or have had COVID-19 within the last 90 days and have fully recovered so that they are not contagious, may travel at any time after exposure as long as they are symptom free.                               

Exposure is considered:

  • Any face-to-face contact with an infected individual, or
  • Sustained contact for 15+ minutes, at less than 6 feet, within 48 hours prior to the individual’s symptom onset or while symptomatic

View the Center for Disease Control and Prevention’s guidance for definition of exposure, opens in a new window to make sure it is safe for you to fly.

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2. Customers diagnosed with COVID-19 or experiencing symptoms of COVID-19 will not be permitted to fly.

To protect the well-being of all our customers and employees, we ask that you and those in your itinerary make an evaluation of your health prior to travel.

By traveling with us, you commit that you and, to your knowledge, those in your itinerary have not been diagnosed with COVID-19 within the past 10 days. You also commit that you and, to your knowledge, those in your itinerary have not experienced onset of any primary COVID-19 symptoms within the past 10 days:

  • A fever of 100.4 degrees F or higher
  • Feeling feverish
  • New persistent coughing
  • Shortness of breath or breathing difficulties
  • Loss of taste or smell

View the Center for Disease Control and Prevention’s full list of symptoms, opens in a new window to make sure it is safe for you to fly.

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3. For everyone's safety, each person is required to wear a face mask.

It is Delta’s policy and federal law that Delta customers, employees and partners wear face masks at all times while in the airport and when using public transit, during boarding and deplaning, and for the duration of the flight. Those who have received a COVID-19 vaccination are still required to wear a mask. Children under the age of two are exempt from the mask requirement. Disposable surgical or medical masks, cloth masks with tightly woven fabric, (2 or 3 ply masks are recommended), valve-free respirator masks (N95 or KN95), fabric masks with a clear plastic window and gaiters with two layers (single layer gaiters should be doubled over) are permitted. 

We recommend reviewing Delta’s full mask policy, which includes more information on masks or face coverings that are not permitted.

If you encounter any issues with these commitments while at the airport or on board, please ask to speak with a Complaint Resolution Official (CRO). These Delta representatives are trained and ready to assist you.

If You Are Unable to Fly For These Reasons

If you cannot complete the health acknowledgment, you’ll be able to cancel or change your flight to a later date when you can fly safely, and any change fees will be waived. If you cancel your flight, you will be issued an eCredit that can be applied toward future travel with Delta. Please note that if you change your flight to a different date or destination, any fare difference will apply. If you have a Basic Economy ticket and need to cancel your flight because you are unable to complete the Safety Commitment, you will need to contact Reservations.