Frequently Asked Questions

Will I be charged a change fee when booking a new trip where I am changing my origin or destination? 

Change fees have been waived for all tickets purchased on or before April 30, 2021, and there are no change fees for tickets purchased on or after May 1, 2021 when you purchase Main Cabin or above originating from North America. For tickets where travel begins outside of North America, we continue to offer waived change and cancellation fees. With no change fees, you have the flexibility to change the date, time or location of your trip prior to departure. 

Your current flight value will be applied toward your new flight. However, if you change your flight, the cost of your new flight may be more than the original price you paid. In this case, you will be responsible for paying the difference in price. In cases where the price of your new flight is less than the original price you paid, you will receive an eCredit for the difference in price between your original flight and the price of your new flight.  

As a reminder, Basic Economy tickets cannot be changed, but you may cancel before departure for a cancellation charge which is deducted from the value of your ticket; remaining value will be issued as an eCredit.  

Visit My Trips or the Fly Delta app to make your changes.  

What if my ticket is about to expire?

Delta tickets normally expire one year from the date of purchase. However, for additional flexibility, all tickets expiring in 2022 and all new tickets purchased in 2022 will be able to be rebooked through December 31, 2023 for travel now through 2024. When you are ready to use your eCredit, visit delta.com/redeem or the Fly Delta app where you’ll be able to verify the existing value/expiration date information and apply the eCredit at the time of purchase. 

Rest assured that we are at work updating all tickets with their extended validity later this year. As we make this update, you can continue to book tickets for travel anytime in 2022 or 2023 with your existing eCredits.

For more details about waiver eligibility and terms, visit delta.com/waivers.

How does Delta’s change policy impact my current ticket?

Enjoy more peace of mind with no change fees when you purchase a Main Cabin ticket or higher on flights originating from North America. For tickets where travel begins outside of North America, we continue to offer waived change and cancellation fees.

If you change your flight, the cost of your new flight may be more than the original price. In this case, you will be responsible for the difference in price. In cases where the price of your new flight is less than the original price or if you choose to cancel your flight before departure, you will receive an eCredit for the difference between the price of your original ticket and the price of your new ticket.

I am changing my flight, why am I still being charged?

While Delta has eliminated change fees, there may be times when your new flight may cost more than your original. In that case you would need to pay the difference. Additionally, Basic Economy fares are non-changeable, but may be canceled before departure for a cancellation charge. Any remaining value will be issued as an eCredit.*

*Excludes tickets issued for travel originating in Mexico, which cannot be canceled or changed. For tickets issued for travel originating in Korea, tickets will be refunded to original form of payment after deducting the cancellation charge. For tickets issued for travel originating in Europe, the cancellation charge is €150. For tickets issued for travel originating in Africa, Middle East and India, the cancellation charge is $199. However, Delta has extended its 2021 Basic Economy Changeability Waiver for travel originating in Europe, Africa, Middle East and India departing until January 31, 2022, so that affected customers may change or cancel their flight without incurring a cancellation charge.    

What happens if my new flight costs less than my original flight?  

If you select a new flight that is less than the price of your original flight, you will receive an eCredit for the difference that you can redeem toward future travel.

Can I request a refund if my flight has been canceled or significantly delayed?

In keeping with our longstanding policy, if we cancel or significantly delay a flight, we will first attempt to rebook you on an alternate flight, if one is available.  

If we cannot find an alternate flight and we cancel the reservation for you, or if you choose to cancel the alternative itinerary we have selected for you, you have a couple of options: 

• An eCredit for the value of the ticket; or
• If you prefer, you may request a refund to your original form of payment

Is Delta blocking seats?

As of May 1, 2021 we are no longer blocking middle seats. Visit My Trips to view the seat map for your flight. The seat map for your flight will have a Seat Key/Legend to view available seats. Seats are still assigned through the boarding process. When you see the seat as “occupied,” this means the seat is already taken by another passenger.

How will Medallion® Complimentary Upgrades be handled?

Medallion Members will be cleared for Complimentary Upgrades to Delta One (within the U.S. 50), First Class and Delta Comfort+ based on their designated clearance window in priority order, availability and other measures we have implemented – like reducing the number of passengers per flight – to create space onboard and provide a safer environment for our customers and employees.

If Members do not wish to be automatically upgraded or instead prefer to select their own seat on the seat map during their designated clearance window, they can opt out of all automatic Complimentary Upgrades in the Preferences section of My Profile on delta.com or set individual flight preferences in My Trips. As always, Members can use the seat map to select any available seat across the seat map – even after an automatic Complimentary Upgrade has been processed.

Do I have to wear a face mask when traveling?

Face masks are no longer required inside domestic airports, on U.S. domestic flights and on most international flights.

We recommend reviewing Delta’s mask policy, which includes more information on mask usage. Please continue to bring a mask with you for international travel, because it may be required for some destinations based on their laws and requirements.

How is Delta sanitizing its aircraft?

Crews use electrostatic sprayers to sanitize aircraft interiors from floor to ceiling with a high-grade disinfectant. Cleaning crews then perform extensive manual cleaning procedures to wipe down cabin surfaces including seats, consoles, seatback screens, windows, doors, lavatories and other high-touch areas of the cabin.  

Check out more details about Delta’s aircraft cleaning and sanitizing procedures.

Why should I add Allianz® Trip Protection to my flight at checkout?

Get cash back for covered trip cancellations and interruptions, emergency medical costs, lost or damaged luggage, and more. Certain, limited-time claim accommodations, opens in a new window are also being made, such as if you get sick with COVID-19 and can’t fly. Already booked your flight? You may still be able to protect your trip on your MyTrips page. Terms apply; coverage may vary in some countries or regions.

What should I do if I need a passport or need to renew my passport? 

If you  are a U.S. citizen and need to receive or renew your passport ahead of international travel, please visit the U.S. Department of State’s travel website, opens in a new window, to fill out the necessary forms. Be sure to give yourself plenty of time as passport processing often takes several months and could take longer during peak travel periods. Be sure to give yourself plenty of time as passport processing can take as long as 14 weeks for routine requests and 10 weeks for expedited service.

Why is Delta making so many schedule adjustments?

The pandemic has significantly changed demand for travel – and demand continues to fluctuate based on a range of factors. Our teams are constantly monitoring demand trends alongside the evolving phases of reopening and travel restrictions in individual markets. We’re also listening to our customers about where they want to fly when they’re ready, so we can ensure our schedule is meeting their needs.

Why is Delta canceling flights weeks or months in advance?

As the pandemic evolves and customer demand and travel restrictions fluctuate, we must continue to make difficult decisions about where we fly and how often. While our schedule is reduced, we nevertheless hope to serve every customer who chooses Delta.

If your flight’s been canceled, rest assured the value of your ticket won’t be lost. You will receive an eCredit for the value of your ticket. Find more information on rebooking with eCredits here. Or if you prefer, you may request a refund to your original form of payment.

Where is Delta flying in the months ahead?

To help you plan your next trip, visit the Delta Discover Map. We continue to make adjustments to our flight schedule in response to the recent events and encourage you to check back for weekly updates.

How do I know what travel restrictions might affect my trip?

We are continuously monitoring safety and security protocols to ensure you have the latest information for your destination's specific entry and exit requirements. Visit the Delta Discover Map to learn more about current travel restrictions, and for resources to help you arrive prepared.

What happens if I am already traveling and new travel restrictions are applied?

We have teams working around the clock to reach out to these customers, so you should hear from us in the coming days. If you are traveling or need to accelerate your return flight to be in the next 72 hours, please visit My Trips.

Can minors and unaccompanied minors (UMNRs) travel internationally at this time?

Yes.  International UMNR travel resumed April 1, 2021. However, there are some restrictions on travel based on individual country requirements or travel on other airlines.  Contact Reservations at 800-325-8847 for more detail related to international travel for UMNRs. 

Can minors and UMNRs travel domestically at this time?

Yes. Minor travel domestically has not been impacted.

What are the travel requirements for entry into the United States from a foreign destination?

COVID-19 testing is not  required for most travelers entering or connecting through the U.S. Travelers who are not U.S. citizens or permanent residents are still required to complete an attestation confirming they are fully vaccinated, and contact tracing remains in place for everyone..  

Review full requirements and exceptions. 

What are the new testing requirements to travel to the United States and where can I get tested?

Effective December 6, 2021, all customers ages 2 and up traveling to or connecting through the U.S. must have proof of a negative COVID-19 test taken within 1 day before departure. A negative antigen or PCR test is accepted. Testing providers can be found at Testing Resources. 

If you have recently recovered from COVID-19 you can travel with a positive test (taken within the past 90 days before travel) and a letter from a licensed healthcare provider or public health official stating that the customer has been cleared for travel, in lieu of the negative COVID test result. 

What should I know when traveling with a partner airline?

Our partner airlines have introduced measures to ensure a hassle-free, seamless experience from start to finish with an increased focus on cleanliness and your safety. Visit our partners’ websites for all the latest information. 

Aeromexico , opens in a new window
Air France , opens in a new window
China Eastern, opens in a new window 
KLM , opens in a new window
Korean Air, opens in a new window 
LATAM , opens in a new window
Virgin Atlantic , opens in a new window
WestJet, opens in a new window

What if I need to change or cancel my Delta Vacations reservation?

If you need to change or cancel your Delta Vacations reservation, you can manage your booking in My Trips or call 1-800-800-1504. If you booked through a travel agency, please contact your Travel Agent directly.

What if I need to change or cancel my hotel or rental car reservation?

Hotel Reservations: 

If you need to change or cancel your hotel reservation, you can use your confirmation number to Find Your Booking and manage your reservation, call 1-866-204-0280 or reply to your original booking confirmation email. 

Rental Car Reservations: 

To make changes to your car rental reservation, you can manage your booking in My Trips or call the rental car company directly.

What if I did not purchase my ticket via delta.com but through a third-party travel agency?

If you purchased a ticket from a third-party travel agency and you end up needing to make a change or cancellation, please refer directly to your travel agent for servicing/assistance.

What if I am having trouble changing travel using My Trips?

Message us

You can also call our Reservations team at 1 (800) 221-1212 to change your plans.

When should I call for assistance?

We encourage you to explore your options in My Trips if the scenarios below do not apply to your ticket. However, there are some tickets that cannot be changed online, these include:   

• A form of payment used includes a combination of cash and miles or an upgrade using miles or certificates
• An adult traveling with an infant in arms   
• Tickets that are sold or ticketed by another airline – generally, this means your flight number will start with something other than "DL", except for SkyMiles Award Travel operated by a Delta airline partner
• Your form of payment includes Companion Certificates from eligible Delta SkyMiles American Express Cards, if your booking or travel dates fall under an applicable coronavirus waiver and you would like to cancel your trip, please visit My Trips – to change your trip please call Delta Reservations

If you are ready to book your new trip now and don’t yet see your eCredit or have an issue booking on delta.com, please have your old ticket number ready when you call our Reservations team. Your ticket number is a 13-digit number beginning with 006. You can locate the ticket number on your emailed flight purchase receipt.