We completely understand. We understand that your plans may change, you can change or cancel your travel without a change fee or Award redeposit fee. If you cancel your flight, the value of the ticket(s) will become an eCredit to use toward a future Delta flight*. If there is a difference in price, the fare difference will apply. As a reminder, Basic Economy purchases are final, meaning tickets are not changeable or refundable. This means that you will not receive an eCredit for canceling your Basic Economy ticket purchased after April 30, 2021.
*For additional flexibility, all tickets expiring in 2021 and all new tickets purchased in 2021 will expire on December 31, 2022. You can find more details at delta.com/waivers.
No, change fees have been waived for all tickets purchased on or before April 30, 2021 and there are no change fees when you purchase Main Cabin , Delta Comfort+, First Class, Delta Premium Select or Delta One on flights originating from North America. For all Delta tickets where travel begins outside of North America, we continue to offer waived change fees except for Basic Economy fares, which are not changeable.
Your current flight value will be applied toward your new flight. However, if you change your flight, the cost of your new flight may be more than the original price you paid. In this case, you will be responsible for paying the difference in price. In cases where the price of your new flight is less than the original price you paid, you will receive an eCredit for the difference in price between your original flight and the price of your new flight.
As a reminder, Basic Economy purchases are final, meaning these tickets are not changeable** or refundable.
Visit My Trips or the Fly Delta app to make your changes.
**Some Basic Economy tickets originating from Europe, Africa, and other international markets may be changeable for a fee. Check the ticket restrictions for details.
Delta tickets normally expire one year from the date of purchase. However, for additional flexibility, all tickets expiring in 2021 and all new tickets purchased in 2021 will expire on December 31, 2022. When you are ready to use your eCredit, visit delta.com/redeem or the Fly Delta app where you’ll be able to verify the existing value/expiration date information and apply the eCredit at the time of purchase.
For more details about waiver eligibility and terms, visit delta.com/waivers.
Enjoy more peace of mind with no change fees when you purchase Main Cabin, Delta Comfort+, First Class, Delta Premium Select or Delta One on flights originating from North America. For all Delta tickets where travel begins outside of North America, we continue to offer waived change fees except for Basic Economy fares, which are not changeable.
If you change your flight, the cost of your new flight may be more than the original price. In this case, you will be responsible for the difference in price. In cases where the price of your new flight is less than the original price or if you choose to cancel your flight before departure, you will receive an eCredit for the difference between the price of your original ticket and the price of your new ticket.
*Basic Economy purchases are final, meaning these tickets are not changeable or refundable if purchased after the expiration of our current COVID-19 travel waiver on April 30, 2021.
In keeping with our longstanding policy, if we cancel or significantly delay a flight, we will first attempt to rebook you on an alternate flight, if one is available.
If we cannot find an alternate flight and we cancel the reservation for you, or if you choose to cancel the alternative itinerary we have selected for you, you have a couple of options:
- An eCredit for the value of the ticket; or
- If you prefer, you may request a refund to your original form of payment
The same rules apply whether a flight is booked with cash, miles or using a Companion Certificate.
For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee.
All Companion Certificates that were active as of March 1, 2020, have been extended by 6 months or more from the original expiration. To cancel your trip and use your Companion Certificate for a future booking, please visit My Trips. You can also call our Reservations team at 1 (800) 221-1212 to change your trip.
Medallion Members will be cleared for Complimentary Upgrades to Delta One (within the U.S. 50), First Class and Delta Comfort+ based on their designated clearance window in priority order, availability and other measures we have implemented – like reducing the number of passengers per flight – to create space onboard and provide a safer environment for our customers and employees.
If Members do not wish to be automatically upgraded or instead prefer to select their own seat on the seat map during their designated clearance window, they can opt out of all automatic Complimentary Upgrades in the Preferences section of My Profile on delta.com or set individual flight preferences in My Trips. As always, Members can use the seat map to select any available seat across the seat map – even after an automatic Complimentary Upgrade has been processed.
It is Delta’s policy and federal law that all customers, employees and partners are required to wear face masks at all times while in the airport and when using public transit, during boarding and deplaning, and for the duration of the flight. Those who have received a COVID-19 vaccination are still required to wear a mask.
Permitted masks include disposable surgical or medical masks, cloth masks with tightly woven fabric, (2 or 3 ply masks are recommended), valve-free respirator masks (N95 or KN95), fabric masks with a clear plastic window and gaiters with two layers (single layer gaiters should be doubled over). The following are not permitted: any mask with an exhaust valve, masks with slits, punctures or holes, bandanas, scarves, ski masks, and balaclavas, novel and battery-operated masks that do not meet the specifications of the permitted masks mentioned above.
If you’re traveling with one of our trusted partners, learn more about the measures each one is taking to keep you safe.
Customers with a disability who cannot wear a mask for reasons related to their individual disability are strongly encouraged to reconsider travel or should be prepared to complete a ‘Clearance-to-Fly’ process prior to departure at the airport. If you are a customer with a disability who requires this exemption, please arrive early to complete the process during check-in to avoid missing your flight. This process can take over one hour, and requests are now evaluated pursuant to the CDC and TSA’s federal mask requirement for air transportation (adopted in February 2021). Mask exemptions only apply for travel onboard flights operated by Delta Air Lines and Delta Connection and do not exempt customers from any requirements that may be imposed by governments, including local, state or foreign countries, (at the origin or destination) or from requirements on other airlines. An exemption request is required for each unique itinerary, and each request is conducted on a case-by-case basis pursuant to law. Please consult your departure, connection and arrival locations for local mask mandate requirements.
Any false claims of a disability to obtain an exemption from wearing a mask or face coverings may result in the suspension of travel privileges on any Delta flight for the duration of the mask/face covering requirement and may be reported to appropriate government authorities.
Crews use electrostatic sprayers to sanitize aircraft interiors from floor to ceiling with a high-grade disinfectant. Cleaning crews then perform extensive manual cleaning procedures to wipe down cabin surfaces including seats, consoles, seatback screens, windows, doors, lavatories and other high-touch areas of the cabin.
Check out more details about Delta’s aircraft cleaning and sanitizing procedures.
Destinations & Travel Restrictions
As the pandemic evolves and customer demand and travel restrictions fluctuate, we must continue to make difficult decisions about where we fly and how often. While our schedule is reduced, we nevertheless hope to serve every customer who chooses Delta.
If your flight’s been canceled, rest assured the value of your ticket won’t be lost. You will receive an eCredit for the value of your ticket. Find more information on rebooking with eCredits here. Or if you prefer, you may request a refund to your original form of payment.
Partner Airlines & Travel Affiliates
Our partner airlines have introduced measures to ensure a hassle-free, seamless experience from start to finish with an increased focus on cleanliness and your safety. Visit our partners’ websites for all the latest information.
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China Eastern, opens in a new window
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If you need to change or cancel your hotel reservation, you can use your confirmation number to Find Your Booking and manage your reservation, call 1-866-204-0280 or reply to your original booking confirmation email.
Rental Car Reservations:
To make changes to your car rental reservation, you can manage your booking in My Trips or call the rental car company directly.
We encourage you to explore your options in My Trips if the scenarios below do not apply to your ticket. However, there are some tickets that cannot be changed online, these include:
- A form of payment used includes a combination of cash and miles or an upgrade using miles or certificates
- An adult traveling with an infant in arms
- Tickets that are sold or ticketed by another airline – generally, this means your flight number will start with something other than "DL", except for SkyMiles Award Travel operated by a Delta airline partner
- Your form of payment includes Companion Certificates from eligible Delta SkyMiles American Express Cards, if your booking or travel dates fall under an applicable coronavirus waiver and you would like to cancel your trip, please visit My Trips – to change your trip please call Delta Reservations
If you are ready to book your new trip now and don’t yet see your eCredit or have an issue booking on delta.com, please have your old ticket number ready when you call our Reservations team. Your ticket number is a 13-digit number beginning with 006. You can locate the ticket number on your emailed flight purchase receipt.