Exchange Your Upgrade Certificates

PROMOTION DETAILS

We understand the changes to Upgrade Certificate may impact your Choice Benefits selection. If you no longer wish to use Upgrade Certificates because of the policy change, open and unused Upgrade Certificates selected prior to November 15, 2021 can be redeemed (as a one-time exception) for miles by July 31, 2022.

A few things to know about the exchange process:

Certificate Type Miles Exchanged Per Certificate
Global Upgrade Certificate 8,000
Regional Upgrade Certificate 4,000

*Please select your reward to the left- Note: Once the selection is made, it is final.

  • To view your open Upgrade Certificates, visit My Profile? on delta.com under Certificates, eCredits and Vouchers.
    • Only open Upgrade Certificates will be eligible for this exchange. Upgrade Certificates that are closed, will not be exchanged.
    • You can not exchange a portion of your Global or Regional Upgrade Certificates. If you submit to exchange, all unused certificates in your account will be exchanged.  
      • You can only select one exchange option on the right of this page: "Exchange All Global Upgrade Certificates" or "Exchange All Regional Upgrade Certificates" or "Exchange Global & Regional Upgrade Certificates"
    • You can not exchange a portion of your Global or Regional Upgrade Certificates. If you submit to exchange, all unused certificates in your account will be exchanged.  
  • If you have previously applied an Upgrade Certificate and are on the waitlist, there are a few things to know:
    • If you were added to the waitlist for Delta One at the time of requesting to use your Global Upgrade Certificate and are cleared before February 1, 2022, then the current policy would apply. If you are not cleared until on or after February 1, 2022, then the new policy would apply.
    • If you are currently on the waitlist and would like to exchange your Upgrade Certificates, you must call Reservations to remove yourself from the waitlist. If you remove yourself from the waitlist and exchange your certificates, you will no longer be eligible for an upgrade and will receive miles as part of the exchange process.  
  • If you submit your request by December 31, 2021, your miles will be deposited by January 31, 2022. 
  • If you submit your request after January 1, 2022, your miles will be deposited within 4 weeks of your request .

As a reminder, beginning on February 1, 2022, the following changes will be made to your Upgrade Certificates: 

  • All new Upgrade Certificates selected must be redeemed in the Medallion year in which they were selected and can only be upgraded to one cabin above your purchased ticket. 

  • With these changes, you'll see more premium seats eligible for upgrades with Global Upgrade Certificates as we expand our Delta Premium Select cabin across all long-haul international flights - offering elevated service, comfort and more opportunities to redeem. 

  • As a reminder, Upgrade Certificates can now also be redeemed on Award, Miles+Cash and multiple passenger tickets as well as Delta Vacations packages. 



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Global and Regional Upgrade Exchange Terms & Conditions

Eligibility: Only SkyMiles Members with unused, active Upgrade Certificate(s) selected prior to November 15, 2021 are eligible to participate in this offer. This offer is non-transferable.

Offer: SkyMiles Members who currently have unused, active Upgrade Certificate(s) selected prior to November 15, 2021 can request to redeem the unused, active Upgrade Certificate(s) for miles by July 31, 2022 (as a one-time exception). Regional Upgrade Certificates will be exchanged for 4,000 miles per certificate. Global Upgrade Certificates will be exchanged for 8,000 miles per certificate. 

Promotional Fulfillment: Miles requested for exchange by December 31, 2021, will be deposited to your SkyMiles account by January 31, 2022. Miles requested for exchange after January 1, 2022, will be deposited to your SkyMiles account within 2-4 weeks of your request. Miles will not count towards Medallion Qualification Miles?(MQMs).  All exchanges are final and irreversible.  By exchanging your certificates, you release any claims or requests for compensation you may have associated with your certificates. 

All SkyMiles program rules apply. To review the rules, please visit Membership Guide & Program Rules.  All exchanges are final and irreversible.  By exchanging your certificates, you waive and release any claims or requests for compensation you may have associated with your certificates. Offers void where prohibited by law. Other restrictions may apply. Offers subject to change without notice. Please refer Delta customer service representative to 97060512.

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