Coronavirus Update Center 

Taking care of you is at the center of everything we do. At every step of your travel journey, our priority - you - remains the same. To ensure we provide you with the most flexible and safest travel experience, we're making several changes to best serve you during this time.  

 

 

 

Latest Updates as of: Thursday, October 1, 2020 


Changing Change
Delta is making it easier for customers to book, change or cancel their travel plans by eliminating change fees and Award redeposit fees permanently for tickets purchased for travel within the U.S., Puerto Rico and the U.S. Virgin Islands (excluding Basic Economy tickets).

 

  • Added Measures for Your Safety:  Masks, or appropriate face coverings will be required for all Delta employees and customers starting at the check-in lobby and across Delta touchpoints including Delta Sky Clubs, boarding gate areas, jet bridges and on board the aircraft for the duration of the flight, aligning with best practice guidelines from the CDC, opens in a new window
  • Extending Your Benefits: 2020 Medallion® Status has been extended for an additional year through January 31, 2022.
  • Flexibility in Times of Change: Delta is now extending the ability to plan and re-book travel affected by coronavirus through December 2022 (for tickets purchased before April 17, 2020), making eligible tickets redeemable for a longer period
  • Revised Onboard Services: Delta has added new modifications to its onboard services to give customers the safest experience possible.
  • Travel Restrictions: Stay informed on any restrictions in travel at both your origin and destination. We recommend that you always check your destination state's website for any specific quarantine policies.
  • Delta Sky Clubs: Select Delta Sky Clubs have temporarily been closed in an effort to consolidate services. For a list of which Clubs are still open, visit our Delta Sky Club update center.
  • eCredits: Delta continues to offer eCredits for canceled flights. If you're uncertain of future travel plans, we recommend canceling and rebooking once your new travel plans are confirmed. 

 

 

 

TRAVEL FLEXIBILITY

Updates, Waivers and eCredits


Can I Change or Cancel My Flight?

It‘s easy to cancel, make changes or rebook online. Visit My Trips to make changes to your flight(s) any time before your travel date. We’re now waiving change fees and Award redeposit fees providing greater flexibility to travel using eCredits through December 31, 2022, for customers who purchased their ticket before April 17, 2020, and are scheduled to travel through March 31, 2021. 

Tickets purchased between March 1 and December 31, 2020, can be changed without a change fee or Award redeposit fees for a year from the date you purchased it.

Learn more and find out if your upcoming flight qualifies

 

How Do I Change or Cancel My Flight?

If your trip has been impacted by coronavirus, it's easy to cancel or change your flights in My Trips.  

If you’re uncertain of future travel plans, we recommend canceling and rebooking once your new travel plans are confirmed. The value of your ticket will become an eCredit for future use. 

Follow our step-by-step guide to modify your flight

 

How Do I Use My eCredit to Rebook Later?

If you have an eCredit, go to delta.com/redeem where you’ll be able to apply that eCredit at the time of purchase. You can use your ticket number to find your eCredit. For step-by-step instructions, visit our how-to-page. 

All qualifying eCredits (those from tickets purchased before April 17, 2020, for travel March 1, 2020, through March 31, 2021) will be automatically extended to December 2022 so there’s no action needed on your part. If your eCredit for canceled travel has not yet been processed or extended, or is temporarily displaying incorrectly, there is no need to call. Rest assured your flight value is secure and will be ready to redeem online when you need it.  

 

What are the Current Travel Requirements for Each Destination?

We continue to monitor the latest safety and security protocols to inform you of new guidelines and travel requirements that may be applicable during your trip. We recommend before traveling, that you check with local airports of origin and destination to ensure you have the latest information.

TRAVEL FLEXIBILITY

Peace-of-Mind Purchasing


Traveling With Us

Setting the Standard for Safer Travel 


At every step of your travel journey, we're putting measures in place to help keep you safe and give you more peace of mind. Explore the ways we're providing a safer flight experience starting at check-in.
Traveling With Us

Current Destinations


CARING FOR YOU

SkyMiles Program Updates


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