Cancel or Refund Your Flight

If your plans change and you booked a non-refundable ticket, you can cancel your ticket for an eCredit minus any applicable cancellation fees. Classic and Basic tickets are nonrefundable. Please be sure to cancel your flight prior to departure. Non-refundable tickets not changed or canceled prior to departure will have no remaining value. 

How to Cancel a Non-Refundable Ticket 

1. Visit My Trips on delta.com and select “Need to Cancel?”
2. Choose “Start Flight Cancellation”
3. Follow the remaining steps through the cancellation process

Some ticket types don’t have cancellation fees, such as:  

• Delta Main Classic and above tickets for travel within the US, Puerto Rico and the US Virgin Islands
• Delta Main Classic and above tickets for travel originating in the US and Canada to anywhere in the world (including flights operated by joint venture and codeshare partners)
• Delta Main Basic (Basic Economy) tickets are excluded

Cancellation fees will be deducted from your ticket value, and you'll receive the remainder as an eCredit. Your eCredit will expire 1 year from purchase date, unless your ticket terms state otherwise. View applicable fees for your specific route on our Baggage & Travel Fees page.

View applicable fees for your specific route on our Baggage & Travel Fees page.

If you've purchased an Extra ticket or a refundable ticket and your plans change, you can cancel before your flight for a full refund. 

How to Cancel an Extra/Refundable Ticket

1. Go to My Trips on delta.com
2. Select your flight
3. Select “Need to Cancel?”
4. Choose “Start Flight Cancellation”
5. Follow the steps to complete your cancellation

Your refund will be processed automatically to your original form of payment. If you’ve already canceled your refundable ticket or requested a refund that hasn’t arrived yet, you can check your refund status for updates.

If your flight was canceled or impacted by a significant delay or significant schedule change  (departure or arrival 3 hours or more earlier or later for domestic itineraries, or 6 hours or more for international itineraries), we automatically try to rebook you.

If you’re not satisfied with your rebooked flight, you can:

• Search for alternative flight options in Fly Delta or  My Trips, or 
• Cancel your rebooked flight for a refund of the unflown portion of your ticket and any pre-paid seat upgrade or Preferred Seat (and checked bag fees), or an eCredit valid for 5 years from issuance

If we can’t rebook you and you take no action within 24 hours, we’ll automatically refund you to your original payment method.

Request a Refund

Other Refund or eCredit Request Reasons

Complete the Travel Resolution Form for refund or eCredit requests such as:

• Cancellation due to a Serious Communicable Disease
• eCredit appeals
• Fare difference for alternative flight to accommodate wheelchair or scooter
• Fare difference for seat downgrade

If you’ve already submitted a refund request, you can check your refund status.

Refund Restrictions

Please note, we cannot issue refunds for:

• Non-refundable tickets that have not experienced a cancellation, significant delay or significant schedule change
• Tickets already used for travel
• Tickets purchased as part of a group reservation via a travel agency (please contact them directly)

If your doctor advises against travel due to a Serious Communicable Disease, you may qualify for:

• A transferable travel credit valid for 5 years, or
• In Delta’s discretion, a refund to your original form of payment

A $100 processing fee will be deducted. We require health documentation from your attending medical professional to process your request.

If you choose not to submit a Serious Communicable Disease eCredit or refund request, but instead do not wish to travel, you can still voluntarily cancel your ticket and receive an eCredit valid for 1 year from the date of issuance minus any applicable cancellation fees.

Review Eligibility

A Serious Communicable Disease is defined as a disease that can: 

• Cause serious health consequences (e.g., breathing problems, organ damage, neurological difficulties, or death)
• Be easily transmitted by casual contact (e.g., by sitting next to or talking to someone, shaking hands, or touching communal surfaces)

You may be eligible to cancel if:

• You have or might have contracted a Serious Communicable Disease, and a medical professional recommends you should not travel around others via public transit; or
• There is a public health emergency at the origin or destination of your itinerary, and you should not travel to protect your health from a Serious Communicable Disease

How to Request an eCredit or a Refund for a Serious Communicable Disease

1. Download the Medical Professional Attestation of Serious Communicable Disease PDF, opens in a new window
2. Review eligibility details listed on the form
3. Have your attending medical professional complete and sign the form
4. Submit your completed attestation form to Delta for review

If your flight was canceled or significantly delayed by 3 hours or more because of an issue caused by Delta (within our control), please submit a reimbursement request for reasonable meal expenses or for any reasonable hotel and transportation to/from the hotel if you were inconvenienced overnight while away from your home or destination. Once submitted, we’ll review your request, determine eligibility* and update you on the status.

Please note, we are unable to reimburse any expenses for the following:

• Expenses incurred due to air traffic control delays
• Expenses incurred due to weather delays 
• Prepaid expenses 
• Hotel expenses for stays in your home city or your destination city 
• Alternative transportation to your final destination 
• Lost wages 
• Ticket costs for missed connections on other airlines 
• Child or pet care
• Delta Sky Club® or other lounge fees

If you need to request reimbursement for a delayed, lost or damaged bag, visit our Delayed, Lost or Damaged Bags page.

Request Reimbursement

If you’ve already submitted a reimbursement request you can check the status of your request using your last name and case number.  

*Eligibility for refund and reimbursement requests through the Refund or Reimbursement Request form are limited to residents of the US and Canada only, for flight disruptions caused by factors within Delta’s control. For residents of countries other than the US and Canada, or for flights departing from an airport within the European Union, please submit requests through our Comment and Complaint form. All terms and conditions in Section 12 of the Customer Service Plan apply to reimbursement eligibility.

As part of our Customer Commitment for customers who book direct on delta.com or the Fly Delta app, Risk-Free Cancellation means that after you’ve purchased a qualifying eTicket, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees.

How to Cancel Risk-Free

1. Find Your Trip or Log In and go to My Trips 
2. Select the trip you need to cancel 
3. Click the "Need to Cancel?" button 
4. Select "Start Flight Cancellation" and follow the steps 
5. Receive a full refund, which will be automatically issued to your original form of payment

Delta will process the refund of your ticket when canceled within 24 hours of purchase, however, some banks or credit card issuers may initiate a hold of funds on your credit or debit card. We encourage you to contact your card issuer for their specific policies.

Cancel Risk-Free

Will I be refunded if I don't make it to my flight? 

We understand that plans change. If they do, please cancel or make changes in My Trips or the Fly Delta app before your flight departs to maintain the value of your ticket. Customers who do not show up for a flight without changing or canceling their reservation prior to departure will lose the value of their ticket, and we will cancel all remaining flights in the itinerary. As a reminder, Delta Main Basic (Basic Economy) tickets are non-changeable.

Trip Protection Cancellation Policy

For a full refund of your premium, you must cancel your trip protection plan within 15 days of your plan purchase (or as determined by your state of residence) and must not have filed a claim or departed on your trip. Premiums are non-refundable after this period.

• Credit/debit card purchases are typically processed within 7 business days and may take up to 2 billing cycles to appear on your statement
• Cash or check purchases are typically processed within 20 business days and will be refunded in the form of a check to the person named as the customer on the ticket

In some cases, you may be eligible for an eCredit instead of a refund depending on the extent of your delay. eCredits will automatically be added to your SkyMiles account and can be redeemed for a future Delta flight using your ticket number.

Note: International refunds may take longer due to local banking procedures.

You can check the refund status online or if you have questions about the amount refunded you can call:

• 800-847-0578 within the U.S. and Canada
• 404-715-5417 within Atlanta, Georgia or outside of the U.S. and Canada

To request a refund for a refundable or unrestricted eTicket purchased with a credit card, call Delta Reservation Sales at 800-847-0578 within the U.S. or Canada. For all other countries, see worldwide reservations numbers to locate a number in your area.

You can submit your unused flight coupons/paper tickets by mail to the Delta Passenger Refunds Department at the following addresses:

Even if your ticket is not refundable, you might still be able to cancel your itinerary. You have one year from the ticket's original issue date to use the ticket, subject to any applicable waivers that may extend this expiration date reschedule your travel without losing the full value of the ticket (less any applicable change fees).

• For domestic travel, tickets must be reissued and travel completed within one year of the original ticket date, subject to any applicable waivers that may extend this expiration date.
• For international travel, tickets must be reissued to the same or another international destination, and travel must begin within one year of the original ticket date, subject to any applicable waivers that may extend this expiration date.
  

Exception: The death of the passenger, immediate family member, or traveling companion. In this case, you will be required to forward a copy of the death certificate to the Passenger Refunds Department mailing address.

Note: Customers who purchase Basic Economy (E booking class) will not be able to change or refund their ticket after the Risk-Free Cancellation period.

Refund and compensation eligibility vary depending on the extent of your delay or circumstances for cancellation. To learn more about submitting a request, your compensation rights, and standard processing times, please review our European Union Compensation guidelines.  

If you are ready to submit a refund or compensation request, please fill out the Comment and Complaint form.