Taking care of you is at the center of everything we do. At every step of your travel journey, our priority - you - remains the same. To ensure we provide you with the safest and most flexible travel experience, we're making several changes to best serve you during this time.
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- Promoting safety and social distancing on board: To give you more space, middle seats are now blocked from seat selection and Complimentary Upgrades will be processed at the gate only -- still by priority order.
- Extending Your Benefits: 2020 Medallion® Status will be extended for an additional year through January 31, 2022.
TRAVEL FLEXIBILITY
Updates, Waivers and eCredits
Can I change or cancel my flight?
It‘s easy to cancel, make changes or rebook online. Visit My Trips to make changes to your flight(s) any time before your travel date. We’re now waiving change fees and providing greater flexibility to travel using eCredits through September 30, 2022, for customers who:
- have upcoming travel already booked for March through September 30, 2020 as of April 17, 2020
- have existing eCredits or canceled travel from flights in March through September 30, 2020
Tickets purchased between March 1 and May 31, 2020, can be changed without a change fee for a year from the date you purchased it.
Learn more and find out if your upcoming flight qualifies
How do I change or cancel my flight?
If your trip has been impacted by coronavirus, it's easy to cancel or change your flights in My Trips.
If you’re uncertain of future travel plans, we recommend canceling and rebooking once your new travel plans are confirmed. The value of your ticket will become an eCredit for future use.
Follow our step-by-step guide to modify your flight
How do I use my eCredit to rebook later?
If you have an eCredit, go to delta.com/redeem where you’ll be able to apply that eCredit at the time of purchase. You can use your ticket number to find your eCredit. For step-by-step instructions, visit our how-to-page.
All applicable eCredits will be automatically extended to September 2022 so there’s no action needed on your part. If your eCredit for canceled travel has not yet been processed or extended, or is temporarily displaying incorrectly, there is no need to call. Rest assured your flight value is secure through September 30, 2022 and will be ready to redeem online when you need it.
Travel Restrictions
We are continuing to monitor the latest safety and security protocols. We recommend before traveling, that you check with local airports of origin and destination to ensure you have the latest information.
A New Standard of Clean
Delta Clean
We’re setting a new standard of cleanliness, so you can enjoy more peace of mind when you’re ready to travel.
Your safety always comes first, which is why we’re incorporating these new, enhanced practices into our cleaning procedures from now on.
- Fogging: In addition to all transoceanic flights, all domestic aircraft are now fogged overnight with high-grade, EPA-registered disinfectant. Beginning in May, we will also fog all aircraft in every station.
- Air Filtration: Many Delta aircraft are equipped with state-of-the-art air filtration systems, blending fresh outside air that is sterilized with a high-temperature compressor and ozone purifier with existing cabin air that has been recirculated through an industrial-grade HEPA filter. HEPA air filters extract more than 99.999% of even the tiniest viruses, as small as 0.01 micrometers. Coronaviruses, which range from 0.08 to 0.16 micrometers in size, are filtered by the HEPA filter. Delta’s 717s use 100% fresh outside air.
- Cleaning Checklist: We’re putting extra focus on cleaning high-traffic areas in the airport and on board. We are also committed to following an extensive cleaning checklist to ensure everything is “Delta Clean” before every flight, including ticket counters, gates, jet bridges, tray tables, seat-back entertainment screens, arm rests and seat-back pockets.
Changes to The Travel Experience
Food and Beverage Offerings
We’re making temporary changes to our onboard service and amenities to ensure the safety of our customers and employees while maintaining comforts you enjoy.
We’re paring down to essential onboard food and beverage options in an effort to reduce physical touch points between customers and employees. As always, you are welcome to bring your own food and refreshments on board to enjoy during flight.
Social Distancing at the Airport and on the Plane
We want to make it easier for you to practice social distancing during travel, so the following temporary changes will be implemented on all flights through June 30, 2020:
- Reducing the total number of passengers per flight.
- Blocking middle seats in Main Cabin, Delta Comfort+® and Delta Premium Select.
- Pausing automatic, advance Medallion® Complimentary Upgrades and processing any available upgrades at the gate.
- Modifying our boarding process to now board by row, starting from the rear of the aircraft to the front. If you are seated in Delta One ®, First Class or are a Diamond Medallion® Member, you are welcome to board at any point during the boarding process.
If you're looking for seating options directly next to travel companions and family members, please speak to an agent at the gate.
As coronavirus impacts travel plans for many of our guests, we are temporarily consolidating Club operations, discontinuing shower service, and scaling back our food and beverage offerings. Many of our partner and third-party lounges are experiencing these operational changes as well. We apologize for any inconvenience to our guests. Additionally, all Delta Sky Club Memberships with an expiration date of March 1, 2020, or later will receive an additional six months of complimentary membership.
Learn more about our temporary changes and which Clubs remain open.