Airport Advisory Information
During your travels, you may run into longer than normal wait times or other airport delays. And even though these delays may be out of Delta's control, we want you to be aware so you can plan accordingly.
Korean Authorities require all customers traveling to or via South Korea (ICN) download and install a COVID-19 self-diagnosis mobile app on a cellphone. To ensure a smooth arrival process, Delta recommends that the app be downloaded, and the information requested in the app be completed, prior to travel. To download the app, please visit: http://ncov.mohw.go.kr/selfcheck/, opens in a new window
Customers are also required to complete a Health Declaration form and a Travel Record Declaration form that will be provided to customers onboard the flight.
Upon arrival, Korean government officials will conduct a temperature check of all arriving customers, verify address and contact information while in South Korea, collect the forms and verify that the COVID-19 self-diagnosis mobile app has been installed and completed.
Due to travel restrictions related to COVID-19, customers traveling to the United States from South Korea (ICN) must visit an airport Exit Screening Station, located at Terminal 2 departures level near B counters, to receive a Health Screening Certificate prior to checking in with an agent. At this time, check-in on delta.com, the Fly Delta app or a Delta kiosk will not be available. We strongly encourage all customers to arrive at least 3 hours prior to departure and appreciate your understanding during this time.
Stuttgart airport has advised all its customers they must renovate parts of the runway in the spring of 2020. As the remaining runway length is insufficient for long haul aircraft to take off and land, Delta will not operate its nonstop service to Atlanta between March 29 and June 17. Delta customers will continue to enjoy convenient one-stop service to destinations across North America through our partners Air France and KLM via Amsterdam and Paris CDG to the U.S. Delta’s daily nonstop service to Atlanta will resume effective June 18, 2020. We apologize for any inconvenience.
Indian Government Immigration Authorities require all foreign nationals entering India to possess a valid international travel document in the form of a national passport with a valid visa. Travelers holding OCI cards are required to carry their OCI card and foreign passport for travel to India. OCI documents should reflect the passenger's current passport. Should OCI documents reflect a passport that has expired or is no longer valid, passengers should travel to India with their new passport along with the old passport/cancelled passport. Effective from March 31, 2020, passengers with a Persons of Indian Origin (PIO) Card will not be allowed to enter; they must change their PIO status to Overseas Citizenship of India (OCI) status. Learn more here.
E Concourse departures/arrivals will be serviced with buses in order to make way for the new terminal opening in September 2020. Please give yourself adequate time to connect to flights in or out of these gates. We thank you for your patience.
Effective October 10, 2019, Delta will no longer operate in/out of Sloulin Field International Airport (ISN). All flights to/from Sloulin Field International Airport (ISN) will instead arrive/depart from Williston Basin International Airport (XWA) located approximately 10 miles away at:
14127 Jensen Lane
Williston, ND 58801
We recommend arriving early to get acclimated to the new airport. If needed, there will be a shuttle between airports and a relocated rental car center to make this transition as smooth as possible.
Starting from Monday, Sept. 23, Delta will operate out of Shanghai Pudong International’s brand new Satellite Terminal 1 (S1). Check-in counters remain at Terminal 1 (T1). Thank you for your cooperation.
The Port Authority is consolidating all taxi pick-up to the west side of the airport, discontinuing taxi pick-ups at Terminals C and D. If you are planning to take a taxi upon arriving in Terminals C and D, Port Authority-operated buses will be available on a continuous loop to take you directly to the taxi area, an approximate 15-minute ride. Port Authority representatives will be on-site for assistance should you have questions.
New Lyft and Uber Pickup Experience at LGA
The pickup experience with Lyft and Uber is now easier and more efficient at LGA.
How it Works:
- Request a trip from Uber or Lyft and click “Get Code”
- Walk to the pickup zone by following signage for “App-Based Rides”
- Join the line
- Show PIN to first available driver and enjoy your ride
Due to airport construction at Burlington (Vt.) International Airport (BTV), please arrive 90 minutes prior to departure to expedite your checking and TSA screening experience.
Please be advised of the following requirements to fly to/from South Africa:
Each passenger is required to have at least one fully blank unused passport page.
All minors traveling to or from South Africa are required to show an unabridged birth certificate in addition to their passport when exiting and entering South Africa airport security checkpoints. This Department of Home Affairs requirement applies to children of every nationality whether they are traveling with parents, with an adult other than a parent, or unaccompanied by an adult. Without the correct documents, minors will not be allowed to board their flight.
Documentation requirements include, but are not limited to the following:
In addition to a passport, an original, unabridged, or certified (with seal or stamp) copy of the child’s full birth certificate issued within the last 3 months is required for all trips.
All travel documents must be in English or accompanied by a certified translation.
Exceptions may apply. Details are outlined in the DHA final immigration regulation section six: Admission and Departure Subsection 10 – 12.
Please note: Travelers who arrive in South Africa without the required documentation can be detained and/or deported immediately.
When a minor is traveling with one parent, additional documentation is required. The parent must show the child’s unabridged birth certificate and one of the following documents:
Consent from the other parent in the form of an affidavit authorizing the traveling parent to enter or depart from the Republic of South Africa with their child. This affidavit must come from the other individual who is registered as a parent on the child’s birth certificate. To view a sample affidavit, please Learn more.
A court order granting full parental responsibilities and rights of legal guardianship of the child as the parent or legal guardian of the child.
If applicable, a death certificate of the other individual registered as a parent on the child’s birth certificate.
Please visit the Department of Home Affairs website or consult your nearest South African Mission for more details.
The next step in Atlanta Hartsfield-Jackson’s ongoing construction efforts includes an expansion of the Airport’s T-North concourse. This expansion will impact ATL’s North Economy Parking, closing over 1,000 spaces. While the North Daily parking will remain open, customers are urged to use the South Daily parking lot, the South Economy lot, the West Economy lot, Park-Ride lots A and C, and the International Park-Ride. Maps, real-time lot status updates, and other important ATL Parking information can be found here, opens in a new window.
Effective immediately, a portion of the Terminal 3 arrivals level roadway at LAX will be closed off to public access for five months due to construction. The closure will only impact the three interior lanes used for private/taxi pick up and there will be no change to commercial vehicle (e.g. hotel/rental car shuttles) pick-up procedures. The sidewalk and exterior lanes will remain open during this time. Please allow extra time for pick-up when traveling through T3.
TRAVEL TO/FROM VENICE, ITALY (VCE)
If you are departing VCE, please be advised of the following information:
Due to major airport congestion caused by the ongoing airport renovation at the Venice Marco Polo Airport (VCE), we encourage all passengers to arrive at least three hours prior to your flight’s departure time and to check in at the airport kiosks on the first floor in order to expedite your airport experience. Passengers who have checked in online must print a boarding pass using the kiosk in order to be able to proceed directly to the North Security check point or to the Delta Bag Drop at lower level.
Please note that check-in counters close promptly one hour before departure. If a flight is delayed, passengers should still check in according to the original flight departure time. Check-in will be located on the Ground Floor level at the Arrivals Area. After check-in, you can reach the North Security check point by following these steps:
- Go to the center hall and take the stairs or elevator to the Departure Level.
- Look for airport signage directing you to the North Security check point, as a Delta customer you will have a dedicated entry point along with other customers flying on U.S carriers direct to the USA.
Passengers in need of wheelchair assistance will need to call an airport authority wheelchair representative using the intercom once they have arrived at VCE. For more information on how to request wheelchair assistance and a detailed map of all intercom locations, please visit
If you are arriving in VCE, please be advised of the following information:
Renovation work is affecting the VCE arrival area for all airlines. Delta Welcome Agents will be present and able to answer any questions, including directing passengers to the Airports Baggage Service Office for any baggage issues.
Due to the expansion of Guarulhos International Airport, Delta's check-in counter has moved from Terminal 2C to Terminal 2B.
Please be advised you may experience long travel times between Immigrations / Security area and Delta gates due to ongoing construction efforts at Pier C of Comodoro Arturo Merino Benitez International Airport (SCL). Delta check-in at SCL opens 3 hours prior to departure. We recommend you arrive at least 2 hours prior to your departure time. For more information, please visit https://www.nuevopudahuel.cl/InternacionalTerminal?language=en
Please be advised that the TSA security checkpoint at the Cincinnati Northern Kentucky airport closes at 9pm local time. Please arrive at the airport prior to 9pm, even if your flight is delayed, to ensure that you have plenty of time to get through the security checkpoint before it closes.
Please be advised the Customs Border Patrol (CBP) at Queen Beatrix International Airport (AUA) closes promptly at 6pm local time. All passengers must be processed prior to closing, even if their flight is delayed.
For easier access through security at JFK, please consider the following: If you are departing from T4 and arrive between the hours of 6am - 8pm (Eastern) with no checked bags and in possession of a boarding pass, we recommend you utilize the T4 TSA checkpoint at the Arrivals Level for general security clearance.
Due to ongoing construction efforts as part of LaGuardia Airport’s redevelopment program, we advise that passengers be aware of the following changes upon arrival:
- Lots P2, P3, and P5 are closed.
- Terminal B Daily Parking and Terminal C & D Daily Parking will be available for access to Terminals B, C and D.
- Roadway congestion may require more time in and out of the airport.
- Public Transportation may also be affected.
- Please visit www.laguardiaairport.com, opens in a new window for the most up to date information and project updates.
We apologize for the inconvenience, but due to extensive renovation work at the Venice Marco Polo Airport (VCE), we encourage passengers to arrive 3 hours prior to their flight’s departure time and to check-in online at delta.com or via the Fly Delta app or at the airport kiosk prior to their flight to help reduce delays. Please note that check-in counters close promptly one hour before departure. If a flight is delayed, passengers should still check-in according to the original flight departure time.
- Check-in will be located on the Ground Floor level at the Arrivals Area near Zone A. After check-in, you can reach the Airport security check point by following these steps:
- Please follow indications given by the airport floor staff and go to the center hall and take the stairs or elevator to the Departure Level.
- Look for airport signage as you might be asked to go through the North or the main security check point, as Delta customers will have a dedicated entry point along with other customers flying on U.S carriers direct to USA.
- Passengers in need of wheelchair assistance will need to call an airport authority wheelchair representative using the intercom once they have arrived at VCE. Intercoms are located at 1S parking, near the mobile dock, outside the airport on the ground floor and on the 1st floor. For more information on how to request wheelchair assistance and a detailed map of all intercom locations, please visit veniceairport.it, opens in a new window.
For passengers arriving at VCE, please note that the renovation work is affecting the VCE arrival area for all airlines as well. Delta Welcome Agents will be present and able to answer any questions and direct passengers to the WFS Ground Italy BSO Office for any baggage issues.
Portable Electronic Devices Containing Lithium Batteries as Checked Baggage
Portable electronic devices with built-in lithium or lithium ion batteries (laptops, smartphones, tablets, etc.) should be transported in carry-on baggage when possible, and not placed in checked baggage.
When it is not possible to transport such devices in carry-on baggage:
Enforced by the Ministry of Land, Infrastructure, Transport and Tourism of Japan, for flights departing from airports in Japan, portable electronic devices with built-in lithium or lithium ion batteries carried as checked baggage must be:
- Completely switched off (not in sleep mode).
- Packed in a rigid suitcase or wrapped in cushioned material such as clothes. This will help to prevent the items from unintentional activation or damage.
Thank you for your understanding and cooperation.
We’ve moved our operations at Los Angeles International Airport (LAX) to Terminals 2 and 3.
For more seamless travel:
- Download the updated Fly Delta app and check it often for up-to-the-minute gate information, interactive airport maps and travel updates
- Review directions for traveling between terminals with connecting flights
- If needed, catch the new Delta buses before entering the terminal or at special gates inside the terminal after the security checkpoint to travel between T2, T3 and Tom Bradley International Terminal
- Follow directional signage. Airport staff are also available to help
Delta One® customers may enjoy Delta One(SM) at LAX which is located at the first entry point for Terminal 2 and can be easily identified by the "Delta ONE" signage along the curb. As we work to improve the Delta One at LAX experience, you will enjoy exclusive access to the front of the applicable security lane from a private corridor, ensuring a seamless check-in experience.
If you are departing from Terminal 3, you may check-in at the Delta One at LAX temporary check-in location at the ticket counter within Terminal 2, then take the inter-terminal bus to T3, or proceed through security at T3 and go directly to the gate. Please note that the inter-terminal buses between T2 and T3 operate on a frequent basis, and the travel time between terminals is only a few minutes.
Delta Sky Club has arrived in Terminals 2 and 3 at LAX. The club at both Terminal 2 and 3 are located on the Mezzanine Level and will be available while we continue to make enhancements scheduled for completion by January 2018.
Travel To Brazil:
Select passengers are now able to purchase an eVISA before traveling to Brazil. This as an alternative option to the traditional paper visa foil acquired at a Brazilian Embassy or consulate for visa required nationals traveling or transiting Brazil.
eVISAs are currently available to Australian nationals and will expand to nationals of the following countries on the dates outlined below:
Japan: Jan 11, 2018
Canada: Jan 18, 2018
USA: Jan 25, 2018
The eVISA is valid for 2 years or up to passport expiration date (whichever comes first) and maximum stay cannot exceed 90 days per year. It will be issued at lower costs than traditional visas. The estimated cost is $44.24USD ($40 visa, $4.24 service provider fee) and can be obtained at www.vfsglobal.com/brazil-evisa, opens in a new window.
Passengers will need to print the eVISA confirmation receipt and must carry it with them when they travel and must be presented to Brazilian Immigration officials on arrival.
Travel From Brazil:
Per Brazilian legislation, Brazilian citizens under the age of 18 and traveling without both parents are required to present additional documentation in order to depart Brazil. This requirement also applies to minors with dual nationality or those born in Brazil and who are not Brazilian citizens
The requirements are as noted for passengers under the age of 18:
- Passengers who are traveling with only one of the parents/legal guardians must have a notarized letter with authorization from the other parent/legal guardian.
- A passenger traveling alone or accompanied by someone other than the parents/legal guardians must have a notarized letter with authorization from both parents/legal guardians.
- Judicial authorization will be required for travel of Brazilian citizens under 18 if accompanied by an adult that is not a Brazilian citizen and resides abroad, provided (i) such adult is not the parent/legal guardian of the minor or (ii) the minor, though born in Brazil, does not have Brazilian citizenship.
Authorization is not required for minors traveling with both parents or non-Brazil citizens that were not born in Brazil.
For more information regarding Brazil documentation requirements, please click on the link below or contact the consulate in the child’s country of residence.
Click Cartilha de Viagem de Menores ao Exterior, opens in a new window to view a guide released by Brazilian authorities. To view a standard authorization form please click: http://www.cnj.jus.br/programas-e-acoes/viagem-ao-exterior, opens in a new window