DELAYED, LOST OR DAMAGED BAGGAGE

Delayed, Lost or Damaged Baggage

Making sure your baggage is handled properly is important to us. If your baggage gets delayed or lost, we will work to return it to you as soon as possible. If it is damaged in transit, we will help you repair it under many circumstances. Find the details below.

Delayed, Lost or Damaged Baggage

  • Delayed Baggage

    When you notify one of our representatives that your bags are delayed, you will receive a file reference number. Please keep this number, as you will need to refer back to it while when initiating claims or inquiring about your property. You may be eligible for a bag fee rebate if your first or second paid checked bag(s) have been delayed for more than 12 hours after being reported to a baggage service agent/office. You may also track the status of your checked luggage using our online tracking form.

  • Baggage Online Claim Forms

    Please accept our apology for the mishandling of your baggage. To process your claim for Delayed, Damaged, Missing Items or Lost baggage, First obtain a File Reference Number from the Baggage Service Center, then please complete the online claim form providing details on your travel itinerary and your mishandled property.

    If you have already submitted a mishandled baggage claim, you can upload the supporting documentation to process your claim.

    Enter the passenger's name and file reference number to begin.

    First Name
    Last Name
    File Reference Number

  • Expense Reimbursement

    Delta requires that receipts be presented for all reasonable expense reimbursements incurred due to the delay of a passenger's bag. Reasonable expenses generally are $50 per day for up to 5 days. The guidelines for reasonable expenses are NOT daily limits or a cap and additional expenses may be incurred and should be handled on an individual basis up to the limit of liability. Any disbursements will be deducted from the final settlement if the bag is not located. Please note, if your bag is still missing, you must submit a baggage online claim form as described above. Once you have entered your first name, last name and file reference number, choose the "Out of Pocket Expense" option on the form. The "Out of Pocket Expense" form is only for the reimbursement of incidental expenses incurred while your bag was delayed. Please submit this form and upload your receipts at time of submission for consideration of reimbursement.

  • Checked Baggage

    If your bag is lost in transit, we apologize for the inconvenience and ask that you notify a Delta representative to receive a file reference so we can try to locate your baggage. If unable to locate you can complete and submit the online Baggage Claim Form above. You can track your missing baggage with our Track the Status tool. Bags can be tracked using your bag tag number(s) or the file reference number given to you by a Delta representative.

    Baggage Service Numbers (within the USA)

    If you are calling with a baggage related issue between 7am and midnight (Eastern time), you may speak with a Delta representative at 1-800-325-8224 or if the toll-free number is not available in your area call 1-404-209-3043.

    International Baggage Service Numbers

    If you are calling with a baggage related issue from the following countries, the hours of operation of the call center are listed in the chart below.  The phone number listed for each country is specifically for use when calling from that country.

    International Baggage Service Numbers

    Country

    Baggage Service Telephone Number

    Local Opening Hours

    Egypt

    +44 2034508840

    8:30am - 11pm

    Ghana

    +44 2034508842

    5:30am - 8pm

    Israel

    +44 2034508844

    8:30am - 11pm

    Jordan

    +44 2034508846

    8:30am - 11pm

    Nigeria

    +44 2034508848

    7:30am - 10pm

    Russia

    +7 4999223954

    9:30am - 12am

    Senegal

    +44 2034508850

    5:30am - 10pm

    South Africa

    +27 214273254

    8:30am - 11pm

    UAE

    00800448824548

    10:30am - 1am

    Ukraine

    +44 2034508852

    8:30am - 11pm

    If you are calling from Europe about Delayed Baggage, please use the following numbers. Operating hours 7:30am-10:00pm.

    Baggage Customer Service Number

    Country

    Country Code

    Baggage Customer Service Number

    Austria

    43

    01 795 67 760

    Belgium

    32

    070 70 07 78

    Czech Republic/Sk

    420

    296 345 107

    Denmark

    45

    70 10 44 36

    Finland

    358

    096 937 95 73

    France (calls within France)

    0970 808 816

    France (calls outside France)

    33

    155698468

    Germany

    49

    01805 009880

    Great Britain

    44

    0870 850 1839

    Greece

    30

    210 99 80 444

    Ireland

    353

    081 821 0013

    Italy

    39

    02 9148 3303

    Luxemburg

    352

    34 20 808 248

    Netherlands (first 5 days)

    31

    020 6491433

    Netherlands (after 5 days)

    31

    0800 2200008

    Norway

    47

    81 53 50 01

    Portugal

    351

    70 720 0382

    Spain

    34

    902 19 09 47

    Sweden

    46

    077 121 0050

    Switzerland

    41

    41 0848 000 852

    Turkey

    90

    212 310 19 99

    For all other Baggage Issues, customers can contact these numbers. Operating hours 9am - 5pm.

    Baggage Issues

    European Baggage Service Phone Numbers

    (Skymiles Medallion Members)

    Country

    Country Code

    Baggage Customer Service Number

    Austria

    43

    (0) 820 951 001

    Belgium

    32

    (0)70 300 872

    Denmark

    45

    823 32 721

    France

    33

    969391030

    Germany

    49

    (0)1 805 805 872

    Great Britain

    44

    871 22 11 222

    Greece

    30

    210 99 80 444

    Ireland

    353

    (0)818 904 872

    Italy

    39

    02 3859 14 41

    Netherlands

    31

    (0)20 721 9128

    Spain

    34

    902 810 872

    Sweden

    46

    (0)8 5199 2216

    Switzerland

    41

    848 000 872

    Turkey

    90

    212 310 19 99

    European residents can also reach us at the following addresses for Baggage issues:

    Address for Baggage Issues

    Country

    Postal Address Baggage

    Albania, Andorra, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Germany, Guernsey, Iceland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Portugal, San Marino, Slovakia, Spain, Sweden, Switzerland, United Kingdom

    Delta Air Lines Europe
    Baggage Claim Centre
    TSA 21235
    75564 Paris CEDEX 12
    FRANCE

    Croatia

    DL Customer Care
    KRSNJAVOGA 1, HOTEL WESTIN
    10000 ZAGREB
    CROATIA

    Cyprus
    Greece

    Delta Customer Care
    7 Megalou Alexandrou & Karaiskaki Str
    16452 Argyroupoli
    Greece

    France

    DELTA / Service Clients
    TSA 60001
    60035 BEAUVAIS CEDEX

    Hungary

    Delta Customer Care
    Rakoczi ut 1-3
    1088 Budapest

    Moldova

    Delta Customer Care
    Calea Buzesti nr.85 and 2
    2nd floor, sector 1 Bucarest

    Monaco

    DELTA / Service Clients
    TSA 60001
    60035 BEAUVAIS CEDEX

    Poland

    Delta Customer Care
    Nowy Swiat 64 / I Pietro
    00-357 Warsaw

    Romania

    Delta Customer Care
    Calea Buzesti nr.85 and 2
    2nd floor, sector 1 Bucarest

    Slovenia

    DL Customer Care
    Igriska 5
    1000 Ljubljana

    Turkey

    Delta Customer Care
    Dikilitaş Emirhan Caddesi No:109 Atakule A Blok Beşiktaş İstanbul

  • From a checked bag

    If you have received your bag and discovered there are items missing, you must immediately report the missing property to a Delta representative at 1-800-325-8224 or if the toll-free number is not available in your area call 1-404-209-3043. Items missing from checked baggage must be reported within 24 hours for domestic travel and within 7 days for international travel.  Once a Delta representative has provided a reference number, please complete and submit the online Baggage Claim Form above (select "damage/missing property claim") within 30 days from the date reported.

    If a reference number was not given to you by a Delta representative please contact us using the Comment/Complaint? link on delta.com and choose baggage, damage baggage.

    Unchecked Baggage

    If you've lost an unchecked item while onboard your Delta flight, in the Delta gate area or in a Delta Sky Club within the last 7 days, complete our lost item form and we'll do our best to return your item to you.

  • Damaged Baggage & Repair Service

    We strive to take good care of your baggage, however, if you feel your baggage was damaged during a flight bring it to the Delta Air Lines airport baggage office immediately after the arrival of your flight. All damages should be reviewed and evaluated by the baggage service office personnel.  If advised complete the online Baggage Claim Form above (select "damage/missing property claim") as soon as possible. You must report your claim within 24 hours for U.S. travel or within seven days for international travel.

    Normal Wear and Tear

    In the course of normal handling during travel, your luggage may show evidence of wear and tear. Also, the automated systems used by airlines may sometimes accidentally scratch or nick your baggage during handling. Like most major airlines, we don't accept liability for damage to checked luggage such as:

    • Broken wheels or feet
    • Lost pull straps
    • Minor cuts and scratches
    • Damage resulting from over packing
    • Damage to retractable luggage handles
    • Fragile or perishable items damaged during transport
    • Items unsuitably packed or unsuitable for transportation
    • Damage resulting from Transportation Security Administration (TSA) inspections

    Written notification will be placed inside your luggage or a seal may be placed on the outside of your luggage, if the Transportation Security Administrationopens in a new window (TSA) made a random search of your bag. Contact them at 1-866-289-9673 if you feel they damaged your bag during a random inspection.

    Are we repairing your damaged baggage? If so, you can easily track the progress of your bag’s repair by visiting our partner site, Rynn's Luggage at Netbags.comopens in a new window.