DELAYED, LOST OR DAMAGED BAGGAGE
Delayed, Lost or Damaged Baggage
Making sure your baggage is handled properly is important to us. If your baggage gets delayed or lost, we will work to return it to you as soon as possible. If it is damaged in transit, we will help you repair it under many circumstances. Find the details below.
Delayed, Lost or Damaged Baggage
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Delayed Baggage
When you notify one of our representatives that your bags are delayed, you will receive a file reference number. Please keep this number, as you will need to refer back to it while when initiating claims or inquiring about your property. You may be eligible for a bag fee rebate if your first or second paid checked bag(s) have been delayed for more than 12 hours after being reported to a baggage service agent/office. You may also track the status of your checked luggage using our online tracking form.
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Baggage Online Claim Forms
Please accept our apology for the mishandling of your baggage. To process your claim for Delayed, Damaged, Missing Items or Lost baggage, First obtain a File Reference Number from the Baggage Service Center, then please complete the online claim form providing details on your travel itinerary and your mishandled property.
If you have already submitted a mishandled baggage claim, you can upload the supporting documentation to process your claim.
Enter the passenger's name and file reference number to begin.
First Name
Last Name
File Reference Number -
Expense Reimbursement
Delta requires that receipts be presented for all reasonable expense reimbursements incurred due to the delay of a passenger's bag. Reasonable expenses generally are $50 per day for up to 5 days. The guidelines for reasonable expenses are NOT daily limits or a cap and additional expenses may be incurred and should be handled on an individual basis up to the limit of liability. Any disbursements will be deducted from the final settlement if the bag is not located. Please note, if your bag is still missing, you must submit a baggage online claim form as described above. Once you have entered your first name, last name and file reference number, choose the "Out of Pocket Expense" option on the form. The "Out of Pocket Expense" form is only for the reimbursement of incidental expenses incurred while your bag was delayed. Please submit this form and upload your receipts at time of submission for consideration of reimbursement.
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Checked Baggage
If your bag is lost in transit, we apologize for the inconvenience and ask that you notify a Delta representative to receive a file reference so we can try to locate your baggage. If unable to locate you can complete and submit the online Baggage Claim Form above. You can track your missing baggage with our Track the Status tool. Bags can be tracked using your bag tag number(s) or the file reference number given to you by a Delta representative.
Baggage Service Numbers (within the USA)
If you are calling with a baggage related issue between 7am and midnight (Eastern time), you may speak with a Delta representative at 1-800-325-8224 or if the toll-free number is not available in your area call 1-404-209-3043.
International Baggage Service Numbers
If you are calling with a baggage related issue from the following countries, the hours of operation of the call center are listed in the chart below. The phone number listed for each country is specifically for use when calling from that country.
International Baggage Service Numbers Country
Baggage Service Telephone Number
Local Opening Hours
Egypt
+44 2034508840
8:30am - 11pm
Ghana
+44 2034508842
5:30am - 8pm
Israel
+44 2034508844
8:30am - 11pm
Jordan
+44 2034508846
8:30am - 11pm
Nigeria
+44 2034508848
7:30am - 10pm
Russia
+7 4999223954
9:30am - 12am
Senegal
+44 2034508850
5:30am - 10pm
South Africa
+27 214273254
8:30am - 11pm
UAE
00800448824548
10:30am - 1am
Ukraine
+44 2034508852
8:30am - 11pm
If you are calling from Europe about Delayed Baggage, please use the following numbers. Operating hours 7:30am-10:00pm.
Baggage Customer Service Number Country
Country Code
Baggage Customer Service Number
Austria
43
01 795 67 760
Belgium
32
070 70 07 78
Czech Republic/Sk
420
296 345 107
Denmark
45
70 10 44 36
Finland
358
096 937 95 73
France (calls within France)
0970 808 816
France (calls outside France)
33
155698468
Germany
49
01805 009880
Great Britain
44
0870 850 1839
Greece
30
210 99 80 444
Ireland
353
081 821 0013
Italy
39
02 9148 3303
Luxemburg
352
34 20 808 248
Netherlands (first 5 days)
31
020 6491433
Netherlands (after 5 days)
31
0800 2200008
Norway
47
81 53 50 01
Portugal
351
70 720 0382
Spain
34
902 19 09 47
Sweden
46
077 121 0050
Switzerland
41
41 0848 000 852
Turkey
90
212 310 19 99
For all other Baggage Issues, customers can contact these numbers. Operating hours 9am - 5pm.
Baggage Issues European Baggage Service Phone Numbers
(Skymiles Medallion Members)
Country
Country Code
Baggage Customer Service Number
Austria
43
(0) 820 951 001
Belgium
32
(0)70 300 872
Denmark
45
823 32 721
France
33
969391030
Germany
49
(0)1 805 805 872
Great Britain
44
871 22 11 222
Greece
30
210 99 80 444
Ireland
353
(0)818 904 872
Italy
39
02 3859 14 41
Netherlands
31
(0)20 721 9128
Spain
34
902 810 872
Sweden
46
(0)8 5199 2216
Switzerland
41
848 000 872
Turkey
90
212 310 19 99
European residents can also reach us at the following addresses for Baggage issues:
Address for Baggage Issues Country
Postal Address Baggage
Albania, Andorra, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Germany, Guernsey, Iceland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Portugal, San Marino, Slovakia, Spain, Sweden, Switzerland, United Kingdom
Delta Air Lines Europe
Baggage Claim Centre
TSA 21235
75564 Paris CEDEX 12
FRANCECroatia
DL Customer Care
KRSNJAVOGA 1, HOTEL WESTIN
10000 ZAGREB
CROATIACyprus
GreeceDelta Customer Care
7 Megalou Alexandrou & Karaiskaki Str
16452 Argyroupoli
GreeceFrance
DELTA / Service Clients
TSA 60001
60035 BEAUVAIS CEDEXHungary
Delta Customer Care
Rakoczi ut 1-3
1088 BudapestMoldova
Delta Customer Care
Calea Buzesti nr.85 and 2
2nd floor, sector 1 BucarestMonaco
DELTA / Service Clients
TSA 60001
60035 BEAUVAIS CEDEXPoland
Delta Customer Care
Nowy Swiat 64 / I Pietro
00-357 WarsawRomania
Delta Customer Care
Calea Buzesti nr.85 and 2
2nd floor, sector 1 BucarestSlovenia
DL Customer Care
Igriska 5
1000 LjubljanaTurkey
Delta Customer Care
Dikilitaş Emirhan Caddesi No:109 Atakule A Blok Beşiktaş İstanbul -
From a checked bag
If you have received your bag and discovered there are items missing, you must immediately report the missing property to a Delta representative at 1-800-325-8224 or if the toll-free number is not available in your area call 1-404-209-3043. Items missing from checked baggage must be reported within 24 hours for domestic travel and within 7 days for international travel. Once a Delta representative has provided a reference number, please complete and submit the online Baggage Claim Form above (select "damage/missing property claim") within 30 days from the date reported.
If a reference number was not given to you by a Delta representative please contact us using the Comment/Complaint? link on delta.com and choose baggage, damage baggage.Unchecked Baggage
If you've lost an unchecked item while onboard your Delta flight, in the Delta gate area or in a Delta Sky Club within the last 7 days, complete our lost item form and we'll do our best to return your item to you.
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Damaged Baggage & Repair Service
We strive to take good care of your baggage, however, if you feel your baggage was damaged during a flight bring it to the Delta Air Lines airport baggage office immediately after the arrival of your flight. All damages should be reviewed and evaluated by the baggage service office personnel. If advised complete the online Baggage Claim Form above (select "damage/missing property claim") as soon as possible. You must report your claim within 24 hours for U.S. travel or within seven days for international travel.
Normal Wear and Tear
In the course of normal handling during travel, your luggage may show evidence of wear and tear. Also, the automated systems used by airlines may sometimes accidentally scratch or nick your baggage during handling. Like most major airlines, we don't accept liability for damage to checked luggage such as:
- Broken wheels or feet
- Lost pull straps
- Minor cuts and scratches
- Damage resulting from over packing
- Damage to retractable luggage handles
- Fragile or perishable items damaged during transport
- Items unsuitably packed or unsuitable for transportation
- Damage resulting from Transportation Security Administration (TSA) inspections
Written notification will be placed inside your luggage or a seal may be placed on the outside of your luggage, if the Transportation Security Administrationopens in a new window (TSA) made a random search of your bag. Contact them at 1-866-289-9673 if you feel they damaged your bag during a random inspection.
Are we repairing your damaged baggage? If so, you can easily track the progress of your bag’s repair by visiting our partner site, Rynn's Luggage at Netbags.comopens in a new window.