AVOIDING COST RECOVERY FEE - FAQS

Cost Recovery Fee

  • All users of the Amadeus, Travelport/Galileo & Worldspan, and Sabre Global Distribution Systems (GDS), including, but not limited to, all Delta Air Lines Appointed Airline Reporting Corporation (ARC) Accredited Travel Agencies, all Non-ARC Accredited Agencies and Travel Service Providers, all agency affiliates, travel service providers and corporations with a CTD designation, and all Non-Delta Appointed Subscribers to or Users of the Amadeus, Travelport/Galileo & Worldspan, and Sabre GDS, located within the 50 United States, the District of Columbia, Puerto Rico and the U.S. Virgin Islands (all such users collectively referred to herein as the “GDS Users.”

  • The GDS's are Amadeus, Travelport/Galileo & Worldspan, and Sabre (all such GDS's collectively referred to herein as the “Distribution Providers”).

  • Booking Channels

    Products

    Per Segment Cost Recovery Fee for Delta Bookings

    Delta

    Preferred Booking Products

    • www.delta.com
    • Delta Online Agency Services (OASC)
    • Delta Exclusive Discount Program (EDP)

    None

    Sabre
    Galileo
    Worldspan
    Amadeus

    • Sabre Efficient Access Solution
    • Galileo Content Continuity Program
    • Worldspan Super Access
    • Amadeus Content Plus

    None

    Sabre
    Galileo
    Worldspan
    Amadeus

    Other Booking Products

    • All other Sabre, Amadeus, Galileo and Worldspan products

    $3.50

  • Yes. Travel agencies may book securely using their ARC/IATA numbers on Delta.com’s Online Agency Service Center located at delta.com/travel-agency. In addition, bookings made on Delta’s Online Agency Service Center are included in agency incentive calculations for those agencies with which Delta has an incentive program.

  • Delta reserves the right to withhold content from these 'Other Booking Products.'

  • The total Cost Recovery Fee invoice will be calculated by multiplying the number of net passenger segments booked by the GDS User through the Distribution Provider during the month by $3.50.

  • Net segments are the sum of all segments (including billable passive segments) created during the billing period, less all segments canceled prior to the applicable flight departure.

  • Yes

  • The fee applies to booked segments, regardless of whether the itinerary is ultimately ticketed

  • The first invoice will be for the August 1-31, 2007 billing period and will be sent out on or about the beginning of October 2007.

  • Yes. The Cost Recovery Fee will apply to all net segments, whether through an originated or changed itinerary. If an agency books two segments, then cancels one, the Cost Recovery Fee charged to the agency would be based on one net segment. If the agent subsequently books two more segments, the Cost Recovery Fee charged to the agency would be based on three net booked segments.

  • The Cost Recovery Fee is based on bookings, not ticketed segments; therefore, the GDS User will be assessed a Cost Recovery Fee on such unticketed and non-canceled bookings.

  • Yes. The Distribution Provider charges Delta for any segments which contain Delta’s “DL” flight designator code; therefore, GDS Users will be assessed a Cost Recovery Fee on those segments.

  • Yes. The booking made in August would be included in the number of net segments billed for the month of August, however, the cancellation in September would decrease the number of net segments billed for the month of September by the same amount.

  • For questions concerning the Delta Booking Policy or debit memos issued by Delta please submit questions by email to Bookingpolicy.dl@delta.com.

    For questions concerning GDS booking entries please contact your GDS provider