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Please visit our SkyMiles Information to complete many tasks such as SkyMiles Enrollment, Manage Your Account, Get Instant SkyMiles Number & PIN Assistance or Request Mileage Credit for Delta and Delta Carrier Flights online.
You may enroll in SkyMiles online at delta.com
If you know your ticket number, please use our automated Request Mileage Credit app for quicker processing. If you do not have your ticket information or Delta is unable to verify your information, please complete the form below:
We regret we are unable to accept online refund requests due to bereavement at this time. Please mail or fax your request, along with a copy of the death certificate to:Delta Air Lines, Inc. Passenger Refunds P.O. Box 20537 Atlanta, GA 30320-2537 Fax: 404-715-9256
Your e-mail will be submitted to Delta Air Lines Passenger Refunds Department. All refunds are subject to final audit. Any refund due will be made in accordance with applicable tariffs, and will be refunded to the same form of payment on the ticket. If your situation cannot be described in the area provided below, please contact Passenger Refunds directly at 800-847-0578 or 404-715-5417 (GA and outside US) Mon-Fri 8:00am to 5:00pm EST.
If you have not already done so, please submit a Best Fare Guarantee claim. If you have a comment or a complaint about the handling of your Best Fare Guarantee claim, please complete the form below.
Please visit our Baggage Information section to get helpful information related to carry-on luggage. If you have a comment or complaint about your experience with carry-on luggage, please complete the form below.
Please visit our Baggage Information section to get helpful information related to traveling with firearms or hazardous materials. If you have a comment or complaint about your experience with hazardous materials or firearms, please complete the form below.
Please visit our Baggage Information section to get helpful information related to traveling with pets. If you have a comment or complaint about your experience transporting pets, please complete the form below.
Please accept our apology for the mishandling of your baggage. To submit a claim for our 20-minute, 2,500 bonus mile baggage guarantee, please complete the form at delta.com/bagsontime. To process all other claims for Delayed, Damaged, Missing Items or Lost baggage, first obtain a File Reference Number from the Baggage Service Center, then complete the online claim form. If you have already submitted a mishandled baggage claim and have an additional comment or complaint, please complete the form below.
Please accept our apology for the mishandling of your baggage. To process your claim for Delayed, Damaged, Missing Items or Lost baggage, first obtain a File Reference Number from the Baggage Service Center, then please complete the online claim form. If you have already submitted a mishandled baggage claim and have an additional comment or complaint, please complete the form below.
Please accept our apology for the delay in receiving your checked baggage. To submit a claim for our 20-minute, 2,500 bonus mile baggage guarantee, please complete the form at delta.com/bagsontime. If you have already submitted a claim and have an additional comment or complaint, please complete the form below.
Please visit our Baggage Information to complete many tasks such as Damaged or Delayed Baggage and get helpful information related to Carry-on Information, Restricted or Dangerous Items.

This form should be used for inquiries around miles, Medallion® Qualification Miles (MQMs), Medallion Qualification Segments (MQSs) or Medallion Qualification Dollars (MQDs) that have been posted to your account. Only Delta-issued tickets can be accepted for this process. For tickets issued by other airlines, send a copy of your airline ticket/ticket receipt and boarding pass(es) to:

Delta Air Lines, Inc.
SkyMiles Service Center
Dept. 654
P.O. Box 20532
Atlanta, GA 30320-2532
or fax: 404-773-1945

You may enroll in SkyMiles online at delta.com
You can also get a SkyMiles Number reminder or a Password reminder online.

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