Baggage - online claim form

Making sure your baggage is handled properly is important to us. If your baggage gets delayed or lost, we will work to return it to you as soon as possible. If it is damaged in transit, we will help you repair it under many circumstances. Find the details below.

Baggage Online Claim Forms

If you need to file a claim for Delayed, Damaged or Lost baggage or missing items:

  1. Get a File Reference Number from the Baggage Service Center.
  2. Complete the online claim form, giving us details on your itinerary and property.

If you have already submitted a mishandled baggage claim, you can use this form to upload any additional supporting documentation.

Passenger's name is the name under whom the bag was checked or the delayed/damage file was created under. Enter the name exactly as displayed on your bag file or original reservation (example: Elizabeth Smith, not Liz Smith).

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