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Compensation & Ticket Reimbursement Request

If your flight is delayed or cancelled and your traveling from a city located in the European Union, check to see if you qualify for a compensation or reimbursement. If you are eligible for compensation, complete the form below.

*Required

Customer Information

Prefix
 *First/Middle name
 *Last name
 Phone (including area code)
*Street
 *City
 State/Province
*Postal code
 *Country
SkyMiles number
 *E-mail address
 *Re-enter e-mail address

Flight Information
*Airline name
 *Flight number
 *Flight date
 *Ticket number(13 digits)
*European Union departure country
 *Departure city
 *Arrival city
*Was your flight delayed or cancelled?
*Did we offer you an alternate flight to your destination?
If you were offered an alternate flight to your destination, please fill out the boxes below.
Airline name
 Flight number
 Flight date
 Ticket number(13 digits)

Additional Information
If you are eligible for reimbursement, a refund will be applied to the original form of payment used to purchase your ticket. For non-credit card forms of payment, your refund will be mailed to you at the address above.
Please click Submit just once—it may take a few moments for your request to go through.
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Terms and conditions apply to all offers and SkyMiles benefits. See specific offer for details, and visit SkyMiles Membership Guide & Program Rules.
+Subject to government approval.